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Epson 5000+ Power Supply, Printing, The printer does not print and the PAUSE light is on, The printer does not work and the OPERATE light does not come on

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Most problems you encounter while operating your printer have simple solutions. Read through the appropriate section to find your problems; then follow the recommended steps. If you cannot solve the problem, contact your dealer or a qualified service person for assistance.

Power Supply

The printer does not work and the OPERATE light does not come on.

Check that the power cord is plugged into the electrical outlet properly.

If the electrical outlet is controlled by an outside switch or automatic timer, use a different outlet.

Plug another electrical device into the outlet to determine whether the outlet is operating properly.

The OPERATE light comes on briefly and then goes off. The light stays off even when the power is switched on again.

Check that the printer’s voltage rating matches the voltage of your electrical outlet. If the voltages do not match, unplug the printer and contact your dealer immediately. Do not reconnect the power cord to an electrical outlet.

Printing

The printer does not print and the PAUSE light is on.

Press the PAUSE button.

6-2 Troubleshooting

Contents

Page Page NOTE -HINWEIS ATTENTION - NOTA NOTA Page FCC Compliance Statement TIPS FOR PRINTING ON SINGLE SHEETS Where to Get Help for United States Users For United Kingdom Users Safety information Page IMPORTANT SAFETY INSTRUCTIONS Page Page Contents Page Page Page Page Features More about ESC/P Options Pull-TractorUnit (C80019*) Film Ribbon Cartridge (#7768) Interface Cards Finding Your Way Around Warnings, Cautions, and Notes Printer Parts Setting Up the Printer Unpacking the Printer Checking the parts Choosing a Place for the Printer Assembling the Printer Removing the protective materials Installing the ribbon cartridge 1-6Setting Up the Printer Page 1-8Setting Up the Printer Attaching the paper guide Testing the Printer Plugging in the printer Running the self test Page 1-12Setting Up the Printer Connecting the Printer to Your Computer 1-14Setting Up the Printer Configuring Your Software for the Printer Choosing from a menu Paper Handling Selecting a Paper Feeding Method Setting the paper-releaselever Page Using Single Sheets Loading single sheets from the top Page Loading single sheets from the front Page Using Continuous Paper Tractor position and available paper paths Changing tractor positions Installing in the push-tractorposition Installing in the pull-tractorposition Loading continuous paper with the push tractor Page 6.Close the sprocket covers 10.Slide both edge guides to the middle of the paper guide 2-14Paper Handling Removing continuous paper from the push tractor Loading continuous paper with the pull tractor Page Page 2-18Paper Handling Page Removing continuous paper from the pull tractor Switching Between Continuous Paper and Single Sheets Switching to single sheets Switching to continuous paper Printing on Special Paper Paper-thicknesslever Set the paper-thicknesslever to match the thickness of your paper according to the table below 3 sheets (original + 2 copies) 4 sheets (original + 3 copies) Multi-partforms Labels Envelopes Chapter Using the Printer Control Panel Lights Page Buttons Other control-panelfeatures DIP Switches Changing a DIP-switchsetting Page DIP-switchtables DIP switch International character sets Page length DIP-switchfunctions Character tables Print direction Printer mode DIP-switchsettings for IBM emulation mode Code page selection 3-12Using the Printer capacity Skip-over-perforation Continuous-paperpage length Tear off Auto line feed Micro-Feed Using micro-feed Adjusting the loading position 3-16Using the Printer Tear Off Tear-offmode Using the TEAR OFF button Adjusting the tear-offposition Typestyles Character fonts Roman with best wishes with best wishes with with best wishes Page Draft Epson Courier Epson Roman Epson Roman Proportional Epson Sans Serif Page OCR-B Condensed printing Data Dump Mode Page Using Printer Options Cut-SheetFeeders Installing a cut-sheetfeeder Note: 3.Make sure the paper-releaselever is in the single-sheetposition Hold the Loading paper with the single-bin cut-sheetfeeder Page Loading paper or envelopes with the high-capacity cut-sheetfeeder Page 4-8Using Printer Options Set the envelope levers on each side of Assembling the double-bin cut-sheetfeeder Page Switching between continuous paper and the Switching to the cut-sheetfeeder Pull Tractor Loading paper with the push tractor and the optional pull tractor Remove the printer cover, paper guide, and Install the optional pull tractor in the 4.Load the continuous paper for the push tractor as described in Chapter Turn on the printer. Press Use Page Interface Cards Installing an interface card The C823051/C823061 serial interface card Page Maintenance and Transportation Cleaning the Printer Replacing the Ribbon Transporting the Printer Page Troubleshooting Power Supply Printing The PAUSE light is off but nothing prints The printer does not print and the PAPER OUT light is on The printer sounds like it is printing, but nothing is printed The PAUSE light is flashing and the printer does not print, or it stops printing abruptly Printed characters have parts missing at the bottom The printout is faint A line of dots is missing in the printout The font selected on the control panel does not print The wrong characters are printed The characters printed are smaller than expected Printing starts too high or too low on the page All the text is printed on the same line Page length does not match the length of the paper Regular gaps occur in the printout Skip-over-perforationis set, but the perforation does not fall in the center of the skip Vertical printed lines do not align Paper Handling When you insert single-sheetpaper, the platen does not rotate and paper does not feed When you insert single-sheetpaper, the platen rotates but paper does not feed When a print command is sent from the computer, the platen The cut-sheetfeeder feeds two or more sheets at the same time Feeding of single-sheetpaper is crooked or the paper jams Feeding of continuous paper is crooked or the paper jams Paper loaded from the cut-sheetfeeder is crooked Paper loaded with the optional pull tractor is crooked or the paper jams Single-sheetpaper does not fully eject Continous paper does not eject properly One page of printing has spread to two pages when using the cut-sheetfeeder Technical Specifications Printer Specifications Printing Printable columns: Buffer: 0 KB or approx. 8 KB (DIP-switchselectable) Character fonts: Paper Load single-sheet multi-partforms only into the front slot Use only carbonless multi-partforms Continuous paper: 101 to 254 mm (4 to 10 inches) Four sheets (one original plus up to Page Page Mechanical Page Environmental Interface Specifications Specifications and pin assignments assignments 7-12 Technical Specifications Page Interface timing Option Specifications Cut-sheetfeeders Bin capacity Paper: C80637 Up to 50 sheets of 82-g/m2 (22-lb)paper C80638 Up to 150 sheets of 82-g/m2 (22-lb)paper Initialization Default settings Command Summary Using the Command Summary Commands Arranged by Topic General operation Paper feeding Page format Print position motion Font selection Page Font enhancement Spacing Character handling handling data n1 = first character number Page Bit image Graphics Appendix Character Tables Italic Character Table PC 437 (United States) Page Page Page Page International Character Sets Glossary control code draft Page Letter Quality (LQ) parallel inferface See Page Page I n d e Page Page Epson America, Inc