Where To Get Help

EPSON provides technical assistance through electronic support services and automated telephone services 24 hours a day, as listed in the following table.

Electronic support and automated telephone services

Service

Access

 

 

World Wide Web

From the Internet, you can reach EPSON’s projector page at

 

http://www.epson.com/mul_proj/

 

 

Presenters Online

Access tips, templates, training and more at

 

http://www.presentersonline.com

 

 

EPSON Internet FTP

If you have Internet FTP capability, use your web browser (or other software for

Site

FTP downloading) to log onto ftp.epson.com with the user name anonymous

 

and your e-mail address as the password.

 

 

EPSON E-Mail

To receive technical advice through e-mail, go to http://support.epson.com

Technical Support

and complete the form under the troubleshooting tab, as requested.

 

 

Automated Telephone

A variety of automated help services are available 24 hours a day, seven days a

Services

week. To use these services, you must have a touch tone telephone and call

 

(800) 922-8911.

 

 

Telephone Support Services

To use the EPSON PrivateLine Support service, call (800) 637-7661 and enter the PIN on the EPSON PrivateLine Support card included in your Owner’s Kit. This is the fastest way of speaking to a live representative, and it’s free. This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your warranty period.

You may also speak with a projector support specialist by dialing one of these numbers:

■U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday

■Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday

Toll or long distance charges may apply.

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