Cause | What to do |
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The installed option is not defined in the printer driver.
If you are having difficulty using printer with a USB connection, see if your problem is listed below, and take any recommended actions.
Note:
❏Your computer must support USB 2.0 in order to use it as an interface.
❏Since USB 2.0 is fully compatible with USB 1.1, USB 1.1 can be used as an interface.
❏USB 2.0 is applied for Windows XP, 2000, and Server 2003 operating systems. If your operating system is Windows Me or 98, use USB 1.1 interface.
USB connectionsUSB cables or connections can sometimes be the source of USB problems. Try one or both of these solution:
For best results, you should connect the printer directly to the computer’s USB port. If you must use multiple USB hubs, we recommended that you connect the printer to the
244Troubleshooting