Hard Disk Drive Problems

A newly-installed hard disk drive is not working properly or its performance is not what you expect.

Make sure you have installed the drive correctly and check all cable connections. Also, check the drive’s jumper settings.

You see a hard disk drive error when you start your system.

Run SETUP and check that your system is auto-sensing the correct drive type. If auto-sensing is enabled and SETUP displays information that does not match your drive, you may need to define your own drive type. See Chapter 2 for setup information.

Make sure the jumpers on the system board are set correctly Jumper 523 enables or disables the IDE hard disk drive controller. See Chapter 4 for jumper information.

Make sure the jumpers on the hard disk drive are set correctly. See your hard disk drive documentation for more information.

You ate unable to state data on the hard disk drive.

If your drive was not configured, make sure you have partitioned and formatted it correctly for your operating system. See your operating system manual for instructions.

Also, make sure your hard disk drive has been physically formatted by the manufacturer. (All EPSON-supplied drives are physically formatted at the factory.) If it has not been physically formatted, use the format utility that came with the drive to format it before you install the operating system.

Note that a physical format is different from software-based formatting commands, such as the MS-DOS FORMAT command.

6-8Troubleshooting