Chapter 6

Troubleshooting

If you have any problems as you set up and use your computer, refer to this chapter. You can correct most problems by adjusting a cable connection, repeating a software procedure, or resetting the computer.

The troubleshooting suggestions in this chapter are organized in general categories, such as “The computer will not start.” Within each category, a more specific problem is described with possible solutions.

If the suggestions here do not solve the problem, perform the steps below to identify your system and make a note of any error messages your computer displays. Then contact your Authorized EPSON Servicer or call the EPSON Connection at (800) 922-8911 (in the U.S.) or (800) GO-EPSON (in Canada).

Identifying Your System

When you request technical assistance, be ready to provide the serial number of your computer, its system BIOS version number, its configuration (including the type of disk drives, monitor, and option cards), and the names and version numbers of any software programs you are using.

Use the guidelines on the next page to locate information about your system.

Troubleshooting 6- 1