Chapter 6
Troubleshooting
You should not encounter any difficulties as you set up and use your computer, but if anything out of the ordinary happens, refer to this chapter. You can correct most problems by adjusting a cable connection, repeating a software procedure, or resetting the computer.
Besides trying the suggestions in this chapter, you can run diagnostic checks on the various components of your system. See Chapter 4 for instructions. If the suggestions here or in Chapter 4 do not solve the problem, contact your Authorized Epson Servicer or call the Epson Connection at (800)
When you request technical assistance, be ready to provide the serial number of your computer, its system BIOS version number, its configuration (including the type of disk drives, monitor, and option cards), and the names and version numbers of any software programs you are using.
You may have recorded this information on the Read This First card that came with your system. If not, you can find the computer’s serial number on its back panel. If you are able to use your computer, follow the steps below to obtain information about your configuration, as well as your system BIOS and
Troubleshooting