Software Problems

If you have trouble with an application program, try the following:

1.If the application program does not start, check that you are following the correct procedure for starting the program, and that it is installed correctly. If you have a hard disk and the program is stored in a directory on that drive, make sure you are logged onto or specifying the correct directory. If you don’t have a hard disk, make sure you inserted the correct diskette in drive A.

2.Your computer can run at high or low speed. While almost all programs work properly at the faster speed, some must run at the slower speed. Check your software manual to see if this is the case, and change the processor speed if necessary. See “Changing the Processor Speed” in Chapter 1 for instructions and information on using copy-protected programs.

3.If you entered an MS-DOS command that you want to stop, there are special key combinations you can use to cancel the command. These methods may also work in your application programs:

0 Hold down CT_] and press Ic]

Q Hold down [m] and press [Bleak].

4.An application program can occasionally lock the computer, making it unresponsive to keyboard commands. If your computer does not respond when you type on the keyboard, you can reset it. Follow the instructions in Chapter 1.

Troubleshooting 6-22