Customer Support

Our Customer Support team can provide the following services:

❏Technical information on installing, configuring, and operating your EPSON products

❏Arranging for faulty EPSON products to be repaired within the warranty period

For information on contacting our Customer Support team, please see the Service and Support Information booklet that came with your EPSON product.

If this booklet is not available, details can be found on Faxon Epson faxback service, EPtec Bulletin Board Service or on EPSON's World Wide Web site. See below for details.

Faxon Epson

Contact Faxon Epson faxback service for:

❏Literature and specifications on the latest EPSON products

❏Support information including troubleshooting tips, switch settings and driver information

To use Faxon Epson, call 01442 227332 using a touch-tone phone. You will be asked to follow a simple routine to register your document request, and once you have entered your telephone and fax numbers, Faxon Epson will fax a copy of the document catalogue to your fax machine.

When you have found the documents that you need in the catalogue, call Faxon Epson again and enter the document ID numbers. The documents will be faxed to you automatically.

EPtec - Bulletin Board Service

Call the Epson Bulletin Board Service on 01442 227479 for the latest drivers

and utilities. No membership is required. Make sure that yourE communications software is set to 8 data bits, 1 stop bit, no parity bit, ANSI terminal mode emulation and a modem speed of up to 28.8 Kbps.

Downloading protocols supported include Xmodem, Ymodem and Zmodem. See the documentation that came with your communications software and modem for more information.

Contacting Customer Support

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