Solving Problems, Checking for Software Updates | Epson XP-620

Solving Problems

Check these sections for solutions to problems you may have using your product.

Checking for Software Updates

Product Status Messages

Running a Product Check

Resetting Control Panel Defaults

Solving Setup Problems

Solving Network Problems

Solving Copying Problems

Solving Paper Problems

Solving Problems Printing from a Computer

Solving Page Layout and Content Problems

Solving Print Quality Problems

Solving Scanning Problems

Solving Scanned Image Quality Problems

Solving Memory Card Problems

When to Uninstall Your Product Software

Where to Get Help

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website for free updates to your product software. You can select Download the Latest Software from the Home screen of this manual or visit Epson's driver download site (U.S. downloads or Canadian downloads).

•Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here:

•Accessing the Windows Desktop and right-clicking the product icon in the Windows taskbar

•On the Maintenance tab in the printer settings window

You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows.

•OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.

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Epson XP-620 manual Solving Problems, Checking for Software Updates

Contents

XP-620 Users Guide Page Contents Printing from a Computer Loading PaperPlacing Originals on the Product Copying Multi-Page Printing Options Windows Scanning 108 187 Using Memory Cards With Your Product 173 Printing on CDs/DVDs 203 Printing Personalized Projects 197Replacing Ink Cartridges 217 Solving Problems 247 Adjusting Print Quality 231244 Page Technical Specifications 288 298 XP-620 Users Guide Control Panel Buttons and Lights Using the Control PanelParent topic Product Basics Using the LCD Screen Changing LCD Screen Language Adjusting Control Panel PositionTurning Off Control Panel Sounds Product Parts Locations Turning On Quiet Mode Product Parts Front Product Parts Top Parent topic Product Parts Locations Product Parts Inside USB port Product Parts Back Changing the Power Off Timer Setting from the Control Panel Power Off and Sleep Timers Changing the Sleep Timer Setting from the Control Panel Parent topic The Power Off and Sleep Timers Select Printer Settings Changing the Power and Sleep Timer Settings Windows Changing the Power and Sleep Timer Settings OS Related topics Epson Connect Solutions for Smartphones, Tablets, and MoreUsing Epson Email Print Using the Epson iPrint Mobile App Using Epson Scan to Cloud Using Epson Remote Print Related tasks Using AirPrintParent topic Product Basics Related tasks Select the Google Cloud Print Services option Click Register Using Google Cloud Print Click Add Device Setting Up Google Cloud Print on a Chromebook Wi-Fi Infrastructure Mode Setup Wi-Fi Networking Selecting Wireless Network Settings from the Control Panel Page Access point mode Wi-Fi Direct Mode Setup Peer-to-peer mode Enabling Wi-Fi Direct ModePage Wi-Fi Protected Setup WPS Printing a Network Status Sheet Using WPS to Connect to a NetworkPage Changing a USB Connection to a Wi-Fi Connection Accessing the Web Config UtilityChanging or Updating Network Connections Disabling Wi-Fi Features Connecting to a New Wi-Fi RouterRelated concepts Parent topic Changing or Updating Network Connections Loading Paper in Cassette 1 Upper Cassette Loading PaperPage Page Page Parent topic Loading Paper Related references Loading Paper in Cassette 2 Lower CassettePage Page Page Page Selecting the Paper Settings for Each Source Control Panel Parent topic Loading Paper Turning Off the Paper Setting AlertSelect Paper Size Select Paper Type Paper Loading Capacity Available Epson Papers Paper Type Size Part number Sheet count Borderless Paper Types Borderless Paper Type CompatibilityBorderless Paper Sizes For this paper Select this paper Type or Media Type setting Paper or Media Type Settings Parent topic Loading Paper Placing Originals on the Scanner Glass Placing Originals on the Product Parent topic Placing Originals on the Product Copying Documents or Photos Copying Paper type loaded Paper Type setting Paper Type Settings CopyingParent topic Copying Related references Copying Options Paper Size Settings CopyingPage Copying and Restoring Photos Page Parent topic Copying Related references Printing with Windows Selecting Basic Print Settings WindowsPage Related references Cassette 1 Cassette More SettingsPaper Source Options Windows Auto Cassette Selection ×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Selecting Double-sided Printing Settings WindowsMulti-Page Printing Options Windows Up and 4-UpPage Double-sided Printing Options Windows Start Print Density Adjustments WindowsBinding Edge Options Binding Margin Options Selecting Additional Layout and Print Options Windows Page Color Controls Custom Color Correction Options WindowsFix Photo Header/Footer Settings Windows No Color AdjustmentImage Options and Additional Settings Windows Additional Settings Options Rotate 180º Click the Main or More Options tab Selecting a Printing Preset Windows Parent topic Printing with Windows Click the Extended Settings button Selecting Extended Settings Windows Check Paper Width Before Printing Extended Settings WindowsEnable Epson Status Monitor Show Progress Meter Printing Your Document or Photo Windows Related tasks Checking Print Status Windows Selecting Default Print Settings Windows Changing the Language of the Printer Software Screens Select Software Update Settings Changing Automatic Update Options Printing with OS Selecting Basic Print Settings OS Page Page Related references Economy Print Quality Settings OSPaper Source Options Mac OS Fast Economy Grayscale Selecting Page Setup Settings OS Selecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments Mac OS Short-Edge binding Adjustments Print DensityManaging Color OS Two-sided Printing Options Long-Edge binding Color Matching and Color Options OS Color Matching Settings Epson Color ControlsColorSync Select Driver or Options Color Options Settings Manual SettingsOff No Color Adjustment Selecting Printing Preferences OS Printing Preferences OS Quiet ModePermit temporary black printing Establish bidirectional communication Automatic Cassette SwitchingPrinting Your Document or Photo OS High Speed Printing OS X 10.6/10.7 Checking Print Status OSOS X 10.8/10.9 Cancelling Printing Using a Product Button Starting a Scan Starting a Scan Using the Product Control PanelParent topic Scanning Related tasks 109 Scan to Memory Card Options Scan to Memory Card Available options Description SettingJPG for photos Changing Default Scan Button Settings Starting a Scan Using the Epson Scan IconClick Make Job Settings 112 You see an Epson Scan window like this Starting a Scan from a Scanning Program Select your product You see an Epson Scan window like this Scan Modes Selecting Epson Scan Settings Scanning in Full Auto Mode Selecting the Scan Mode You see this window 119 Color Restoration Scanning in Home ModeAvailable Image Adjustments Full Auto Mode Dust Removal 121 Image Preview Guidelines Scan Resolution Guidelines Selecting a Scan Area Home Mode 124 125 Descreening Available Image Adjustments Home Mode Auto Area Segmentation Selecting a Scan Size Home ModeBacklight Correction Text Enhancement 128 129 Scanning in Office Mode Selecting a Scan Area Office Mode 132 Unsharp Mask Available Image Adjustments Office Mode Color Enhance Scanning in Professional Mode 135 136 Color Smoothing Available Image Types Professional ModeSelecting a Scan Area Professional Mode Bit Color 138 139 Available Image Adjustments Professional Mode Saturation Histogram AdjustmentAuto Exposure Tone Correction Selecting a Scan Size Professional Mode 143 144 Normal preview Scan Resolution GuidelinesImage Preview Guidelines Thumbnail preview 146 Selecting Scan File Settings Multi-TIFF *.tif Available Scanned File Types and Optional SettingsFile Formats Bitmap *.bmp Jpeg *.jpg Scanning with OS X Using Image Capture 150 Scanning Special Projects Available Scan Settings OS X Image CaptureImage Correction Scanning Using Easy Photo Scan Scanning to Online Destinations Using Easy Photo Scan 153 Uploading Scanned Images to Facebook 155 Uploading Scanned Images to Picasa 157 Uploading Scanned Images to Evernote 159 Uploading Scanned Images to SugarSync 161 Uploading Scanned Images to a Web Folder 163 Uploading Scanned Images to Email Saving Scanned Images to a Folder Setting Description Image Quality Options Epson Jpeg File Settings Epson Tiff and Multi-TIFF File Settings Setting Description EncodingEmbed ICC Profile Compression Setting Description Byte Order 169 170 Restoring Photo Colors as You Scan 172 Inserting a Memory Card Using Memory Cards With Your Product Memory Card Types Memory Card File SpecificationsFile format Removing a Memory Card Printing from a Memory Card Viewing and Printing Photos Viewing and Printing Photos 177 Print Setting Options Memory Card Photo Adjustment Options Memory Card Quality Draft Print settings Available Description Options Paper SizePaper Source Cassette 1Cassette Printing Photo Layouts From a Memory Card 181 Upper ½ or Lower ½ Photo Layout OptionsPicture Package Up, 4-up, 8-up, or 20-up Printing a Greeting Card from a Template Printing Photo Greeting CardsJewel Index Creating and Printing a Greeting Card Template Print Photo Greeting Card Print Greeting Cards Transferring Photos from a Memory Card to Your Computer Transferring Photos on a Memory Card Inserting a Memory Card Removing a Memory Card Printing from a Camera Selecting Print and Photo Adjustment Settings 188 189 Print settings Available options Description Paper Size Print Settings Camera 191 Photo Adjustments Camera Connecting and Printing from a Camera Printing from a Camera Wirelessly Connecting and Using a USB Flash Drive or External Device USB Device File Specifications Loading Paper Viewing and Printing Photos Printing Coloring Book Pages Printing Personalized Projects Printing Personalized Note Paper 199 Printing Lined Paper, Graph Paper, and Music Sheets Printing Calendar Pages 202 Loading a CD/DVD CD/DVD Printing Features 204 205 Removing a Printed CD/DVD Placing a CD/DVD on the Scanner Glass Copying onto a CD/DVD Printing Photos from a Memory Card Onto a CD/DVD Printing a Jewel Case Insert from a Memory Card 211 Starting Epson Print CD Windows Printing on CDs/DVDs from a Computer Starting Epson Print CD OS Printing Your CD/DVD Design Windows Printing Your CD/DVD Design OS 216 Checking Cartridge Status on the LCD Screen Check Cartridge Status Checking Cartridge Status with Windows 219 220 Checking Cartridge Status with OS Ink Cartridge Part Numbers Purchase Epson Ink Cartridges Ink color Part number Standard-capacity High-capacity Removing and Installing Ink Cartridges 224 225 226 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges OS Printing with Expended Color Cartridges Windows Select On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Checking the Nozzles Using the Product Control Panel Print Head MaintenancePrint Head Nozzle Check 232 Checking the Nozzles Using a Computer Utility Print head is clean Print head needs cleaning 234 Print Head Cleaning Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility 238 Print Head Alignment Aligning the Print Head Using the Product Control Panel Aligning the Print Head Using a Computer Utility Select Print Head Alignment Cleaning the Paper Path Transporting Your Product Cleaning Your Product 245 Print Head Cleaning Print Head Alignment Checking for Software Updates Solving Problems Product Status Messages LCD screen message Condition/solution Running a Product Check 250 Resetting Control Panel Defaults Noise After Ink Installation Solving Setup ProblemsSoftware Installation Problems Control Panel Setup Problems Solving Network ProblemsProduct Cannot Connect to a Wireless Router or Access Point Parent topic Solving Network Problems Product Does Not Appear in OS X Printer Window Network Software Cannot Find Product on a Network Cannot Print Over a Network Cannot Scan Over a Network Product Makes Noise When It Sits for a While Solving Copying ProblemsProduct Makes Noise, But Nothing Copies Paper Feeding Problems Solving Paper Problems Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Auto Duplexer 263 Paper Ejection Problems Nothing Prints Solving Problems Printing from a Computer Product Icon Does Not Appear in Windows Taskbar Printing is Slow Error After Cartridge Replacement Always Spool RAW Datatype Rendering Mode Print as Bitmap Solving Page Layout and Content Problems Too Many Copies Print Inverted ImageBlank Pages Print Border Appears on Borderless Prints Incorrect Margins on Printout Incorrect Image Size or Position Incorrect Characters Print Slanted Printout Solving Print Quality Problems Blurry or Smeared Printout White or Dark Lines in Printout 274 Grainy Printout Faint Printout or Printout Has Gaps Incorrect Colors Scanning Software Does Not Operate Correctly Solving Scanning Problems Cannot Start Epson Scan Image Consists of a Few Dots Only Solving Scanned Image Quality Problems Straight Lines in an Image Appear Crooked Line of Dots Appears in All Scanned ImagesImage is Distorted or Blurry Back of Original Image Appears in Scanned Image Auto Exposure Brightness Histogram AdjustmentImage Colors are Patchy at the Edges Image is Too Dark Scanned Image Colors Do Not Match Original Colors Scan Area is Not Adjustable in Thumbnail Preview Cannot View or Print Photos from a Memory Card or Device Solving Memory Card ProblemsScanned Image Edges are Cropped Memory Card Does Not Fit Into a Slot Uninstalling Product Software Windows When to Uninstall Your Product SoftwareCannot Transfer Photos To or From a Memory Card or Device Disconnect any interface cables Do one of the following Windows 8.x Select Epson Event Manager and click Uninstall Internet Support Speak to a Support Representative Where to Get HelpUninstalling Product Software OS Click Uninstall Purchase Supplies and Accessories Windows System Requirements Technical Specifications OS X System Requirements Scanning Specifications Color depth Paper SpecificationsPrintable Area Specifications Weight Single sheets borderless printing Single sheets normal printing Cartridge life Ink Cartridge SpecificationsEnvelopes Color Temperature Memory Card SpecificationsCompatible types/Maximum capacities Voltage requirements Width External USB Device SpecificationsDimension Specifications Height Environmental Specifications Electrical SpecificationsInterface Specifications Safety and Approvals Specifications Network Interface Specifications 297 General Product Safety Instructions 299 Parent topic Notices Ink Cartridge Safety Instructions For United States Users LCD Screen Safety InstructionsWireless Connection Safety Instructions FCC Compliance Statement Trademarks Software NoticeFor Canadian Users LibTIFF Software Acknowledgment Copyright Notice Copyright Attribution Default Delay Times for Power Management for Epson Products