Epson XP-620 manual Product Status Messages, LCD screen message Condition/solution

Parent topic: Solving Problems

Related tasks

Changing Automatic Update Options

Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also see help information and how-to instructions on the screen. Press the home button, if necessary, select Help and press the OK button.

LCD screen message	Condition/solution
Paper jam	Paper is jammed in the product. Follow the instructions on the LCD screen to
	remove the jammed paper from the indicated area.
Paper out	No paper is loaded. Load paper in the product.
Operation canceled. An	The memory card or external storage device may be damaged. Make sure
error occurred while	the memory card or external device is inserted correctly and meets the
saving.	specifications for the product.
Printer error.	A fatal error has occurred. Turn the product off and then back on again. If the
	error continues, check for a paper jam. If there is no paper jam, contact
	Epson for support.
Communication error.	Make sure the computer is connected to your product and your software is
	installed correctly.
Paper Configuration is	The Paper Configuration setting must be turned on to use AirPrint.
disabled.
A printer's ink pad is	The ink pads are near the end of their service life and the message will be
nearing the end of its	displayed until the ink pad is replaced. Contact Epson for support. (To
service life.	resume printing, press the start button.)
A printer's ink pad is at	The ink pad is at the end of its service life. Turn off the product and contact
the end of its service life.	Epson for support.
Memory card or external	Make sure the memory card or external device is inserted correctly and
device not recognized.	meets the specifications for your product.
Combination of IP	There is a problem with the network connection to your product. Check the
address and subnet	solutions in this guide.
mask is invalid.

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