274 | Epson XP-620 guide

•Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.

•Make sure the paper type setting in your product software matches the type of paper you loaded.

•Remove each sheet from the output tray as it is printed.

•Avoid handling printouts on glossy paper right after printing to allow the ink to set.

•Turn off any high speed settings in your product software.

•If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first. Adjust the Print Density and/or Increased Ink Drying Time settings.

•Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.

•Align the print head.

•Clean the paper path.

Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions.

Parent topic: Solving Print Quality Problems

Related concepts

Print Head Nozzle Check

Print Head Cleaning

Related references

Paper Specifications

Related tasks

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - OS X

Selecting Additional Layout and Print Options - Windows

Selecting Double-sided Printing Settings - Windows

Selecting Double-sided Printing Settings - OS X

Selecting Printing Preferences - OS X

Cleaning the Paper Path

Related topics

Loading Paper

274

Image 274

Epson XP-620 manual 274

Contents

XP-620 Users Guide Page Contents Copying Loading PaperPlacing Originals on the Product Printing from a Computer Multi-Page Printing Options Windows Scanning 108 Using Memory Cards With Your Product 173 187 Printing on CDs/DVDs 203 Printing Personalized Projects 197Replacing Ink Cartridges 217 Solving Problems 247 Adjusting Print Quality 231244 Page Technical Specifications 288 298 XP-620 Users Guide Control Panel Buttons and Lights Using the Control PanelParent topic Product Basics Using the LCD Screen Changing LCD Screen Language Adjusting Control Panel PositionTurning Off Control Panel Sounds Turning On Quiet Mode Product Parts Locations Product Parts Top Product Parts Front Parent topic Product Parts Locations Product Parts Inside Product Parts Back USB port Power Off and Sleep Timers Changing the Power Off Timer Setting from the Control Panel Changing the Sleep Timer Setting from the Control Panel Parent topic The Power Off and Sleep Timers Changing the Power and Sleep Timer Settings Windows Select Printer Settings Changing the Power and Sleep Timer Settings OS Using the Epson iPrint Mobile App Epson Connect Solutions for Smartphones, Tablets, and MoreUsing Epson Email Print Related topics Using Epson Remote Print Using Epson Scan to Cloud Related tasks Using AirPrintParent topic Product Basics Related tasks Using Google Cloud Print Select the Google Cloud Print Services option Click Register Setting Up Google Cloud Print on a Chromebook Click Add Device Wi-Fi Networking Wi-Fi Infrastructure Mode Setup Selecting Wireless Network Settings from the Control Panel Page Wi-Fi Direct Mode Setup Access point mode Enabling Wi-Fi Direct Mode Peer-to-peer modePage Wi-Fi Protected Setup WPS Using WPS to Connect to a Network Printing a Network Status SheetPage Changing a USB Connection to a Wi-Fi Connection Accessing the Web Config UtilityChanging or Updating Network Connections Disabling Wi-Fi Features Connecting to a New Wi-Fi RouterRelated concepts Parent topic Changing or Updating Network Connections Loading Paper Loading Paper in Cassette 1 Upper CassettePage Page Page Loading Paper in Cassette 2 Lower Cassette Parent topic Loading Paper Related referencesPage Page Page Page Selecting the Paper Settings for Each Source Control Panel Select Paper Type Turning Off the Paper Setting AlertSelect Paper Size Parent topic Loading Paper Paper Loading Capacity Available Epson Papers Paper Type Size Part number Sheet count Borderless Paper Types Borderless Paper Type CompatibilityBorderless Paper Sizes Paper or Media Type Settings For this paper Select this paper Type or Media Type setting Parent topic Loading Paper Placing Originals on the Product Placing Originals on the Scanner Glass Parent topic Placing Originals on the Product Copying Copying Documents or Photos Paper type loaded Paper Type setting Paper Type Settings CopyingParent topic Copying Related references Paper Size Settings Copying Copying OptionsPage Copying and Restoring Photos Page Parent topic Copying Related references Selecting Basic Print Settings Windows Printing with WindowsPage Related references Auto Cassette Selection More SettingsPaper Source Options Windows Cassette 1 Cassette Up and 4-Up Selecting Double-sided Printing Settings WindowsMulti-Page Printing Options Windows ×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 PosterPage Double-sided Printing Options Windows Binding Margin Options Print Density Adjustments WindowsBinding Edge Options Start Selecting Additional Layout and Print Options Windows Page Color Controls Custom Color Correction Options WindowsFix Photo Additional Settings Options Rotate 180º No Color AdjustmentImage Options and Additional Settings Windows Header/Footer Settings Windows Selecting a Printing Preset Windows Click the Main or More Options tab Parent topic Printing with Windows Selecting Extended Settings Windows Click the Extended Settings button Show Progress Meter Extended Settings WindowsEnable Epson Status Monitor Check Paper Width Before Printing Printing Your Document or Photo Windows Related tasks Selecting Default Print Settings Windows Checking Print Status Windows Changing the Language of the Printer Software Screens Changing Automatic Update Options Select Software Update Settings Printing with OS Selecting Basic Print Settings OS Page Page Related references Fast Economy Print Quality Settings OSPaper Source Options Mac OS Economy Selecting Page Setup Settings OS Grayscale Selecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments Mac OS Two-sided Printing Options Long-Edge binding Adjustments Print DensityManaging Color OS Short-Edge binding Color Matching and Color Options OS Color Matching Settings Epson Color ControlsColorSync Selecting Printing Preferences OS Color Options Settings Manual SettingsOff No Color Adjustment Select Driver or Options Printing Preferences OS Quiet ModePermit temporary black printing High Speed Printing Automatic Cassette SwitchingPrinting Your Document or Photo OS Establish bidirectional communication OS X 10.6/10.7 Checking Print Status OSOS X 10.8/10.9 Cancelling Printing Using a Product Button Starting a Scan Starting a Scan Using the Product Control PanelParent topic Scanning Related tasks 109 Scan to Memory Card Options Scan to Memory Card Available options Description SettingJPG for photos Changing Default Scan Button Settings Starting a Scan Using the Epson Scan IconClick Make Job Settings 112 You see an Epson Scan window like this Starting a Scan from a Scanning Program Select your product You see an Epson Scan window like this Selecting Epson Scan Settings Scan Modes Selecting the Scan Mode Scanning in Full Auto Mode You see this window 119 Dust Removal Scanning in Home ModeAvailable Image Adjustments Full Auto Mode Color Restoration 121 Image Preview Guidelines Scan Resolution Guidelines Selecting a Scan Area Home Mode 124 125 Available Image Adjustments Home Mode Descreening Text Enhancement Selecting a Scan Size Home ModeBacklight Correction Auto Area Segmentation 128 129 Scanning in Office Mode Selecting a Scan Area Office Mode 132 Available Image Adjustments Office Mode Unsharp Mask Scanning in Professional Mode Color Enhance 135 136 Bit Color Available Image Types Professional ModeSelecting a Scan Area Professional Mode Color Smoothing 138 139 Available Image Adjustments Professional Mode Tone Correction Histogram AdjustmentAuto Exposure Saturation Selecting a Scan Size Professional Mode 143 144 Thumbnail preview Scan Resolution GuidelinesImage Preview Guidelines Normal preview 146 Selecting Scan File Settings Jpeg *.jpg Available Scanned File Types and Optional SettingsFile Formats Bitmap *.bmp Multi-TIFF *.tif Scanning with OS X Using Image Capture 150 Scanning Special Projects Available Scan Settings OS X Image CaptureImage Correction Scanning to Online Destinations Using Easy Photo Scan Scanning Using Easy Photo Scan 153 Uploading Scanned Images to Facebook 155 Uploading Scanned Images to Picasa 157 Uploading Scanned Images to Evernote 159 Uploading Scanned Images to SugarSync 161 Uploading Scanned Images to a Web Folder 163 Uploading Scanned Images to Email Saving Scanned Images to a Folder Epson Jpeg File Settings Setting Description Image Quality Options Epson Tiff and Multi-TIFF File Settings Setting Description EncodingEmbed ICC Profile Setting Description Byte Order Compression 169 170 Restoring Photo Colors as You Scan 172 Using Memory Cards With Your Product Inserting a Memory Card Memory Card Types Memory Card File SpecificationsFile format Printing from a Memory Card Removing a Memory Card Viewing and Printing Photos Viewing and Printing Photos 177 Photo Adjustment Options Memory Card Print Setting Options Memory Card 1Cassette Print settings Available Description Options Paper SizePaper Source Cassette Quality Draft Printing Photo Layouts From a Memory Card 181 Up, 4-up, 8-up, or 20-up Photo Layout OptionsPicture Package Upper ½ or Lower ½ Creating and Printing a Greeting Card Template Printing Photo Greeting CardsJewel Index Printing a Greeting Card from a Template Print Photo Greeting Card Print Greeting Cards Transferring Photos on a Memory Card Transferring Photos from a Memory Card to Your Computer Inserting a Memory Card Removing a Memory Card Selecting Print and Photo Adjustment Settings Printing from a Camera 188 189 Print Settings Camera Print settings Available options Description Paper Size 191 Photo Adjustments Camera Connecting and Printing from a Camera Printing from a Camera Wirelessly USB Device File Specifications Connecting and Using a USB Flash Drive or External Device Loading Paper Viewing and Printing Photos Printing Personalized Projects Printing Coloring Book Pages Printing Personalized Note Paper 199 Printing Lined Paper, Graph Paper, and Music Sheets Printing Calendar Pages 202 CD/DVD Printing Features Loading a CD/DVD 204 205 Removing a Printed CD/DVD Placing a CD/DVD on the Scanner Glass Copying onto a CD/DVD Printing Photos from a Memory Card Onto a CD/DVD Printing a Jewel Case Insert from a Memory Card 211 Printing on CDs/DVDs from a Computer Starting Epson Print CD Windows Starting Epson Print CD OS Printing Your CD/DVD Design Windows Printing Your CD/DVD Design OS 216 Check Cartridge Status Checking Cartridge Status on the LCD Screen Checking Cartridge Status with Windows 219 220 Checking Cartridge Status with OS Purchase Epson Ink Cartridges Ink Cartridge Part Numbers Removing and Installing Ink Cartridges Ink color Part number Standard-capacity High-capacity 224 225 226 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges Windows Printing with Expended Color Cartridges OS Select On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Checking the Nozzles Using the Product Control Panel Print Head MaintenancePrint Head Nozzle Check 232 Print head is clean Print head needs cleaning Checking the Nozzles Using a Computer Utility 234 Print Head Cleaning Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility 238 Print Head Alignment Aligning the Print Head Using the Product Control Panel Aligning the Print Head Using a Computer Utility Select Print Head Alignment Cleaning the Paper Path Cleaning Your Product Transporting Your Product 245 Print Head Cleaning Print Head Alignment Solving Problems Checking for Software Updates LCD screen message Condition/solution Product Status Messages Running a Product Check 250 Resetting Control Panel Defaults Noise After Ink Installation Solving Setup ProblemsSoftware Installation Problems Control Panel Setup Problems Solving Network ProblemsProduct Cannot Connect to a Wireless Router or Access Point Parent topic Solving Network Problems Network Software Cannot Find Product on a Network Product Does Not Appear in OS X Printer Window Cannot Print Over a Network Cannot Scan Over a Network Product Makes Noise When It Sits for a While Solving Copying ProblemsProduct Makes Noise, But Nothing Copies Solving Paper Problems Paper Feeding Problems Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Auto Duplexer 263 Paper Ejection Problems Solving Problems Printing from a Computer Nothing Prints Product Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing is Slow Solving Page Layout and Content Problems Always Spool RAW Datatype Rendering Mode Print as Bitmap Too Many Copies Print Inverted ImageBlank Pages Print Incorrect Margins on Printout Border Appears on Borderless Prints Incorrect Characters Print Incorrect Image Size or Position Solving Print Quality Problems Slanted Printout White or Dark Lines in Printout Blurry or Smeared Printout 274 Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Solving Scanning Problems Scanning Software Does Not Operate Correctly Cannot Start Epson Scan Solving Scanned Image Quality Problems Image Consists of a Few Dots Only Straight Lines in an Image Appear Crooked Line of Dots Appears in All Scanned ImagesImage is Distorted or Blurry Image is Too Dark Auto Exposure Brightness Histogram AdjustmentImage Colors are Patchy at the Edges Back of Original Image Appears in Scanned Image Scan Area is Not Adjustable in Thumbnail Preview Scanned Image Colors Do Not Match Original Colors Memory Card Does Not Fit Into a Slot Solving Memory Card ProblemsScanned Image Edges are Cropped Cannot View or Print Photos from a Memory Card or Device Uninstalling Product Software Windows When to Uninstall Your Product SoftwareCannot Transfer Photos To or From a Memory Card or Device Windows 8.x Select Epson Event Manager and click Uninstall Disconnect any interface cables Do one of the following Click Uninstall Where to Get HelpUninstalling Product Software OS Internet Support Speak to a Support Representative Purchase Supplies and Accessories Technical Specifications Windows System Requirements Scanning Specifications OS X System Requirements Weight Paper SpecificationsPrintable Area Specifications Color depth Single sheets normal printing Single sheets borderless printing Color Ink Cartridge SpecificationsEnvelopes Cartridge life Temperature Memory Card SpecificationsCompatible types/Maximum capacities Voltage requirements Height External USB Device SpecificationsDimension Specifications Width Environmental Specifications Electrical SpecificationsInterface Specifications Network Interface Specifications Safety and Approvals Specifications 297 General Product Safety Instructions 299 Ink Cartridge Safety Instructions Parent topic Notices FCC Compliance Statement LCD Screen Safety InstructionsWireless Connection Safety Instructions For United States Users Trademarks Software NoticeFor Canadian Users Copyright Notice LibTIFF Software Acknowledgment Default Delay Times for Power Management for Epson Products Copyright Attribution