Paper Jam Problems Inside the Product | Epson XP-620 manual

Related topics

Loading Paper

Paper Jam Problems Inside the Product

If you see a message that paper has jammed inside the product, follow the steps here or on the LCD screen to clear the jam.

1.Cancel the print job, if necessary.

2.Lift the scanner unit and remove any jammed paper inside.

Caution: Do not touch the flat white cable inside the printer.

3. Close the scanner unit.

260

Image 260

Epson XP-620 manual Paper Jam Problems Inside the Product

Contents

XP-620 Users Guide Page Contents Loading Paper Placing Originals on the ProductCopying Printing from a Computer Multi-Page Printing Options Windows Scanning 108 Using Memory Cards With Your Product 173 187 Replacing Ink Cartridges 217 Printing Personalized Projects 197Printing on CDs/DVDs 203 244 Adjusting Print Quality 231Solving Problems 247 Page Technical Specifications 288 298 XP-620 Users Guide Parent topic Product Basics Using the Control PanelControl Panel Buttons and Lights Using the LCD Screen Turning Off Control Panel Sounds Adjusting Control Panel PositionChanging LCD Screen Language Turning On Quiet Mode Product Parts Locations Product Parts Top Product Parts Front Parent topic Product Parts Locations Product Parts Inside Product Parts Back USB port Power Off and Sleep Timers Changing the Power Off Timer Setting from the Control Panel Changing the Sleep Timer Setting from the Control Panel Parent topic The Power Off and Sleep Timers Changing the Power and Sleep Timer Settings Windows Select Printer Settings Changing the Power and Sleep Timer Settings OS Epson Connect Solutions for Smartphones, Tablets, and More Using Epson Email PrintUsing the Epson iPrint Mobile App Related topics Using Epson Remote Print Using Epson Scan to Cloud Parent topic Product Basics Related tasks Using AirPrintRelated tasks Using Google Cloud Print Select the Google Cloud Print Services option Click Register Setting Up Google Cloud Print on a Chromebook Click Add Device Wi-Fi Networking Wi-Fi Infrastructure Mode Setup Selecting Wireless Network Settings from the Control Panel Page Wi-Fi Direct Mode Setup Access point mode Enabling Wi-Fi Direct Mode Peer-to-peer modePage Wi-Fi Protected Setup WPS Using WPS to Connect to a Network Printing a Network Status SheetPage Changing or Updating Network Connections Accessing the Web Config UtilityChanging a USB Connection to a Wi-Fi Connection Related concepts Connecting to a New Wi-Fi RouterDisabling Wi-Fi Features Parent topic Changing or Updating Network Connections Loading Paper Loading Paper in Cassette 1 Upper CassettePage Page Page Loading Paper in Cassette 2 Lower Cassette Parent topic Loading Paper Related referencesPage Page Page Page Selecting the Paper Settings for Each Source Control Panel Turning Off the Paper Setting Alert Select Paper SizeSelect Paper Type Parent topic Loading Paper Paper Loading Capacity Available Epson Papers Paper Type Size Part number Sheet count Borderless Paper Sizes Borderless Paper Type CompatibilityBorderless Paper Types Paper or Media Type Settings For this paper Select this paper Type or Media Type setting Parent topic Loading Paper Placing Originals on the Product Placing Originals on the Scanner Glass Parent topic Placing Originals on the Product Copying Copying Documents or Photos Parent topic Copying Related references Paper Type Settings CopyingPaper type loaded Paper Type setting Paper Size Settings Copying Copying OptionsPage Copying and Restoring Photos Page Parent topic Copying Related references Selecting Basic Print Settings Windows Printing with WindowsPage Related references More Settings Paper Source Options WindowsAuto Cassette Selection Cassette 1 Cassette Selecting Double-sided Printing Settings Windows Multi-Page Printing Options WindowsUp and 4-Up ×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 PosterPage Double-sided Printing Options Windows Print Density Adjustments Windows Binding Edge OptionsBinding Margin Options Start Selecting Additional Layout and Print Options Windows Page Fix Photo Custom Color Correction Options WindowsColor Controls No Color Adjustment Image Options and Additional Settings WindowsAdditional Settings Options Rotate 180º Header/Footer Settings Windows Selecting a Printing Preset Windows Click the Main or More Options tab Parent topic Printing with Windows Selecting Extended Settings Windows Click the Extended Settings button Extended Settings Windows Enable Epson Status MonitorShow Progress Meter Check Paper Width Before Printing Printing Your Document or Photo Windows Related tasks Selecting Default Print Settings Windows Checking Print Status Windows Changing the Language of the Printer Software Screens Changing Automatic Update Options Select Software Update Settings Printing with OS Selecting Basic Print Settings OS Page Page Related references Print Quality Settings OS Paper Source Options Mac OSFast Economy Economy Selecting Page Setup Settings OS Grayscale Selecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments Mac OS Adjustments Print Density Managing Color OSTwo-sided Printing Options Long-Edge binding Short-Edge binding ColorSync Color Matching Settings Epson Color ControlsColor Matching and Color Options OS Color Options Settings Manual Settings Off No Color AdjustmentSelecting Printing Preferences OS Select Driver or Options Permit temporary black printing Quiet ModePrinting Preferences OS Automatic Cassette Switching Printing Your Document or Photo OSHigh Speed Printing Establish bidirectional communication OS X 10.8/10.9 Checking Print Status OSOS X 10.6/10.7 Cancelling Printing Using a Product Button Parent topic Scanning Related tasks Starting a Scan Using the Product Control PanelStarting a Scan 109 JPG for photos Scan to Memory Card Available options Description SettingScan to Memory Card Options Click Make Job Settings Starting a Scan Using the Epson Scan IconChanging Default Scan Button Settings 112 You see an Epson Scan window like this Starting a Scan from a Scanning Program Select your product You see an Epson Scan window like this Selecting Epson Scan Settings Scan Modes Selecting the Scan Mode Scanning in Full Auto Mode You see this window 119 Scanning in Home Mode Available Image Adjustments Full Auto ModeDust Removal Color Restoration 121 Image Preview Guidelines Scan Resolution Guidelines Selecting a Scan Area Home Mode 124 125 Available Image Adjustments Home Mode Descreening Selecting a Scan Size Home Mode Backlight CorrectionText Enhancement Auto Area Segmentation 128 129 Scanning in Office Mode Selecting a Scan Area Office Mode 132 Available Image Adjustments Office Mode Unsharp Mask Scanning in Professional Mode Color Enhance 135 136 Available Image Types Professional Mode Selecting a Scan Area Professional ModeBit Color Color Smoothing 138 139 Available Image Adjustments Professional Mode Histogram Adjustment Auto ExposureTone Correction Saturation Selecting a Scan Size Professional Mode 143 144 Scan Resolution Guidelines Image Preview GuidelinesThumbnail preview Normal preview 146 Selecting Scan File Settings Available Scanned File Types and Optional Settings File Formats Bitmap *.bmpJpeg *.jpg Multi-TIFF *.tif Scanning with OS X Using Image Capture 150 Image Correction Available Scan Settings OS X Image CaptureScanning Special Projects Scanning to Online Destinations Using Easy Photo Scan Scanning Using Easy Photo Scan 153 Uploading Scanned Images to Facebook 155 Uploading Scanned Images to Picasa 157 Uploading Scanned Images to Evernote 159 Uploading Scanned Images to SugarSync 161 Uploading Scanned Images to a Web Folder 163 Uploading Scanned Images to Email Saving Scanned Images to a Folder Epson Jpeg File Settings Setting Description Image Quality Options Embed ICC Profile Setting Description EncodingEpson Tiff and Multi-TIFF File Settings Setting Description Byte Order Compression 169 170 Restoring Photo Colors as You Scan 172 Using Memory Cards With Your Product Inserting a Memory Card File format Memory Card File SpecificationsMemory Card Types Printing from a Memory Card Removing a Memory Card Viewing and Printing Photos Viewing and Printing Photos 177 Photo Adjustment Options Memory Card Print Setting Options Memory Card Print settings Available Description Options Paper Size Paper Source Cassette1Cassette Quality Draft Printing Photo Layouts From a Memory Card 181 Photo Layout Options Picture PackageUp, 4-up, 8-up, or 20-up Upper ½ or Lower ½ Printing Photo Greeting Cards Jewel IndexCreating and Printing a Greeting Card Template Printing a Greeting Card from a Template Print Photo Greeting Card Print Greeting Cards Transferring Photos on a Memory Card Transferring Photos from a Memory Card to Your Computer Inserting a Memory Card Removing a Memory Card Selecting Print and Photo Adjustment Settings Printing from a Camera 188 189 Print Settings Camera Print settings Available options Description Paper Size 191 Photo Adjustments Camera Connecting and Printing from a Camera Printing from a Camera Wirelessly USB Device File Specifications Connecting and Using a USB Flash Drive or External Device Loading Paper Viewing and Printing Photos Printing Personalized Projects Printing Coloring Book Pages Printing Personalized Note Paper 199 Printing Lined Paper, Graph Paper, and Music Sheets Printing Calendar Pages 202 CD/DVD Printing Features Loading a CD/DVD 204 205 Removing a Printed CD/DVD Placing a CD/DVD on the Scanner Glass Copying onto a CD/DVD Printing Photos from a Memory Card Onto a CD/DVD Printing a Jewel Case Insert from a Memory Card 211 Printing on CDs/DVDs from a Computer Starting Epson Print CD Windows Starting Epson Print CD OS Printing Your CD/DVD Design Windows Printing Your CD/DVD Design OS 216 Check Cartridge Status Checking Cartridge Status on the LCD Screen Checking Cartridge Status with Windows 219 220 Checking Cartridge Status with OS Purchase Epson Ink Cartridges Ink Cartridge Part Numbers Removing and Installing Ink Cartridges Ink color Part number Standard-capacity High-capacity 224 225 226 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges Windows Printing with Expended Color Cartridges OS Select On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Print Head Nozzle Check Print Head MaintenanceChecking the Nozzles Using the Product Control Panel 232 Print head is clean Print head needs cleaning Checking the Nozzles Using a Computer Utility 234 Print Head Cleaning Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility 238 Print Head Alignment Aligning the Print Head Using the Product Control Panel Aligning the Print Head Using a Computer Utility Select Print Head Alignment Cleaning the Paper Path Cleaning Your Product Transporting Your Product 245 Print Head Cleaning Print Head Alignment Solving Problems Checking for Software Updates LCD screen message Condition/solution Product Status Messages Running a Product Check 250 Resetting Control Panel Defaults Software Installation Problems Solving Setup ProblemsNoise After Ink Installation Product Cannot Connect to a Wireless Router or Access Point Solving Network ProblemsControl Panel Setup Problems Parent topic Solving Network Problems Network Software Cannot Find Product on a Network Product Does Not Appear in OS X Printer Window Cannot Print Over a Network Cannot Scan Over a Network Product Makes Noise, But Nothing Copies Solving Copying ProblemsProduct Makes Noise When It Sits for a While Solving Paper Problems Paper Feeding Problems Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Auto Duplexer 263 Paper Ejection Problems Solving Problems Printing from a Computer Nothing Prints Product Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing is Slow Solving Page Layout and Content Problems Always Spool RAW Datatype Rendering Mode Print as Bitmap Blank Pages Print Inverted ImageToo Many Copies Print Incorrect Margins on Printout Border Appears on Borderless Prints Incorrect Characters Print Incorrect Image Size or Position Solving Print Quality Problems Slanted Printout White or Dark Lines in Printout Blurry or Smeared Printout 274 Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Solving Scanning Problems Scanning Software Does Not Operate Correctly Cannot Start Epson Scan Solving Scanned Image Quality Problems Image Consists of a Few Dots Only Image is Distorted or Blurry Line of Dots Appears in All Scanned ImagesStraight Lines in an Image Appear Crooked Auto Exposure Brightness Histogram Adjustment Image Colors are Patchy at the EdgesImage is Too Dark Back of Original Image Appears in Scanned Image Scan Area is Not Adjustable in Thumbnail Preview Scanned Image Colors Do Not Match Original Colors Solving Memory Card Problems Scanned Image Edges are CroppedMemory Card Does Not Fit Into a Slot Cannot View or Print Photos from a Memory Card or Device Cannot Transfer Photos To or From a Memory Card or Device When to Uninstall Your Product SoftwareUninstalling Product Software Windows Windows 8.x Select Epson Event Manager and click Uninstall Disconnect any interface cables Do one of the following Where to Get Help Uninstalling Product Software OSClick Uninstall Internet Support Speak to a Support Representative Purchase Supplies and Accessories Technical Specifications Windows System Requirements Scanning Specifications OS X System Requirements Paper Specifications Printable Area SpecificationsWeight Color depth Single sheets normal printing Single sheets borderless printing Ink Cartridge Specifications EnvelopesColor Cartridge life Compatible types/Maximum capacities Voltage requirements Memory Card SpecificationsTemperature External USB Device Specifications Dimension SpecificationsHeight Width Interface Specifications Electrical SpecificationsEnvironmental Specifications Network Interface Specifications Safety and Approvals Specifications 297 General Product Safety Instructions 299 Ink Cartridge Safety Instructions Parent topic Notices LCD Screen Safety Instructions Wireless Connection Safety InstructionsFCC Compliance Statement For United States Users For Canadian Users Software NoticeTrademarks Copyright Notice LibTIFF Software Acknowledgment Default Delay Times for Power Management for Epson Products Copyright Attribution