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Epson XP-620 manual Solving Scanning Problems, Scanning Software Does Not Operate Correctly

Models: XP-620

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Parent topic: Solving Print Quality Problems

Related concepts

Print Head Nozzle Check

Print Head Cleaning

Related tasks

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - OS X

Selecting Additional Layout and Print Options - Windows

Managing Color - OS X

Related topics

Replacing Ink Cartridges

Solving Scanning Problems

Check these solutions if you have problems scanning with your product.

Scanning Software Does Not Operate Correctly

Cannot Start Epson Scan

Parent topic: Solving Problems

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

•Make sure your computer has adequate memory and meets the system requirements for your operating system.

•Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.

•If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads).

Parent topic: Solving Scanning Problems

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Epson XP-620 manual Solving Scanning Problems, Scanning Software Does Not Operate Correctly

Contents

XP-620 Users Guide Page Contents Placing Originals on the Product Loading PaperCopying Printing from a ComputerMulti-Page Printing Options Windows Scanning 108 187 Using Memory Cards With Your Product 173Printing on CDs/DVDs 203 Printing Personalized Projects 197Replacing Ink Cartridges 217 Solving Problems 247 Adjusting Print Quality 231244 Page Technical Specifications 288 298 XP-620 Users Guide Control Panel Buttons and Lights Using the Control PanelParent topic Product Basics Using the LCD Screen Changing LCD Screen Language Adjusting Control Panel PositionTurning Off Control Panel Sounds Product Parts Locations Turning On Quiet ModeProduct Parts Front Product Parts TopParent topic Product Parts Locations Product Parts Inside USB port Product Parts BackChanging the Power Off Timer Setting from the Control Panel Power Off and Sleep TimersChanging the Sleep Timer Setting from the Control Panel Parent topic The Power Off and Sleep Timers Select Printer Settings Changing the Power and Sleep Timer Settings WindowsChanging the Power and Sleep Timer Settings OS Using Epson Email Print Epson Connect Solutions for Smartphones, Tablets, and MoreUsing the Epson iPrint Mobile App Related topicsUsing Epson Scan to Cloud Using Epson Remote PrintRelated tasks Using AirPrintParent topic Product Basics Related tasks Select the Google Cloud Print Services option Click Register Using Google Cloud PrintClick Add Device Setting Up Google Cloud Print on a ChromebookWi-Fi Infrastructure Mode Setup Wi-Fi NetworkingSelecting Wireless Network Settings from the Control Panel Page Access point mode Wi-Fi Direct Mode SetupPeer-to-peer mode Enabling Wi-Fi Direct ModePage Wi-Fi Protected Setup WPS Printing a Network Status Sheet Using WPS to Connect to a NetworkPage Changing a USB Connection to a Wi-Fi Connection Accessing the Web Config UtilityChanging or Updating Network Connections Disabling Wi-Fi Features Connecting to a New Wi-Fi RouterRelated concepts Parent topic Changing or Updating Network Connections Loading Paper in Cassette 1 Upper Cassette Loading PaperPage Page Page Parent topic Loading Paper Related references Loading Paper in Cassette 2 Lower CassettePage Page Page Page Selecting the Paper Settings for Each Source Control Panel Select Paper Size Turning Off the Paper Setting AlertSelect Paper Type Parent topic Loading PaperPaper Loading Capacity Available Epson Papers Paper Type Size Part number Sheet count Borderless Paper Types Borderless Paper Type CompatibilityBorderless Paper Sizes For this paper Select this paper Type or Media Type setting Paper or Media Type SettingsParent topic Loading Paper Placing Originals on the Scanner Glass Placing Originals on the ProductParent topic Placing Originals on the Product Copying Documents or Photos CopyingPaper type loaded Paper Type setting Paper Type Settings CopyingParent topic Copying Related references Copying Options Paper Size Settings CopyingPage Copying and Restoring Photos Page Parent topic Copying Related references Printing with Windows Selecting Basic Print Settings WindowsPage Related references Paper Source Options Windows More SettingsAuto Cassette Selection Cassette 1 CassetteMulti-Page Printing Options Windows Selecting Double-sided Printing Settings WindowsUp and 4-Up ×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 PosterPage Double-sided Printing Options Windows Binding Edge Options Print Density Adjustments WindowsBinding Margin Options StartSelecting Additional Layout and Print Options Windows Page Color Controls Custom Color Correction Options WindowsFix Photo Image Options and Additional Settings Windows No Color AdjustmentAdditional Settings Options Rotate 180º Header/Footer Settings WindowsClick the Main or More Options tab Selecting a Printing Preset WindowsParent topic Printing with Windows Click the Extended Settings button Selecting Extended Settings WindowsEnable Epson Status Monitor Extended Settings WindowsShow Progress Meter Check Paper Width Before PrintingPrinting Your Document or Photo Windows Related tasks Checking Print Status Windows Selecting Default Print Settings WindowsChanging the Language of the Printer Software Screens Select Software Update Settings Changing Automatic Update OptionsPrinting with OS Selecting Basic Print Settings OS Page Page Related references Paper Source Options Mac OS Print Quality Settings OSFast Economy EconomyGrayscale Selecting Page Setup Settings OSSelecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments Mac OS Managing Color OS Adjustments Print DensityTwo-sided Printing Options Long-Edge binding Short-Edge bindingColor Matching and Color Options OS Color Matching Settings Epson Color ControlsColorSync Off No Color Adjustment Color Options Settings Manual SettingsSelecting Printing Preferences OS Select Driver or OptionsPrinting Preferences OS Quiet ModePermit temporary black printing Printing Your Document or Photo OS Automatic Cassette SwitchingHigh Speed Printing Establish bidirectional communicationOS X 10.6/10.7 Checking Print Status OSOS X 10.8/10.9 Cancelling Printing Using a Product Button Starting a Scan Starting a Scan Using the Product Control PanelParent topic Scanning Related tasks 109 Scan to Memory Card Options Scan to Memory Card Available options Description SettingJPG for photos Changing Default Scan Button Settings Starting a Scan Using the Epson Scan IconClick Make Job Settings 112 You see an Epson Scan window like this Starting a Scan from a Scanning Program Select your product You see an Epson Scan window like this Scan Modes Selecting Epson Scan SettingsScanning in Full Auto Mode Selecting the Scan ModeYou see this window 119 Available Image Adjustments Full Auto Mode Scanning in Home ModeDust Removal Color Restoration121 Image Preview Guidelines Scan Resolution Guidelines Selecting a Scan Area Home Mode 124 125 Descreening Available Image Adjustments Home ModeBacklight Correction Selecting a Scan Size Home ModeText Enhancement Auto Area Segmentation128 129 Scanning in Office Mode Selecting a Scan Area Office Mode 132 Unsharp Mask Available Image Adjustments Office ModeColor Enhance Scanning in Professional Mode135 136 Selecting a Scan Area Professional Mode Available Image Types Professional ModeBit Color Color Smoothing138 139 Available Image Adjustments Professional Mode Auto Exposure Histogram AdjustmentTone Correction SaturationSelecting a Scan Size Professional Mode 143 144 Image Preview Guidelines Scan Resolution GuidelinesThumbnail preview Normal preview146 Selecting Scan File Settings File Formats Bitmap *.bmp Available Scanned File Types and Optional SettingsJpeg *.jpg Multi-TIFF *.tifScanning with OS X Using Image Capture 150 Scanning Special Projects Available Scan Settings OS X Image CaptureImage Correction Scanning Using Easy Photo Scan Scanning to Online Destinations Using Easy Photo Scan153 Uploading Scanned Images to Facebook 155 Uploading Scanned Images to Picasa 157 Uploading Scanned Images to Evernote 159 Uploading Scanned Images to SugarSync 161 Uploading Scanned Images to a Web Folder 163 Uploading Scanned Images to Email Saving Scanned Images to a Folder Setting Description Image Quality Options Epson Jpeg File SettingsEpson Tiff and Multi-TIFF File Settings Setting Description EncodingEmbed ICC Profile Compression Setting Description Byte Order169 170 Restoring Photo Colors as You Scan 172 Inserting a Memory Card Using Memory Cards With Your ProductMemory Card Types Memory Card File SpecificationsFile format Removing a Memory Card Printing from a Memory CardViewing and Printing Photos Viewing and Printing Photos177 Print Setting Options Memory Card Photo Adjustment Options Memory CardPaper Source Cassette Print settings Available Description Options Paper Size1Cassette Quality DraftPrinting Photo Layouts From a Memory Card 181 Picture Package Photo Layout OptionsUp, 4-up, 8-up, or 20-up Upper ½ or Lower ½Jewel Index Printing Photo Greeting CardsCreating and Printing a Greeting Card Template Printing a Greeting Card from a TemplatePrint Photo Greeting Card Print Greeting Cards Transferring Photos from a Memory Card to Your Computer Transferring Photos on a Memory CardInserting a Memory Card Removing a Memory Card Printing from a Camera Selecting Print and Photo Adjustment Settings188 189 Print settings Available options Description Paper Size Print Settings Camera191 Photo Adjustments Camera Connecting and Printing from a Camera Printing from a Camera Wirelessly Connecting and Using a USB Flash Drive or External Device USB Device File SpecificationsLoading Paper Viewing and Printing Photos Printing Coloring Book Pages Printing Personalized ProjectsPrinting Personalized Note Paper 199 Printing Lined Paper, Graph Paper, and Music Sheets Printing Calendar Pages 202 Loading a CD/DVD CD/DVD Printing Features204 205 Removing a Printed CD/DVD Placing a CD/DVD on the Scanner Glass Copying onto a CD/DVD Printing Photos from a Memory Card Onto a CD/DVD Printing a Jewel Case Insert from a Memory Card 211 Starting Epson Print CD Windows Printing on CDs/DVDs from a ComputerStarting Epson Print CD OS Printing Your CD/DVD Design Windows Printing Your CD/DVD Design OS 216 Checking Cartridge Status on the LCD Screen Check Cartridge StatusChecking Cartridge Status with Windows 219 220 Checking Cartridge Status with OS Ink Cartridge Part Numbers Purchase Epson Ink CartridgesInk color Part number Standard-capacity High-capacity Removing and Installing Ink Cartridges224 225 226 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges OS Printing with Expended Color Cartridges WindowsSelect On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Checking the Nozzles Using the Product Control Panel Print Head MaintenancePrint Head Nozzle Check 232 Checking the Nozzles Using a Computer Utility Print head is clean Print head needs cleaning234 Print Head Cleaning Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility 238 Print Head Alignment Aligning the Print Head Using the Product Control Panel Aligning the Print Head Using a Computer Utility Select Print Head Alignment Cleaning the Paper Path Transporting Your Product Cleaning Your Product245 Print Head Cleaning Print Head Alignment Checking for Software Updates Solving ProblemsProduct Status Messages LCD screen message Condition/solutionRunning a Product Check 250 Resetting Control Panel Defaults Noise After Ink Installation Solving Setup ProblemsSoftware Installation Problems Control Panel Setup Problems Solving Network ProblemsProduct Cannot Connect to a Wireless Router or Access Point Parent topic Solving Network Problems Product Does Not Appear in OS X Printer Window Network Software Cannot Find Product on a NetworkCannot Print Over a Network Cannot Scan Over a Network Product Makes Noise When It Sits for a While Solving Copying ProblemsProduct Makes Noise, But Nothing Copies Paper Feeding Problems Solving Paper ProblemsPaper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Auto Duplexer 263 Paper Ejection Problems Nothing Prints Solving Problems Printing from a ComputerProduct Icon Does Not Appear in Windows Taskbar Printing is Slow Error After Cartridge ReplacementAlways Spool RAW Datatype Rendering Mode Print as Bitmap Solving Page Layout and Content ProblemsToo Many Copies Print Inverted ImageBlank Pages Print Border Appears on Borderless Prints Incorrect Margins on PrintoutIncorrect Image Size or Position Incorrect Characters PrintSlanted Printout Solving Print Quality ProblemsBlurry or Smeared Printout White or Dark Lines in Printout274 Grainy Printout Faint Printout or Printout Has GapsIncorrect Colors Scanning Software Does Not Operate Correctly Solving Scanning ProblemsCannot Start Epson Scan Image Consists of a Few Dots Only Solving Scanned Image Quality ProblemsStraight Lines in an Image Appear Crooked Line of Dots Appears in All Scanned ImagesImage is Distorted or Blurry Image Colors are Patchy at the Edges Auto Exposure Brightness Histogram AdjustmentImage is Too Dark Back of Original Image Appears in Scanned ImageScanned Image Colors Do Not Match Original Colors Scan Area is Not Adjustable in Thumbnail PreviewScanned Image Edges are Cropped Solving Memory Card ProblemsMemory Card Does Not Fit Into a Slot Cannot View or Print Photos from a Memory Card or DeviceUninstalling Product Software Windows When to Uninstall Your Product SoftwareCannot Transfer Photos To or From a Memory Card or Device Disconnect any interface cables Do one of the following Windows 8.x Select Epson Event Manager and click UninstallUninstalling Product Software OS Where to Get HelpClick Uninstall Internet Support Speak to a Support RepresentativePurchase Supplies and Accessories Windows System Requirements Technical SpecificationsOS X System Requirements Scanning SpecificationsPrintable Area Specifications Paper SpecificationsWeight Color depthSingle sheets borderless printing Single sheets normal printingEnvelopes Ink Cartridge SpecificationsColor Cartridge lifeTemperature Memory Card SpecificationsCompatible types/Maximum capacities Voltage requirements Dimension Specifications External USB Device SpecificationsHeight WidthEnvironmental Specifications Electrical SpecificationsInterface Specifications Safety and Approvals Specifications Network Interface Specifications297 General Product Safety Instructions 299 Parent topic Notices Ink Cartridge Safety InstructionsWireless Connection Safety Instructions LCD Screen Safety InstructionsFCC Compliance Statement For United States UsersTrademarks Software NoticeFor Canadian Users LibTIFF Software Acknowledgment Copyright NoticeCopyright Attribution Default Delay Times for Power Management for Epson Products