Appendix
FAQ,s
FAQ,s
If your problem is not listed below, please call our
Question: Why is the DVR not working after starting?
Answer:
•Check the power adaptor input
•Check the
•Check the power
•Check the main board of DVR is connected properly
Question: Why is the DVR rebooting automatically or stopping for several minutes after starting? Answer:
•Instability or low input voltage
•Bad track on hard drive or the hard drive is bad
•Insufficient power supply
•Instability of the
•High temperature, too much dust, bad DVR operating environment
•Check to make sure the main board connector is secure
•The hardware of DVR is defective
Question: Why is there no video output on single, multi or all channels?
Answer:
•Please check the adaptor of camera whether to see if it is
•Please check the cable for connecting video input/output in the back panel of DVR
•Please insert the video source directly into the display device and check if they are causing the problem.
•Check the brightness of the picture and bring it back to its original default setting
•No video input signal or too weak
•In Display Setup, Preview is set to OFF for a particular channel
•The DVR hardware is defective
Question: Why can’t the DVR record after startup and why is there an “H” showing on the screen? Answer:
•Make sure power adaptor is DC 12V
•Make sure hard drive is formatted
•Check the power and data connection cables of the hard drive
•The hard drive is defective
•The SATA port is not working
Question: What is the meaning of the letters “R”, “M”, “I”, “H” and “B” showing on the screen? Answer:
•“R”means the channel is recording
•“M” means motion detection on the channel
•“I” means alarm on the channel
•“H” means either the hard drive is not installed, it is bad or full or needs formatting
•“B” means Tamper Alarm has been activated
Question: Why is the DVR having a problem with
Answer:
•If PAL and NTSC are not correctly selected, the images will be in black and white and rolling
•DVR is not compatible with external monitor (if connected through VIdeo Out BNC Connection)
•The video transmission distance (cable run) is too long. You may need to upgrade to RG59 Coax BNC/DC Power cables for runs longer than 60 feet.
•The setting of DVR color settings need to be adjusted
Question: Why is there no audio sound when monitoring?
Answer:
•Check sound box or speaker functions. Also check possible short circuit.
•Audio source may be connected to the video channel. You can click to
•The hardware of DVR is defective
•Cameras are not audio capable or no powered microphone is connected.
Appendix
FAQ’s
Question: Why is there no audio when playing back?
Answer:
•Audio settings not correct: open
Question: Why is my system time not correct?
Answer:
•Wrong setting or user did not click “Edit” to confirm
•Circuit Board battery is not connected properly
•Circuit Board battery is dead. Please change.
Question: Why does the “Stop recording” by the right mouse button not work?
Answer:
•The “Stop recording” by the right mouse button is only suitable for Manual recording.
Question: Why does the “Stop recording” function (Main Menu with right mouse button) not work? Answer:
•The “Stop recording” by the right mouse button is for Manual Recording only. It can not stop recording when it is on a set schedule or on motion recording. If you want to stop a scheduled recording, please make changes in the RECORD menu.
Question: Why is motion detection not working?
Answer:
•The setting of motion detection area is not correct
•Sensitivity is too low
Question: Why do I have a USB device error?
Answer:
•The data exceeds the capacity of backup device
•The backup device is incompatible
•The backup device is damaged
Question: Why does the Remote Control not work?
Answer:
•The remote control is not for this DVR
•The distance of remote control is too far or the angle is too great
•Remote control batteries are dead or low
•Remote control is damaged or the receiver port on the front panel of DVR is damaged or blocked
Question: Why can’t I log in over the Internet?
Answer:
•Please check the network to see if it is connected. Check if LINK or 100M LED is displayed normally on the panel; use ping xxx.xxx.xxx.xxx (DVR IP) to check if the Internet is linked properly.
•Make sure you are running Windows 7, Vista or XP operating system and Internet Explorer 6.0 - 8.0
•ActiveX control has been blocked. Please manually install ActiveX control again.
•Please install DX8.1 and upgrade your video card driver
Question: Why is there is no picture or picture is not clear when I preview the recording or playback the recording via Internet Explorer?
Answer:
•Please choose “WAN” in “web environment”
•Try opening and closing windows again by right clicking the mouse button
Question: Why am I receiving a message indicating “other members are setting......” when accessing my DVR settings
through Internet Explorer Answer:
•Someone else is setting the DVR or the Main Menu is open on the DVR. Close the DVR configuration interface or exit the DVR.
Question: Why do I get a message stating “Not Enough Resources” when I have not exceeded the 480 frame rate total for NTSC recording?
Answer:
•Although the chipset is the standard NTSC 480, part of the resources are used for other internal functions and cannot be al- located to recording resources. A frame rate of 420 fps is the maximum that can be allocated.
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