■Error DescriptionsProblem at the time of PC connection.

Items to check

Findings

 

 

OS (Windows) type

(example) Windows 98

 

 

Displayed error message

(example) SF0 Sensor dirty

 

 

Interface

(example) SCSI interface

 

 

Interface controller

(example) Adaptec SCSI Card 29160

 

 

Document feed trouble

Items to check

Findings

 

 

Document type

(example) Copier paper

 

 

Main purpose of use

(example) Filing company documents

 

 

Last cleaning date

(example) December 2003

 

 

Last consumable replacement date

(example) November 15, 2003

 

 

Operator panel status at trouble

(example) Paper Jam2

 

 

Imaging quality trouble

Items to check

Findings

 

 

Type and version of scanner driver

(example) FUJITSU TWAIN 9.9

 

 

Interface controller

(example) Adaptec SCSI Card 29160

 

 

OS (Windows) type

(example) Windows 2000 Professional

 

 

Application software

(example) Acrobat

 

 

Others

Items to check

Information

 

 

Can you send both the original document (or scanned grayscale image file) and printed scanned data (or the file) via Fax (or by e-mail)?

5

PROBLEMS COMMON SOLVING

5.3 Before Contacting a Service Provider 5-31