Problem Checklist, General | Fujitsu M3093DE/DG guide

Problem Checklist

Before contacting the manufacture’s authorized service center, please fill in the following items.

General

Model														(Example) M3093DE
Part number														(Example) CA02939-4202
Serial number														(Example) 900002
Manufactured data														(Example) 1996-07
Version														The version is printed on the version label
Version														The version is printed on the version label
														located at the left of the rear of the equipment.
	A	0	1	2		3	4	5	6	7	8	9		located at the left of the rear of the equipment.
	A	0	1	2		3	4	5	6	7	8	9		The version is checked with the double line.
	B	0	1	2		3	4	5	6	7	8	9		The version is checked with the double line.
	B	0	1	2		3	4	5	6	7	8	9		This example is for A2 version.
	C	0	1	2		3	4	5	6	7	8	9		This example is for A2 version.
	C	0	1	2		3	4	5	6	7	8	9

Date of purchase

Symptoms

Persistent problem?

Serviced before (when and how)?

Error status at test mode. (See p5-18)

Transport error

Type of document.

What is your daily usage?

Date of last cleaning.

Date of the consumable replacement.

Image error

Interface controller model

Software/application name

Can you send the original and output of sheet by facsimile or by mail?

TROUBLESHOOTING

5-19

Image 64

Fujitsu M3093DE/DG manual Problem Checklist, General

Contents

M3093DE/DG Image Scanner Page Page Fujitsu Australia Limited Important Note to Users Preface Conventions Page Contents Page Description Operating Instruction Page Description Units No. Function Guide a AssembliesRetaining Thumb screw Spring Consumables Bearing Power Read Check IndicatorsPower Page Operating Instruction Loading Document on the ADF Lift up the ADF lever to open Set the paper select lever as Follows Close the ADFPull up the ADF paper chute until It clicks Document on the ADF paper Fan the sheets before settingChute Angle the document edges as follows Documents Guide lever Both sides Loading Document on the Flatbed Loading Document Larger than the Document Board Reading a Page from a Thick Book Page Cleaning Cleaning Supplies and Cleaning Area Supplies Cleaning area Flatbed Cleaning the ADF Lift up the ADF lever to open the ADF Remove dirt and dust as follows Pick roller Sheet guide white part Wipe the sheet guide Cleaner F2 Surface with clean and dryMoisten a cotton swab with Wipe the Plastic roller Cleaning the Flatbed Apply Cleaner F1 to a clean clothWipe the document holding pad Allow to dry Replacement of Parts Pad ASY or Pad Slide the paper selectLever to N Slide the pad ASY to the left Until it clicks in the reverse Attach the pad ASY to the ADFSequence of step Pick Roller Lift up the ADF lever to open Remove the two thumb screws Slide the pick roller to the retaining Spring side until the axisOpposite side is disengaged Lift and remove it Attach the retaining spring to a New roller Sequence of and align Attach the Guide a in the reverseScrew hole Tighten the thumb screws Close the ADF unit Page Troubleshooting Paper JAM Remove the documents fromADF paper chute Close the ADF until the ADF lever Connect the power cable correctly Press the power switch Contact manufacturer’s authorized service centerInitial Checks Are the documents loaded on the ADF Is the baud rate System 4800 bps? Default is 4800 bps Is halftone or dithering processing selected? Select a Line Art mode from Select the Photo mode White level following offClean the dirty parts Host computer Is the surface of the ADF Check Clean the pick roller Clean or replace the Pad ASYFlatten the curl or use Flatbed to read the document Do not mix different width documents Symptom8 Paper double feed occurs frequently Is the height of document less than 0.16 4mm? Flatten the curl or use the flatbed to read the document Install it correctly See p4-2Set the select lever to T. See p2-3 Clean the pick roller. See p3-4, p3-6 Replace the pick roller. See p4-4 YES Test Mode for Maintenance LED status on error Problem Checklist General