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Fujitsu M3093DE/DG manual Problem Checklist, General, Transport error, Image error

Models: M3093DE/DG

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Problem Checklist

Before contacting the manufacture’s authorized service center, please fill in the following items.

General

Model												(Example) M3093DE
Part number												(Example) CA02939-4202
Serial number												(Example) 900002
Manufactured data												(Example) 1996-07
Version												The version is printed on the version label
Version												The version is printed on the version label
												located at the left of the rear of the equipment.
	A	0	1	2	3	4	5	6	7	8	9	located at the left of the rear of the equipment.
	A	0	1	2	3	4	5	6	7	8	9	The version is checked with the double line.
	B	0	1	2	3	4	5	6	7	8	9	The version is checked with the double line.
	B	0	1	2	3	4	5	6	7	8	9	This example is for A2 version.
	C	0	1	2	3	4	5	6	7	8	9	This example is for A2 version.
	C	0	1	2	3	4	5	6	7	8	9

Date of purchase

Symptoms

Persistent problem?

Serviced before (when and how)?

Error status at test mode. (See p5-18)

Transport error

Type of document.

What is your daily usage?

Date of last cleaning.

Date of the consumable replacement.

Image error

Interface controller model

Software/application name

Can you send the original and output of sheet by facsimile or by mail?

TROUBLESHOOTING

5-19

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Fujitsu M3093DE/DG manual Problem Checklist, General, Transport error, Image error

Contents

M3093DE/DG Image Scanner Cleaning and MaintenanceC150-E071-01EN Page Revised contents Specification No. C150-E071-01ENThe contents of this manual may be revised without prior notice EditionFUJITSU COMPUTER PRODUCTS OF IMPORTANT NOTE TO USERS Preface Refer to Operator’s Guide for basic information about the M3093DE/DGConventions Page CONTENTS CHAPTERCHAPTER CHAPTERPage CHAPTER 4 REPLACEMENT OF PARTS CHAPTER 5 TROUBLESHOOTING CHAPTER 3 CLEANINGCLEANING REPLACEMENTPage Units Assemblies Indicators DESCRIPTIONCHAPTER DESCRIPTIONUnits No. Function Assemblies Indicators LED functionsPower Read Check PowerPage OPERATING INSTRUCTION Loading Document on the ADF Loading Document on the FlatbedReading a Page from a Thick Book Loading Document Larger than the Document BoardLoading Document on the ADF Lift up the ADF lever to open the 1 ADFSet the paper select lever as 2 follows Close the ADFPull up the ADF paper chute until it clicksFan the sheets before setting the document on the ADF paperchute Document6 Angle the document edges as follows Set the guides so that there is a Loading Document on the Flatbed Issue the read command1 Open the document cover Place the document faceLoading Document Larger than the Document Board Reading a Page from a Thick Book Issue the read command from the1 Open the document cover Place the book face-down on thePage CLEANING Cleaning Supplies and Cleaning Area Cleaning the ADFCleaning the Flatbed CLEANINGCleaning Supplies and Cleaning Area SuppliesSupplies Type NoCleaning area Cleaning paperwith Cleaner F1 with Cleaner F1Cleaning the ADF Cleaning the ADF with cleaning paperCleaning the ADF with Dry cloth with Cleaner F1 If the glass is dirty, the image may include vertical stripesPick roller Wipe the roller Feed rollers and Plastic rollersWipe the rollers. Be careful not to damage the surface of the rollers Pick rollerCLEANING Sheet guide white part Wipe the sheet guideClose the ADF to lock the ADF lever O T ECleaning the Plastic rollers with Cleaner F2 Cleaner F2surface with clean and dry Lift up the ADF lever to openCleaning the Flatbed Cleaning the Flatbed with Dry cloth with Cleaner F1Apply Cleaner F1 to a clean cloth Window or glass cleaner can be used instead of cleaner F1REPLACEMENT OF PARTS Pad ASY or Pad Pick RollerREPLACEMENT CHAPTERPad ASY or Pad Lift up the ADF lever to openthe ADF Slide the paper select4 you can replace the Pad according to the following procedure If the Pad is attached to the scannerAttach the pad ASY to the ADF until it clicks in the reversePick Roller Use a Phillips screwdriver when they are tightLift up the ADF lever to open the 1 ADF Remove the two thumb screwsLift up the Guide A with both of Attach the retaining spring to a REPLACEMENT OF PARTS Attach the Guide A in the reversesequence of step 3 and align the screw holePage TROUBLESHOOTING Paper JAM Initial Checks Test Mode for Maintenance Problem ChecklistTROUBLESHOOTING CHAPTERPaper JAM Remove the documents fromthe ADF paper chute Lift the ADF lever to open the ADF Remove the jammed documentInitial Checks Contact manufacturer’s authorized service centerConnect the power cable correctly Press the power switch TROUBLESHOOTINGNO NO Place the carrier fixing bracket correctly See Operator’s GuideInsert the first few pages into the slot YES NORefer to Symptom See p5-9 Contact manufacturer’s authorized service centerConnect the terminator or set the SCSI ID correctly Symptom3 Pictures and photographs are not read correctly NO NO NOSelect a “Line Art” mode from Select the “Photo” modeClean the dirty parts Contact manufacturer’s authorized service centermissing TROUBLESHOOTING Place the carrier fixing bracket correctly. See Operator’s GuideClean the pick roller Clean or replace the Pad ASYContact manufacturer’s authorized service center Flatten the curl or use theRemove paper clips and staples. Flatten the staple holes Flatten the curl or use the flatbed to read the document Contact manufacturer’s authorized service center Clean the pad. See p3-4,p3-5 Replace the pad. See p4-2TROUBLESHOOTING YES YESSymptom9 Miss pick occurs frequently YES YESContact manufacturer’s authorized service center Clean the pick roller. See p3-4, p3-6TROUBLESHOOTING Replace the pick roller. See p4-4Contact manufacturer’s authorized service center Clean the ADF See p3-4 or remove the foreign particlesYES YES Flatten the curl or use the flatbed to read the documentTest Mode for Maintenance Ending the test in flatbed mode Ending the test in ADF modeLED status on error Activating the continuous operation testProblem Checklist Transport errorImage error General