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Fujitsu S6510 manual Troubleshooting, Identifying the Problem

Models: S6510

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Chapter 4

Troubleshooting Your LifeBook

Troubleshooting

There may be occasions when you encounter simple setup or operating problems that you can solve on the spot, or problems with peripheral devices that can be solved by replacing the device. The information in this section helps you isolate and resolve some of these straightforward issues and identify failures that require service.

Identifying the Problem

If you encounter a problem, go through the following procedure before pursuing complex troubleshooting:

1Turn off your LifeBook notebook.

2Make sure the AC adapter is plugged into your notebook and to an active AC power source.

3Make sure that any card installed in the PC Card slot is seated properly. You can also remove the card from the slot, thus eliminating it as a possible cause of failure.

4Make sure that any devices connected to the external connectors are plugged in properly. You can also disconnect such devices, thus eliminating them as possible causes of failure.

5Turn on your notebook. Make sure it has been off at least 10 seconds before you turn it back on.

6Go through the boot sequence.

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Fujitsu S6510 manual Troubleshooting, Identifying the Problem

Contents

User’s Guide Copyright and Trademark Information Declaration of Conformity Important Safety Instructions For Authorized Repair Technicians OnlyRecycling your battery System DisposalContents Getting Started with Your LifeBook LifeBook Security/Application PanelUser-Installable Features Starting Your LifeBook NotebookTroubleshooting Your LifeBook Memory Upgrade ModuleCare and Maintenance System SpecificationsGlossary/Regulatory Appendix a Wlan User’s GuideAppendix B Fingerprint Sensor Device IndexAbout This Guide Conventions Used in the GuideService and Support Fujitsu Contact InformationLimited Warranty Fujitsu Shopping OnlineGetting to Know Your LifeBook OverviewLocating the Controls and Connectors LifeBook notebook with display openTop Components Video Out Jack Wireless LAN/Bluetooth On/Off SwitchDisplay Panel Latch Button Microphone JackLeft-Side Panel Components Gigabit LAN RJ-45 JackPC Card Eject Button DC Power JackPC Card Slot Infrared PortUSB 2.0 Ports Right-Side Panel ComponentsAnti-theft Lock Slot Modem RJ-11 Telephone Jack Optical Drive Release ButtonFlexible Bay Back Panel Components LifeBook notebook back panelLithium ion Battery Bay Bottom ComponentsFlexible Bay Device Lock Battery Release LatchesMemory Upgrade Compartment Dust FilterStatus Indicator Panel Power IndicatorBattery Level Indicators AC Adapter IndicatorBattery Charge Indicators Hard Drive/Optical Drive Access Indicator NumLk IndicatorCapsLock Indicator ScrLk IndicatorUsing the Keyboard KeyboardCursor Keys Numeric KeypadWindows Keys Function Keys Touchpad Pointing Device Touchpad pointing deviceClicking Clicking with buttonDouble-Clicking Double-clicking with buttonDragging Dragging with buttonTouchpad Control Adjustment ScrollingVolume Control Controlling the VolumeFlexible Bay Devices Flexible BayRemoving and Installing Modular Devices Cold-swappingHot-swapping LifeBook Security/Application Panel LifeBook Security/Application PanelNumbered Buttons Setting up Your LifeBook Security PanelPasswords Enter ButtonSetting Passwords Setting Supervisor PasswordFrom Off State Setting User PasswordOperating Your LifeBook Security/Application Panel Low Battery Operations PrecautionsIncorrect Password Entry From Suspend StateUser Uninstalling the Security Panel ApplicationUninstalling the Security Panel Application Reinstalling the Security/Application Panel SupervisorConfiguring your LifeBook Application Panel Launching Applications with the Security/Application PanelDeactivating and Activating the LifeBook Application Panel Power Sources Getting Started with Your LifeBookConnecting the Optional Auto/Airline Adapter Connecting the Power AdaptersConnecting the AC Adapter Display Panel Opening the Display PanelAdjusting Display Panel Brightness Closing the Display PanelPower On Starting Your LifeBook NotebookBoot Sequence Hard Disk Drive PasswordsUsing the TrustedCore Menu Bios Setup UtilityEntering the Bios Setup Utility Starting Windows Vista the first time Booting the SystemBios Guide Registering Windows Vista with Microsoft Starting Windows XP the First Time Registering Windows XP with MicrosoftWindows Vista Systems Installing Click MeRegistering Your LifeBook notebook with Fujitsu Windows XP SystemsFujitsu Driver Update Utility Power Management Power/Suspend/Resume ButtonStandby Sleep Mode Enable or Disable the Hibernation Feature Hibernation Save-to-Disk FeatureWindows Power Management Powering Off Restarting the SystemWindows Vista User-Installable Features Lithium ion BatteryRecharging the Batteries Low Battery State Shorted BatteriesHot-swapping Batteries Replacing the BatteryCold-swapping Batteries Removing a Battery Optical Drive Optical DriveMedia Player Software Loading Media on Your DriveOptical Drive Removing Media Loading/Ejecting MediaStarting a DVD Movie Using the Media Player SoftwareEmergency Optical Drive Tray Release Opening the Media Player Control Panel Using Media Player on Battery PowerUsing the Media Player Control Panel Exiting the Media PlayerTo Watch a Movie on Battery Power Memory Stick/Secure Digital/xD Cards Memory Stick, SD Card, xD CardInstalling Memory Stick/SDxD Cards Removing a Memory Stick/SD/xD CardUsing PC Cards Installing/Removing PC CardsInstalling PC Cards Removing PC Cards To remove a PC Card, follow these stepsMemory Upgrade Module Installing Memory Upgrade ModulesOpening the Memory Compartment Removing a Memory Upgrade Module Checking the Memory CapacityMemory Upgrade Module Device Ports Modem RJ-11 Telephone JackInfrared Port Connecting a Ieee 1394 device Ieee 1394 PortInternal LAN RJ-45 Jack Universal Serial Bus PortsConnecting a USB Device Headphone/Line-Out JackMicrophone/Line-In Jack External Video PortVideo Out Jack Mini S-Video Cable AdapterTroubleshooting Identifying the ProblemTroubleshooting Using the Troubleshooting Table Specific ProblemsTroubleshooting Table Problem Possible Cause Possible Solutions Audio Problems Problem Possible Cause Possible Solutions Memory Problems PC Card Problems Sources on Pend/Resume button. See Power Sources on Shutdown and Startup Problems Video Problems Problem Possible Cause Possible Solutions Miscellaneous Problems Nnnn Memory Cache Passed Power On Self Test MessagesFloppy Disk drive a error or Floppy Disk drive B error Extended Memory Failed at address lineIncorrect Drive B type run Setup Failure Fixed Disk n where x=1-4Incorrect Drive a type run Setup Keyboard controller errorOperating system not found Monitor type does not match Cmos Run SetupStuck Key Parity Check 1 nnnnReal time clock error Press F1 to resume, F2 to SetupPrevious boot incomplete Default configuration used System battery is dead Replace and run SetupVideo Bios shadowed System Cmos checksum bad Default Configuration UsedSystem timer error System RAM Failed at offset nnnnEmergency Media Player Drive Tray Release Modem Result CodesRestoring Your Pre-installed Software Re-installing Individual Drivers and ApplicationsRestoring the Operating System for Windows XP Systems Boot Priority Change Restoring the Operating System for Windows Vista SystemsRunning Recovery and Utility from hard disk Methods for accessing the utilitiesDetermining whether Recovery and Utility is pre-loaded Running Recovery and Utility from the disc Recovery and Utility tabsRestoring Your Pre-installed Software Automatically Downloading Driver Updates Care and Maintenance Caring for your LifeBook NotebookCaring for your LifeBook Notebook Cleaning your LifeBook notebook Cleaning guidelines using recommended off-the-shelf cleanersCleaning the dust filter Disinfecting LifeBook computersRemoving/installing the dust filter Storing your LifeBook notebookTraveling with your LifeBook notebook Outlet Type LocationCaring for your Batteries Increasing Battery LifeBatteries Caring for your Optical Drive Media CareCaring for your Media DVD/CD/CD-R PC Cards Caring for your CardsSpecifications Configuration LabelMemory MicroprocessorChipset VideoHard Drive AudioVideo RAM Media PlayerFeatures On the Optional Port Replicator Device PortsOn the LifeBook notebook Keyboard External Keyboard and/or Mouse SupportEnvironmental Requirements PowerDimensions and Weight Popular Accessories Pre-Installed Software AltitudeManuals Learning About Your SoftwareTutorials Adobe Acrobat Reader Norton Internet SecurityRoxio Easy Media Creator CyberLink PowerDVDFujitsu Driver Update Utility OmniPass Fingerprint applicationEverNote Operating System OptionsActive-Matrix Display Access pointAd Hoc Mode Bit BootAuto/Airline Adapter BpsCardBus BusByte ChannelDefault Value CommandConfiguration COM PortDiskette DiskDisk Drive Driver Encryption Key Network KeyIEEE802.11a Floppy DiskPort IEEE802.11bInfrastructure IEEE802.11gInfrared IP AddressLPT Port Lithium ion BatteryIrDA Memory MAC AddressMegahertz MHzNetwork key Network name Ssid Service Set IdentifierOpen system authentication Operating SystemPitch keyboard PartitionPeripheral Device PixelProtocol ResetProgram RAM ModuleSerial Port Shared key authenticationStatus Indicator StandbyVideo Stereo audioSubnet mask System ClockWi-Fi Compatible Regulatory Information FCC NoticesRegulatory Information DOC Industry Canada Notices Avis Aux Utilisateurs Du Réseau Téléphonique Canadien Regulatory Information Regulatory Notes and Statements Wireless LAN, Health and Authorization for useFCC Regulatory Information Regulatory Information/DisclaimersFCC Radio Frequency Exposure statement Federal Communications Commission statementFCC Interference Statement Export restrictions Canadian NoticeCharacteristics of the Wlan Device Before Using the Optional Wireless LANWireless LAN Device Covered by this Document Wireless LAN Modes Using this Device Access Point Infrastructure Mode Access Point Infrastructure Mode NetworkDeactivating/Disconnecting the Wlan Device How to Handle This DeviceActivating the Wlan Device Deactivation Using Wireless On/Off SwitchDisconnection Using the Icon in the Taskbar Connecting to a Network Configuring the Wireless LANConfiguring the Wlan Using Windows Vista Connection to the network Configuring the Wlan Using Windows XPProcedure Troubleshooting the Wlan TroubleshootingProblem Possible Cause Possible Solution Wlan Specifications SpecificationsWlan Specifications Where to Find Information About Bluetooth Using the Bluetooth DeviceWhat is Bluetooth Warranty FCC Radiation Exposure StatementAppendix B Fingerprint Sensor Device Introducing the Optional Fingerprint Sensor DeviceInstalling OmniPass Getting StartedInstalling the OmniPass Application System RequirementsUninstalling OmniPass Verifying Information about OmniPassMaster Password Concept User EnrollmentBasic Enrollment Enrolling a Fingerprint OmniPass Authentication Toolbar Using OmniPassPassword Replacement Associating a Friendly Name Remembering a PasswordAdditional Settings for Remembering a Site With Master Password Logging in to a Remembered SitePassword Management Logging into Windows with a Fingerprint DeviceOmniPass User Identities Identities and Password Management Choosing User Identity during LoginSwitch User Identity Exporting an OmniPass User Profile Configuring OmniPassExporting and Importing Users Importing an OmniPass User Profile Things to Know Regarding Import/ExportOmniPass Control Center User ManagementUser Settings System SettingsCannot add a User with a Blank Password to OmniPas Cannot add Windows users to OmniPassIntroducing the Optional Fingerprint Sensor Device Index FDU 59, 118 197 198