Troubleshooting, 263 | Gateway 450 specs

Troubleshooting 17

This chapter provides some solutions to common notebook problems. Read this chapter to learn how to:

■Troubleshoot typical hardware and software problems

■Get telephone support

■Use automated troubleshooting systems

■Get tutoring and training

If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 39 for more information about how to get help.

www.gateway.com

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Gateway 450 manual Troubleshooting, 263

Contents

Usersguide Page Contents Using the Internet Using MultimediaWindows Basics Managing Power IiiSending and Receiving Faxes Travel Tips Customizing Your ComputerNetworking Your Computer Maintaining Your Computer 199 Troubleshooting Using the Gateway 450 Port ReplicatorRestoring Software Upgrading Your Notebook Vii Safety, Regulatory, and Legal Information Index Viii Checking Out 1 Your Gateway Front Checking Out Your GatewayComponent Icon Description Left side Left side Component Icon Description Right side Right side Component Back Back Bottom Bottom Keyboard area Keyboard area Identifying your model Gateway model numberGateway serial number Internal wireless label Microsoft Certificate of AuthenticityIdentifying your model Finding your specifications Finding your specifications Accessories Printers Accessories Checking Out Your Gateway Getting Started Connecting the AC adapter To connect the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems Waking up your notebook Starting your notebookTo start your notebook Starting your notebook Turning off your notebook To turn off your notebook in Windows XPTo turn off your notebook in Windows Restarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook Indicator Icon Description Status indicators Using the keyboard Using the keyboard Key type Icon Description Key types Press and hold F N while Pressing this system key System key combinations Decrease the brightness of the display Multi-function buttons Multi-function buttonsButton Icon Press to Using the EZ Pad touchpad Using the EZ Pad touchpad Using the touchpad Getting Started Connecting the modem Connecting the modemTo connect the modem To connect to a wired Ethernet network Connecting to a wired Ethernet network Installing a printer, scanner, or other peripheral device Installing a printer, scanner, or other peripheral deviceBroadband Internet connections Getting Started Getting Help HelpSpot To start HelpSpotGetting Help HelpSpot Searching for a topic To play a HelpSpot video HelpSpot videos Online help Gateway Web site Gateway Web site Support Home tab Using eSupport Windows Basics Windows Basics About the Windows environment Using the Start menu Using the desktopUsing the desktop To use the Start menu Click a file or program to open it To add icons to the desktop Adding icons to the desktop Identifying window items Window item Description Identifying window items Working with files and folders Viewing drivesTo view the drives on your computer Creating folders To see the files and folders on a driveWorking with files and folders To create a folder To copy a file or folder to another folder Copying and moving files and folders To move a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders Browsing for files and folders To empty the Recycle BinTo browse for a file Working with files and folders Searching for files Using the Windows Search utility To find files and folders using the Search utilitySearching for files Using advanced search options Creating a new document Working with documentsTo create a new document Working with documents To save a document Saving a document To open a document Opening a document To print a document Printing a document Shortcuts ShortcutsDo this Windows Basics Using the Internet Learning about the Internet Using the Internet Setting up an Internet account To set up an Internet account with America OnlineSetting up an Internet account Accessing your Internet account To connect to your America Online Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Using the World Wide Web To connect to a Web site Connecting to a Web site To download files or programs from a Web site Downloading files Using e-mail To send e-mail using America OnlineSending e-mail To check your e-mail using America Online Using e-mailChecking your e-mail Using the Internet Using Multimedia Using the diskette drive Using MultimediaTo use a diskette Using the diskette drive Using the CD or DVD drive Identifying drive typesCD drive CD-RW drive DVD drive Using the CD or DVD drive Inserting a CD or DVDTo insert a CD or DVD Adjusting the volume Adjusting the volume in Windows XPTo adjust the overall volume level using hardware controls Adjusting the volume To adjust the overall volume level from Windows To adjust specific volume levels Adjusting the volume in Windows To adjust overall volume level using hardware controlsTo adjust overall volume level from Windows To adjust specific volume levels Listening to CDs in Windows XP Listening to CDsTo play a CD Listening to CDs When the media player opens, click play Listening to CDs in Windows To make an audio recording Recording and playing audio Recording and playing audio To play an audio recording in Sound Recorder Playing audio and video files with the Windows Media Player To play a file using the Windows Media Player Playing audio and video files with the Windows Media Player Using MusicMatch Playing CDsTo play a music CD in Windows XP Using MusicMatch Creating MP3 music files To play a music CD in Windows100 101 To create rip MP3 files 102 Editing track information To edit track information103 104 Building a music library Changing the music library display settings To change the music library display settings105 Listening to Internet radio To listen to an Internet radio station106 Using advanced features Using a recordable driveUsing a recordable drive Creating data CDs 108 To create a data CD 109 110 111 Creating music CDs 112 To create music CDs 113 114 115 Copying CDs 116 To copy a CD 117 Playing a DVD To play a DVD118 Playing a DVD 119 Viewing the display on a television To view your notebook display on a television120 Viewing the display on a television 121 122 To use Pinnacle Expression Capturing video123 Capturing video 124 125 Sending and 7 Receiving Faxes Installing Fax in Windows XP Installing and configuring FaxTo install Fax 126 To configure Microsoft Fax Configuring Fax in Windows XPInstalling and configuring Fax 127 128 129 Configuring Fax in Windows 130 To send a simple fax Sending a simple fax131 Sending a simple fax Setting up your cover page template To set up your fax cover page template132 To fax a document directly from most programs Faxing from programs133 Faxing from programs Receiving and viewing a fax Faxing a scanned documentTo fax a document that you have scanned To receive and view a fax in Windows XP To cancel a fax that has not been sent in Windows XP Canceling a faxTo cancel a fax that has not been sent in Windows Canceling a fax Automatically retry sending a fax in Windows XP To automatically retry sending a fax136 To automatically cancel a failed fax Automatically cancelling a fax in Windows XPAutomatically cancelling a fax in Windows XP 137 138 139 Managing Power Monitoring the battery charge Managing Power140 Recharging the battery Recharging the battery141 Recalibrating the battery To recalibrate the battery142 Changing batteries 143 144 Installing a secondary battery To install a secondary battery145 146 147 148 Conserving battery power Extending battery lifeUsing alternate power sources Extending battery life Changing power modes 150If your computer You want to Then Changing the power scheme Changing power settingsTo change the power scheme Changing power settings 152 Changing alarm options To change the alarm options153 Changing advanced settings To change advanced power management settings154 Activating and using Hibernate mode To activate Hibernate mode155 156 To use Hibernate mode Changing SpeedStep settings To change SpeedStep settings in Windows XP157 158 To change SpeedStep settings in Windows 159 160 161 Travel Tips Modem Radio frequency wireless connections162 Travel Tips Security Files163 Files Power To create a startup password164 Additional tips 165Additional tips 166 167 Customizing 10 Your Computer Adjusting the color depth Adjusting the screen and desktop settingsTo change the color depth 168 169 Adjusting the screen and desktop settings Adjusting the screen resolution To adjust the screen resolution170 Changing the colors on your Windows desktop To change desktop colors in Windows XP171 172 173 To change desktop colors in Windows Changing the desktop background To change the desktop background in Windows XP174 175 To change the desktop background in Windows Click the Background tab 176 Selecting a screen saver To select a screen saver177 178 To change your touchpad settings Changing the touchpad settingsChanging the touchpad settings 179 180 181 Programming the multi-function buttons To program the multi-function buttons182 To add, delete, or modify user accounts in Windows XP Adding and modifying user accounts183 Adding and modifying user accounts 184 To switch user accounts in Windows XP 185 Networking Your Computer Sharing a single Internet connection Benefits of networkingSharing drives 186 Streaming audio and video files Sharing peripheral devicesPlaying multi-player games 187 Wireless Ethernet Ieee 802.11a or Ieee 802.11b network Wired Ethernet networkSelecting a network connection 188 Using a wired Ethernet network Using a wired Ethernet networkEthernet, Fast Ethernet, or Gigabit Ethernet 189 190 Example wired Ethernet network 191 Equipment you need for a wired Ethernet network 192 Using a wireless Ethernet network Example access point wireless Ethernet network Using a wireless Ethernet network193 194 195 Example peer-to-peer wireless Ethernet network 196 For more information To turn wireless Ethernet on or off in Windows XP Using your notebook on a networkUsing your notebook on a network 197 198 199 Moving from Your 12 Old Computer To open the Files and Settings Transfer Wizard Using the Windows XP Files and Settings Transfer Wizard200 Moving from Your Old Computer Finding your files Transferring filesTo find files in the My Documents folder 201 To find files using Find or Search 202File type File usually ends Setting up your ISP Transferring Internet settingsTransferring Internet settings To use the Internet Connection Wizard Installing a USB printer or scanner Installing your old printer or scannerTransferring your e-mail and address book Transferring your Internet shortcuts To install your old printer Installing a parallel port printerInstalling your old printer or scanner 205 206 Installing your old programs 207 Maintaining 13 Your Computer Caring for your computer Maintenance task Immediately208 Maintaining Your Computer Maintenance task Immediately Monthly When needed 209Caring for your computer Creating an emergency startup diskette To create an emergency startup diskette in Windows XP210 Creating an emergency startup diskette 211 212 Protecting your computer from viruses To scan for viruses 213Protecting your computer from viruses To update Norton AntiVirus To remove a virus214 Checking hard drive space Managing hard drive spaceTo check hard drive space 215 Using Disk Cleanup To use the Windows Disk Cleanup program216 Checking the hard drive for errors To check the hard drive for errors217 218 Defragmenting the hard drive To run Disk Defragmenter219 220 221 Backing up files Using the Scheduled Task Wizard To start the Scheduled Task Wizard222 223 Cleaning your computer Cleaning the exterior224 Cleaning the computer screen Cleaning the keyboardCleaning the mouse Cleaning your computer 226 To clean your trackball mouse 227 Restoring Software Using the Restoration CDs 228Restoring Software To reinstall device drivers Reinstalling device driversReinstalling device drivers 229 230 Updating device drivers To update device drivers231 Updating device drivers 232 To reinstall programs from the red Gateway CD Reinstalling programsReinstalling programs 233 234 235 236 Reinstalling Windows 237 Reinstalling Windows 238 239 Upgrading Your To insert a PC Card Adding and removing a PC Card240 Upgrading Your Notebook To remove a PC Card 241Adding and removing a PC Card Changing drives To change bay modules242 Changing drives 243 244 245 246 Preventing static electricity discharge Preventing static electricity discharge 247 Adding or replacing memory To add or replace memory modules248 Adding or replacing memory 249 250 251 Replacing the main hard drive kit To replace the main hard drive kit252 Replacing the main hard drive kit 253 254 255 Using Gateway 450 Port Replicator 256 Using the Gateway 450 Port Replicator 257 258 Connecting to the port replicator Connecting to the port replicatorAttaching to the port replicator To attach your notebook to the port replicator Disconnecting from the port replicator To separate your notebook from the port replicator260 261 Securing your port replicator To secure your notebook and port replicator262 263 Troubleshooting Safety guidelines Troubleshooting264 Software support tools First steps265 First steps CD or DVD drives TroubleshootingYour notebook does not recognize a disc or the drive An audio CD does not produce sound 267 DVD movie will not play Device installation Cleaning CDs or DVDsTo check IRQ usage in Windows XP 268 To check IRQ usage in Windows Diskette driveTo free IRQ resources for the new device 269 270 Display To restore deleted files File management271 You see a Data error message You see an Insufficient disk space error messageHard drive 272 Secondary hard drive is not recognized InternetYou cannot connect to the Internet 273 Keyboard Connecting to a Web site takes too longBuilt-in keyboard does not work External keyboard does not work Memory Modem275 To check the dialing properties in Windows XP To check the dialing properties in Windows276 277 Your 56K modem does not connect at 56K To access the gateway.your.way dial-up server Modem is not recognized by your notebook278 To run modem diagnostics in Windows XP To run modem diagnostics in Windows279 To turn down the modem volume in Windows To turn down the modem volume in Windows XPMouse 280 Passwords Networks281 Your notebook is not working on AC power PowerYour notebook is not working on battery power PC Cards To set a default printer in Windows To set a default printer in Windows XPPrinter 283 284 You see a Printer queue is full error message Sound Touchpad285 External monitor is not working VideoTV out is not working 286 Before calling Gateway Technical Support Telephone support287 Telephone support Resource Service description How to reach Service description How to reachTelephone numbers 288 Self-help Tutoring and trainingTutoring 289 Resource Service description For more information Training290 Important safety information Setting up your system291 Replacement parts and accessories Appendix a Safety, Regulatory, and Legal Information292 Care during use Wireless Guidance Regulatory compliance statements293 294 United States of America 295Unintentional emitter per FCC Part FCC declaration of conformity 296 297 298 CanadaIndustry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003 299 300 MexicoIntentional emitter Unintentional emitter 301 Laser safety statement 302 Macrovision statementAll Rights Reserved Trademark Acknowledgments 303 Index 304 186 305 USB 3, 37 306 307 Wireless 192, 193, 194 308 309 Fn 28 310 Jack 6, 35 311 312 Battery 25, 140, 141, 142, 143 313 162 314 315 132 316 213 317 MAN SYS US 450 SX4 USR GDE R1 9/02