Gateway 450 manual First steps, Software support tools, 265

First steps

First steps

If you have problems with your notebook, try these things first:

■Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power.

■If you use a power strip or surge protector, make sure that it is turned on.

■If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure.

■Make sure that your hard drive is not full.

■If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem.

■If you added or removed modules or peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

■If an error occurs in a program, see the program’s printed documentation or the online help.

Help and

Support

For more information about troubleshooting in Windows XP, click Start, then click Help and Support.

Type the keyword troubleshooting in the HelpSpot

Search box , then click the arrow.

Software support tools

Your notebook may include the following support tool to help you diagnose and fix problems:

■PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your notebook and determine its configuration.

PC Doctor provides 85 professional diagnostic tests directly from your notebook.

This support tool is available from HelpSpot or by clicking Start, All Programs, then clicking Gateway Utilities.

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