Gateway 450 Secondary hard drive is not recognized, You cannot connect to the Internet, 273

Troubleshooting

■If your notebook has been subjected to static electricity or physical shock, you may need to reinstall the operating system.

You see a “Non-system disk”, “NTLDR is missing”, or “disk” error message

■Eject the diskette from the diskette drive, then press ENTER.

The secondary hard drive is not recognized

■The modular drive may not be completely inserted into the drive bay. Press the drive into the bay, then try to access the drive again.

Internet

You cannot connect to the Internet

■Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 6 and “Back” on page 257 to make sure that the connections have been made correctly.

■Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone.

■If you have the call waiting feature on your telephone line, make sure that it is disabled.

■Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.

■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help.

■Make sure that you do not have a problem with your modem. For more information, see “Modem” on page 275.

Help and

Support

For more information about troubleshooting Internet connections in Windows XP, click Start, then click Help and Support.

Type the keyword troubleshooting connections in the

HelpSpot Search box , then click the arrow.

www.gateway.com 273