Using eSupport, Support Home tab | Gateway 450 instruction

Chapter 3: Getting Help

Using eSupport

The eSupport site is divided into four major areas:

■Support Home

■Downloads

■Contact Us

■Account Info

Each of these areas is represented by a tab across the top of the Web page.

Support Home tab

To get specific information about your computer, type your serial number into the My System Information box, then click GO, or click Look up my serial number for me. For more information, see “Finding your specifications” on page 14.

The Support Information link lets you access product documentation, specifications, and manuals. By entering your serial number, you get specific documents related to your system. You can also browse through the reference area to locate an article specific to the question you have.

The Tutorials link lets you access an extensive library of how-to articles and videos on topics such as making audio CDs and installing a hard drive.

Downloads tab

The Downloads tab provides the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your system. Click All Downloads to walk through a step-by-step wizard to locate your drivers. For more information, see “Updating device drivers” on page 231.

Contact Us tab

The Contact Us tab contains links to technical support with a live technician, including chat and e-mail. Click Call Us to get a list of Gateway telephone numbers for both sales and support. For more information, see “Telephone support” on page 287.

Account Info tab

The Account Info tab contains support for non-technical issues, like the status of your order or changing your account address.

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Gateway 450 manual Using eSupport, Support Home tab

Contents

Usersguide Page Contents Windows Basics Using the InternetUsing Multimedia Sending and Receiving Faxes Managing PowerIii Networking Your Computer Travel TipsCustomizing Your Computer 199 Maintaining Your Computer Using the Gateway 450 Port Replicator TroubleshootingRestoring Software Upgrading Your Notebook Safety, Regulatory, and Legal Information Index Vii Viii Checking Out 1 Your Gateway Component Icon Description FrontChecking Out Your Gateway Left side Left side Component Icon Description Right side Right side Back Component Back Bottom Bottom Keyboard area Keyboard area Gateway serial number Identifying your modelGateway model number Identifying your model Internal wireless labelMicrosoft Certificate of Authenticity Finding your specifications Finding your specifications Accessories Accessories Printers Checking Out Your Gateway Getting Started Getting Started Connecting the AC adapterTo connect the AC adapter Connecting the AC adapter Protecting from power source problems Starting your notebook Waking up your notebookTo start your notebook Starting your notebook To turn off your notebook in Windows Turning off your notebookTo turn off your notebook in Windows XP To close unresponsive programs and restart your notebook Restarting rebooting your notebookRestarting rebooting your notebook Status indicators Indicator Icon Description Using the keyboard Using the keyboard Key types Key type Icon Description System key combinations Press and hold F N while Pressing this system key Decrease the brightness of the display Button Icon Press to Multi-function buttonsMulti-function buttons Using the EZ Pad touchpad Using the touchpad Using the EZ Pad touchpad Getting Started To connect the modem Connecting the modemConnecting the modem Connecting to a wired Ethernet network To connect to a wired Ethernet network Broadband Internet connections Installing a printer, scanner, or other peripheral deviceInstalling a printer, scanner, or other peripheral device Getting Started Getting Help Getting Help HelpSpotTo start HelpSpot HelpSpot Searching for a topic HelpSpot videos To play a HelpSpot video Online help Gateway Web site Gateway Web site Using eSupport Support Home tab Windows Basics About the Windows environment Windows Basics Using the desktop Using the Start menuUsing the desktop To use the Start menu Click a file or program to open it Adding icons to the desktop To add icons to the desktop Identifying window items Identifying window items Window item Description To view the drives on your computer Working with files and foldersViewing drives Working with files and folders Creating foldersTo see the files and folders on a drive To create a folder Copying and moving files and folders To copy a file or folder to another folder To move a file or folder to another folder To delete files or folders To recover files or folders from the Recycle BinDeleting files and folders To browse for a file Browsing for files and foldersTo empty the Recycle Bin Working with files and folders Searching for files Searching for files Using the Windows Search utilityTo find files and folders using the Search utility Using advanced search options Working with documents Creating a new documentTo create a new document Working with documents Saving a document To save a document Opening a document To open a document Printing a document To print a document Do this ShortcutsShortcuts Windows Basics Using the Internet Using the Internet Learning about the Internet Setting up an Internet account Setting up an Internet accountTo set up an Internet account with America Online To disconnect from your America Online Internet account Accessing your Internet accountTo connect to your America Online Internet account Using the World Wide Web Using the World Wide Web Connecting to a Web site To connect to a Web site Downloading files To download files or programs from a Web site Sending e-mail Using e-mailTo send e-mail using America Online Checking your e-mail To check your e-mail using America OnlineUsing e-mail Using the Internet Using Multimedia To use a diskette Using the diskette driveUsing Multimedia Using the diskette drive CD drive CD-RW drive DVD drive Using the CD or DVD driveIdentifying drive types To insert a CD or DVD Using the CD or DVD driveInserting a CD or DVD To adjust the overall volume level using hardware controls Adjusting the volumeAdjusting the volume in Windows XP To adjust the overall volume level from Windows Adjusting the volume To adjust specific volume levels To adjust overall volume level from Windows Adjusting the volume in WindowsTo adjust overall volume level using hardware controls To adjust specific volume levels Listening to CDs Listening to CDs in Windows XPTo play a CD Listening to CDs When the media player opens, click play Listening to CDs in Windows Recording and playing audio To make an audio recording To play an audio recording in Sound Recorder Recording and playing audio To play a file using the Windows Media Player Playing audio and video files with the Windows Media Player Playing audio and video files with the Windows Media Player To play a music CD in Windows XP Using MusicMatchPlaying CDs Using MusicMatch 100 Creating MP3 music filesTo play a music CD in Windows To create rip MP3 files 101 102 103 Editing track informationTo edit track information Building a music library 104 105 Changing the music library display settingsTo change the music library display settings 106 Listening to Internet radioTo listen to an Internet radio station Using a recordable drive Using advanced featuresUsing a recordable drive Creating data CDs To create a data CD 108 109 110 Creating music CDs 111 To create music CDs 112 113 114 Copying CDs 115 To copy a CD 116 117 118 Playing a DVDTo play a DVD 119 Playing a DVD 120 Viewing the display on a televisionTo view your notebook display on a television 121 Viewing the display on a television 122 Capturing video To use Pinnacle Expression123 Capturing video 124 Sending and 7 Receiving Faxes 125 Installing and configuring Fax Installing Fax in Windows XPTo install Fax 126 Configuring Fax in Windows XP To configure Microsoft FaxInstalling and configuring Fax 127 128 Configuring Fax in Windows 129 130 Sending a simple fax To send a simple fax131 Sending a simple fax 132 Setting up your cover page templateTo set up your fax cover page template Faxing from programs To fax a document directly from most programs133 Faxing from programs Faxing a scanned document Receiving and viewing a faxTo fax a document that you have scanned To receive and view a fax in Windows XP Canceling a fax To cancel a fax that has not been sent in Windows XPTo cancel a fax that has not been sent in Windows Canceling a fax 136 Automatically retry sending a fax in Windows XPTo automatically retry sending a fax Automatically cancelling a fax in Windows XP To automatically cancel a failed faxAutomatically cancelling a fax in Windows XP 137 138 Managing Power 139 140 Monitoring the battery chargeManaging Power 141 Recharging the batteryRecharging the battery 142 Recalibrating the batteryTo recalibrate the battery 143 Changing batteries 144 145 Installing a secondary batteryTo install a secondary battery 146 147 148 Extending battery life Conserving battery powerUsing alternate power sources Extending battery life If your computer You want to Then Changing power modes150 Changing power settings Changing the power schemeTo change the power scheme Changing power settings 152 153 Changing alarm optionsTo change the alarm options 154 Changing advanced settingsTo change advanced power management settings 155 Activating and using Hibernate modeTo activate Hibernate mode To use Hibernate mode 156 157 Changing SpeedStep settingsTo change SpeedStep settings in Windows XP To change SpeedStep settings in Windows 158 159 160 Travel Tips 161 Radio frequency wireless connections Modem162 Travel Tips Files Security163 Files 164 PowerTo create a startup password Additional tips Additional tips165 166 Customizing 10 Your Computer 167 Adjusting the screen and desktop settings Adjusting the color depthTo change the color depth 168 Adjusting the screen and desktop settings 169 170 Adjusting the screen resolutionTo adjust the screen resolution 171 Changing the colors on your Windows desktopTo change desktop colors in Windows XP 172 To change desktop colors in Windows 173 174 Changing the desktop backgroundTo change the desktop background in Windows XP To change the desktop background in Windows 175 176 Click the Background tab 177 Selecting a screen saverTo select a screen saver 178 Changing the touchpad settings To change your touchpad settingsChanging the touchpad settings 179 180 181 182 Programming the multi-function buttonsTo program the multi-function buttons Adding and modifying user accounts To add, delete, or modify user accounts in Windows XP183 Adding and modifying user accounts To switch user accounts in Windows XP 184 Networking Your Computer 185 Benefits of networking Sharing a single Internet connectionSharing drives 186 Sharing peripheral devices Streaming audio and video filesPlaying multi-player games 187 Wired Ethernet network Wireless Ethernet Ieee 802.11a or Ieee 802.11b networkSelecting a network connection 188 Using a wired Ethernet network Using a wired Ethernet networkEthernet, Fast Ethernet, or Gigabit Ethernet 189 Example wired Ethernet network 190 Equipment you need for a wired Ethernet network 191 Using a wireless Ethernet network 192 193 Example access point wireless Ethernet networkUsing a wireless Ethernet network 194 Example peer-to-peer wireless Ethernet network 195 For more information 196 Using your notebook on a network To turn wireless Ethernet on or off in Windows XPUsing your notebook on a network 197 198 Moving from Your 12 Old Computer 199 Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard200 Moving from Your Old Computer Transferring files Finding your filesTo find files in the My Documents folder 201 File type File usually ends To find files using Find or Search202 Transferring Internet settings Setting up your ISPTransferring Internet settings To use the Internet Connection Wizard Installing your old printer or scanner Installing a USB printer or scannerTransferring your e-mail and address book Transferring your Internet shortcuts Installing a parallel port printer To install your old printerInstalling your old printer or scanner 205 Installing your old programs 206 Maintaining 13 Your Computer 207 Maintenance task Immediately Caring for your computer208 Maintaining Your Computer Caring for your computer Maintenance task Immediately Monthly When needed209 210 Creating an emergency startup disketteTo create an emergency startup diskette in Windows XP 211 Creating an emergency startup diskette Protecting your computer from viruses 212 Protecting your computer from viruses To scan for viruses213 214 To update Norton AntiVirusTo remove a virus Managing hard drive space Checking hard drive spaceTo check hard drive space 215 216 Using Disk CleanupTo use the Windows Disk Cleanup program 217 Checking the hard drive for errorsTo check the hard drive for errors 218 219 Defragmenting the hard driveTo run Disk Defragmenter 220 Backing up files 221 222 Using the Scheduled Task WizardTo start the Scheduled Task Wizard 223 224 Cleaning your computerCleaning the exterior Cleaning the keyboard Cleaning the computer screenCleaning the mouse Cleaning your computer To clean your trackball mouse 226 Restoring Software 227 Restoring Software Using the Restoration CDs228 Reinstalling device drivers To reinstall device driversReinstalling device drivers 229 230 To update device drivers Updating device drivers231 Updating device drivers 232 Reinstalling programs To reinstall programs from the red Gateway CDReinstalling programs 233 234 235 Reinstalling Windows 236 Reinstalling Windows 237 238 Upgrading Your 239 Adding and removing a PC Card To insert a PC Card240 Upgrading Your Notebook Adding and removing a PC Card To remove a PC Card241 242 Changing drivesTo change bay modules 243 Changing drives 244 245 Preventing static electricity discharge 246 247 Preventing static electricity discharge 248 Adding or replacing memoryTo add or replace memory modules 249 Adding or replacing memory 250 251 252 Replacing the main hard drive kitTo replace the main hard drive kit 253 Replacing the main hard drive kit 254 Using Gateway 450 Port Replicator 255 Using the Gateway 450 Port Replicator 256 257 258 Connecting to the port replicator Connecting to the port replicatorAttaching to the port replicator To attach your notebook to the port replicator 260 Disconnecting from the port replicatorTo separate your notebook from the port replicator 261 262 Securing your port replicatorTo secure your notebook and port replicator Troubleshooting 263 264 Safety guidelinesTroubleshooting First steps Software support tools265 First steps Troubleshooting CD or DVD drivesYour notebook does not recognize a disc or the drive An audio CD does not produce sound DVD movie will not play 267 Cleaning CDs or DVDs Device installationTo check IRQ usage in Windows XP 268 Diskette drive To check IRQ usage in WindowsTo free IRQ resources for the new device 269 Display 270 271 To restore deleted filesFile management You see an Insufficient disk space error message You see a Data error messageHard drive 272 Internet Secondary hard drive is not recognizedYou cannot connect to the Internet 273 Connecting to a Web site takes too long KeyboardBuilt-in keyboard does not work External keyboard does not work 275 MemoryModem 276 To check the dialing properties in Windows XPTo check the dialing properties in Windows Your 56K modem does not connect at 56K 277 278 To access the gateway.your.way dial-up serverModem is not recognized by your notebook 279 To run modem diagnostics in Windows XPTo run modem diagnostics in Windows To turn down the modem volume in Windows XP To turn down the modem volume in WindowsMouse 280 281 PasswordsNetworks Power Your notebook is not working on AC powerYour notebook is not working on battery power PC Cards To set a default printer in Windows XP To set a default printer in WindowsPrinter 283 You see a Printer queue is full error message 284 285 SoundTouchpad Video External monitor is not workingTV out is not working 286 Telephone support Before calling Gateway Technical Support287 Telephone support Service description How to reach Resource Service description How to reachTelephone numbers 288 Tutoring and training Self-helpTutoring 289 290 Resource Service description For more informationTraining 291 Important safety informationSetting up your system Appendix a Safety, Regulatory, and Legal Information Replacement parts and accessories292 Care during use 293 Wireless GuidanceRegulatory compliance statements 294 Unintentional emitter per FCC Part United States of America295 296 FCC declaration of conformity 297 Canada 298Industry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003 299 Mexico 300Intentional emitter Unintentional emitter Laser safety statement 301 Macrovision statement 302All Rights Reserved Trademark Acknowledgments Index 303 186 304 USB 3, 37 305 306 Wireless 192, 193, 194 307 308 Fn 28 309 Jack 6, 35 310 311 Battery 25, 140, 141, 142, 143 312 162 313 314 132 315 213 316 317 MAN SYS US 450 SX4 USR GDE R1 9/02