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Gateway 450 manual Training, 290, Resource Service description For more information

Models: 450

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Chapter 17: Troubleshooting

Training

Gateway provides the following in-person and computerized training:

Resource	Service description	For more information

In-Store Training at	Our friendly and knowledgeable software	www.gateway.com/country
Gateway stores	trainers can teach you how to use the
	Internet and the most popular software
	programs, including Microsoft Word, Excel,
	and PowerPoint.

Gateway Learning	A variety of courses and tutorials are	www.gateway.com/training
Libraries	available on CD. Select from several
	easy-to-use learning libraries.

Online Training	More than 450 online courses are available	www.learnatgateway.com/
from	from Learn@Gateway. All you have to do is
Learn@Gateway	go online and log in. You select the subject
	matter, and the learning format (self-paced
	tutorials or virtual classrooms), all from the
	comfort of your notebook.

290	www.gateway.com

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Gateway 450 manual Training, 290, Resource Service description For more information

Contents

Usersguide Page Contents Using the Internet Using MultimediaWindows Basics Managing Power IiiSending and Receiving Faxes Travel Tips Customizing Your ComputerNetworking Your Computer 199 Maintaining Your ComputerUsing the Gateway 450 Port Replicator TroubleshootingRestoring Software Upgrading Your NotebookSafety, Regulatory, and Legal Information Index ViiViii Checking Out 1 Your Gateway Front Checking Out Your GatewayComponent Icon Description Left side Left sideComponent Icon Description Right side Right sideBack ComponentBack Bottom Bottom Keyboard area Keyboard area Identifying your model Gateway model numberGateway serial number Internal wireless label Microsoft Certificate of AuthenticityIdentifying your model Finding your specifications Finding your specifications Accessories Accessories PrintersChecking Out Your Gateway Getting Started Connecting the AC adapter To connect the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems Starting your notebook Waking up your notebookTo start your notebook Starting your notebookTurning off your notebook To turn off your notebook in Windows XPTo turn off your notebook in Windows Restarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook Status indicators Indicator Icon DescriptionUsing the keyboard Using the keyboardKey types Key type Icon DescriptionSystem key combinations Press and hold F N while Pressing this system keyDecrease the brightness of the display Multi-function buttons Multi-function buttonsButton Icon Press to Using the EZ Pad touchpad Using the touchpad Using the EZ Pad touchpadGetting Started Connecting the modem Connecting the modemTo connect the modem Connecting to a wired Ethernet network To connect to a wired Ethernet networkInstalling a printer, scanner, or other peripheral device Installing a printer, scanner, or other peripheral deviceBroadband Internet connections Getting Started Getting Help HelpSpot To start HelpSpotGetting Help HelpSpot Searching for a topic HelpSpot videos To play a HelpSpot videoOnline help Gateway Web site Gateway Web siteUsing eSupport Support Home tabWindows Basics About the Windows environment Windows BasicsUsing the desktop Using the Start menuUsing the desktop To use the Start menuClick a file or program to open it Adding icons to the desktop To add icons to the desktopIdentifying window items Identifying window items Window item DescriptionWorking with files and folders Viewing drivesTo view the drives on your computer Creating folders To see the files and folders on a driveWorking with files and folders To create a folder Copying and moving files and folders To copy a file or folder to another folderTo move a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders Browsing for files and folders To empty the Recycle BinTo browse for a file Working with files and folders Searching for files Using the Windows Search utility To find files and folders using the Search utilitySearching for files Using advanced search options Working with documents Creating a new documentTo create a new document Working with documentsSaving a document To save a documentOpening a document To open a documentPrinting a document To print a documentShortcuts ShortcutsDo this Windows Basics Using the Internet Using the Internet Learning about the InternetSetting up an Internet account To set up an Internet account with America OnlineSetting up an Internet account Accessing your Internet account To connect to your America Online Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Using the World Wide WebConnecting to a Web site To connect to a Web siteDownloading files To download files or programs from a Web siteUsing e-mail To send e-mail using America OnlineSending e-mail To check your e-mail using America Online Using e-mailChecking your e-mail Using the Internet Using Multimedia Using the diskette drive Using MultimediaTo use a diskette Using the diskette drive Using the CD or DVD drive Identifying drive typesCD drive CD-RW drive DVD drive Using the CD or DVD drive Inserting a CD or DVDTo insert a CD or DVD Adjusting the volume Adjusting the volume in Windows XPTo adjust the overall volume level using hardware controls To adjust the overall volume level from Windows Adjusting the volumeTo adjust specific volume levels Adjusting the volume in Windows To adjust overall volume level using hardware controlsTo adjust overall volume level from Windows To adjust specific volume levels Listening to CDs Listening to CDs in Windows XPTo play a CD Listening to CDsWhen the media player opens, click play Listening to CDs in Windows Recording and playing audio To make an audio recordingTo play an audio recording in Sound Recorder Recording and playing audioTo play a file using the Windows Media Player Playing audio and video files with the Windows Media PlayerPlaying audio and video files with the Windows Media Player Using MusicMatch Playing CDsTo play a music CD in Windows XP Using MusicMatch Creating MP3 music files To play a music CD in Windows100 To create rip MP3 files 101102 Editing track information To edit track information103 Building a music library 104Changing the music library display settings To change the music library display settings105 Listening to Internet radio To listen to an Internet radio station106 Using a recordable drive Using advanced featuresUsing a recordable drive Creating data CDsTo create a data CD 108109 110 Creating music CDs 111To create music CDs 112113 114 Copying CDs 115To copy a CD 116117 Playing a DVD To play a DVD118 119 Playing a DVDViewing the display on a television To view your notebook display on a television120 121 Viewing the display on a television122 Capturing video To use Pinnacle Expression123 Capturing video124 Sending and 7 Receiving Faxes 125Installing and configuring Fax Installing Fax in Windows XPTo install Fax 126Configuring Fax in Windows XP To configure Microsoft FaxInstalling and configuring Fax 127128 Configuring Fax in Windows 129130 Sending a simple fax To send a simple fax131 Sending a simple faxSetting up your cover page template To set up your fax cover page template132 Faxing from programs To fax a document directly from most programs133 Faxing from programsFaxing a scanned document Receiving and viewing a faxTo fax a document that you have scanned To receive and view a fax in Windows XPCanceling a fax To cancel a fax that has not been sent in Windows XPTo cancel a fax that has not been sent in Windows Canceling a faxAutomatically retry sending a fax in Windows XP To automatically retry sending a fax136 Automatically cancelling a fax in Windows XP To automatically cancel a failed faxAutomatically cancelling a fax in Windows XP 137138 Managing Power 139Monitoring the battery charge Managing Power140 Recharging the battery Recharging the battery141 Recalibrating the battery To recalibrate the battery142 143 Changing batteries144 Installing a secondary battery To install a secondary battery145 146 147 148 Extending battery life Conserving battery powerUsing alternate power sources Extending battery lifeChanging power modes 150If your computer You want to Then Changing power settings Changing the power schemeTo change the power scheme Changing power settings152 Changing alarm options To change the alarm options153 Changing advanced settings To change advanced power management settings154 Activating and using Hibernate mode To activate Hibernate mode155 To use Hibernate mode 156Changing SpeedStep settings To change SpeedStep settings in Windows XP157 To change SpeedStep settings in Windows 158159 160 Travel Tips 161Radio frequency wireless connections Modem162 Travel TipsFiles Security163 FilesPower To create a startup password164 Additional tips 165Additional tips 166 Customizing 10 Your Computer 167Adjusting the screen and desktop settings Adjusting the color depthTo change the color depth 168Adjusting the screen and desktop settings 169Adjusting the screen resolution To adjust the screen resolution170 Changing the colors on your Windows desktop To change desktop colors in Windows XP171 172 To change desktop colors in Windows 173Changing the desktop background To change the desktop background in Windows XP174 To change the desktop background in Windows 175176 Click the Background tabSelecting a screen saver To select a screen saver177 178 Changing the touchpad settings To change your touchpad settingsChanging the touchpad settings 179180 181 Programming the multi-function buttons To program the multi-function buttons182 Adding and modifying user accounts To add, delete, or modify user accounts in Windows XP183 Adding and modifying user accountsTo switch user accounts in Windows XP 184Networking Your Computer 185Benefits of networking Sharing a single Internet connectionSharing drives 186Sharing peripheral devices Streaming audio and video filesPlaying multi-player games 187Wired Ethernet network Wireless Ethernet Ieee 802.11a or Ieee 802.11b networkSelecting a network connection 188Using a wired Ethernet network Using a wired Ethernet networkEthernet, Fast Ethernet, or Gigabit Ethernet 189Example wired Ethernet network 190Equipment you need for a wired Ethernet network 191Using a wireless Ethernet network 192Example access point wireless Ethernet network Using a wireless Ethernet network193 194 Example peer-to-peer wireless Ethernet network 195For more information 196Using your notebook on a network To turn wireless Ethernet on or off in Windows XPUsing your notebook on a network 197198 Moving from Your 12 Old Computer 199Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard200 Moving from Your Old ComputerTransferring files Finding your filesTo find files in the My Documents folder 201To find files using Find or Search 202File type File usually ends Transferring Internet settings Setting up your ISPTransferring Internet settings To use the Internet Connection WizardInstalling your old printer or scanner Installing a USB printer or scannerTransferring your e-mail and address book Transferring your Internet shortcutsInstalling a parallel port printer To install your old printerInstalling your old printer or scanner 205Installing your old programs 206Maintaining 13 Your Computer 207Maintenance task Immediately Caring for your computer208 Maintaining Your ComputerMaintenance task Immediately Monthly When needed 209Caring for your computer Creating an emergency startup diskette To create an emergency startup diskette in Windows XP210 211 Creating an emergency startup disketteProtecting your computer from viruses 212To scan for viruses 213Protecting your computer from viruses To update Norton AntiVirus To remove a virus214 Managing hard drive space Checking hard drive spaceTo check hard drive space 215Using Disk Cleanup To use the Windows Disk Cleanup program216 Checking the hard drive for errors To check the hard drive for errors217 218 Defragmenting the hard drive To run Disk Defragmenter219 220 Backing up files 221Using the Scheduled Task Wizard To start the Scheduled Task Wizard222 223 Cleaning your computer Cleaning the exterior224 Cleaning the keyboard Cleaning the computer screenCleaning the mouse Cleaning your computerTo clean your trackball mouse 226Restoring Software 227Using the Restoration CDs 228Restoring Software Reinstalling device drivers To reinstall device driversReinstalling device drivers 229230 To update device drivers Updating device drivers231 Updating device drivers232 Reinstalling programs To reinstall programs from the red Gateway CDReinstalling programs 233234 235 Reinstalling Windows 236Reinstalling Windows 237238 Upgrading Your 239Adding and removing a PC Card To insert a PC Card240 Upgrading Your NotebookTo remove a PC Card 241Adding and removing a PC Card Changing drives To change bay modules242 243 Changing drives244 245 Preventing static electricity discharge 246247 Preventing static electricity dischargeAdding or replacing memory To add or replace memory modules248 249 Adding or replacing memory250 251 Replacing the main hard drive kit To replace the main hard drive kit252 253 Replacing the main hard drive kit254 Using Gateway 450 Port Replicator 255Using the Gateway 450 Port Replicator 256257 258 Connecting to the port replicator Connecting to the port replicatorAttaching to the port replicator To attach your notebook to the port replicatorDisconnecting from the port replicator To separate your notebook from the port replicator260 261 Securing your port replicator To secure your notebook and port replicator262 Troubleshooting 263Safety guidelines Troubleshooting264 First steps Software support tools265 First stepsTroubleshooting CD or DVD drivesYour notebook does not recognize a disc or the drive An audio CD does not produce soundDVD movie will not play 267Cleaning CDs or DVDs Device installationTo check IRQ usage in Windows XP 268Diskette drive To check IRQ usage in WindowsTo free IRQ resources for the new device 269Display 270To restore deleted files File management271 You see an Insufficient disk space error message You see a Data error messageHard drive 272Internet Secondary hard drive is not recognizedYou cannot connect to the Internet 273Connecting to a Web site takes too long KeyboardBuilt-in keyboard does not work External keyboard does not workMemory Modem275 To check the dialing properties in Windows XP To check the dialing properties in Windows276 Your 56K modem does not connect at 56K 277To access the gateway.your.way dial-up server Modem is not recognized by your notebook278 To run modem diagnostics in Windows XP To run modem diagnostics in Windows279 To turn down the modem volume in Windows XP To turn down the modem volume in WindowsMouse 280Passwords Networks281 Power Your notebook is not working on AC powerYour notebook is not working on battery power PC CardsTo set a default printer in Windows XP To set a default printer in WindowsPrinter 283You see a Printer queue is full error message 284Sound Touchpad285 Video External monitor is not workingTV out is not working 286Telephone support Before calling Gateway Technical Support287 Telephone supportService description How to reach Resource Service description How to reachTelephone numbers 288Tutoring and training Self-helpTutoring 289Resource Service description For more information Training290 Important safety information Setting up your system291 Appendix a Safety, Regulatory, and Legal Information Replacement parts and accessories292 Care during useWireless Guidance Regulatory compliance statements293 294 United States of America 295Unintentional emitter per FCC Part 296 FCC declaration of conformity297 Canada 298Industry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003299 Mexico 300Intentional emitter Unintentional emitterLaser safety statement 301Macrovision statement 302All Rights Reserved Trademark AcknowledgmentsIndex 303186 304USB 3, 37 305306 Wireless 192, 193, 194 307308 Fn 28 309Jack 6, 35 310311 Battery 25, 140, 141, 142, 143 312162 313314 132 315213 316317 MAN SYS US 450 SX4 USR GDE R1 9/02