Cleaning CDs or DVDs, Device installation, 268 | Gateway 450

Chapter 17: Troubleshooting

A DVD does not produce sound on a TV

■Audio is not transmitted through the TV out jack. Use the built-in speakers, a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound while playing a DVD.

Cleaning CDs or DVDs

Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose.

Device installation

You have computer problems after adding a new device

Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.

To check IRQ usage in Windows XP:

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance.

2 Click/Double-click System, click the Hardware tab, then click Device Manager. The Device Manager window opens.

3 Click View, then click Resources by type. Double-clickInterrupt request (IRQ). All IRQs and their hardware assignments are displayed.

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Gateway 450 manual Cleaning CDs or DVDs, Device installation, To check IRQ usage in Windows XP, 268

Contents

Usersguide Page Contents Windows Basics Using the InternetUsing Multimedia Sending and Receiving Faxes Managing PowerIii Networking Your Computer Travel TipsCustomizing Your Computer 199 Maintaining Your Computer Restoring Software Using the Gateway 450 Port ReplicatorTroubleshooting Upgrading Your Notebook Safety, Regulatory, and Legal Information Index Vii Viii Checking Out 1 Your Gateway Component Icon Description FrontChecking Out Your Gateway Left side Left side Component Icon Description Right side Right side Back Component Back Bottom Bottom Keyboard area Keyboard area Gateway serial number Identifying your modelGateway model number Identifying your model Internal wireless labelMicrosoft Certificate of Authenticity Finding your specifications Finding your specifications Accessories Accessories Printers Checking Out Your Gateway Getting Started Getting Started Connecting the AC adapterTo connect the AC adapter Connecting the AC adapter Protecting from power source problems To start your notebook Starting your notebookWaking up your notebook Starting your notebook To turn off your notebook in Windows Turning off your notebookTo turn off your notebook in Windows XP To close unresponsive programs and restart your notebook Restarting rebooting your notebookRestarting rebooting your notebook Status indicators Indicator Icon Description Using the keyboard Using the keyboard Key types Key type Icon Description System key combinations Press and hold F N while Pressing this system key Decrease the brightness of the display Button Icon Press to Multi-function buttonsMulti-function buttons Using the EZ Pad touchpad Using the touchpad Using the EZ Pad touchpad Getting Started To connect the modem Connecting the modemConnecting the modem Connecting to a wired Ethernet network To connect to a wired Ethernet network Broadband Internet connections Installing a printer, scanner, or other peripheral deviceInstalling a printer, scanner, or other peripheral device Getting Started Getting Help Getting Help HelpSpotTo start HelpSpot HelpSpot Searching for a topic HelpSpot videos To play a HelpSpot video Online help Gateway Web site Gateway Web site Using eSupport Support Home tab Windows Basics About the Windows environment Windows Basics Using the desktop Using the desktopUsing the Start menu To use the Start menu Click a file or program to open it Adding icons to the desktop To add icons to the desktop Identifying window items Identifying window items Window item Description To view the drives on your computer Working with files and foldersViewing drives Working with files and folders Creating foldersTo see the files and folders on a drive To create a folder Copying and moving files and folders To copy a file or folder to another folder To move a file or folder to another folder To delete files or folders To recover files or folders from the Recycle BinDeleting files and folders To browse for a file Browsing for files and foldersTo empty the Recycle Bin Working with files and folders Searching for files Searching for files Using the Windows Search utilityTo find files and folders using the Search utility Using advanced search options To create a new document Working with documentsCreating a new document Working with documents Saving a document To save a document Opening a document To open a document Printing a document To print a document Do this ShortcutsShortcuts Windows Basics Using the Internet Using the Internet Learning about the Internet Setting up an Internet account Setting up an Internet accountTo set up an Internet account with America Online To disconnect from your America Online Internet account Accessing your Internet accountTo connect to your America Online Internet account Using the World Wide Web Using the World Wide Web Connecting to a Web site To connect to a Web site Downloading files To download files or programs from a Web site Sending e-mail Using e-mailTo send e-mail using America Online Checking your e-mail To check your e-mail using America OnlineUsing e-mail Using the Internet Using Multimedia To use a diskette Using the diskette driveUsing Multimedia Using the diskette drive CD drive CD-RW drive DVD drive Using the CD or DVD driveIdentifying drive types To insert a CD or DVD Using the CD or DVD driveInserting a CD or DVD To adjust the overall volume level using hardware controls Adjusting the volumeAdjusting the volume in Windows XP To adjust the overall volume level from Windows Adjusting the volume To adjust specific volume levels To adjust overall volume level from Windows Adjusting the volume in WindowsTo adjust overall volume level using hardware controls To adjust specific volume levels To play a CD Listening to CDsListening to CDs in Windows XP Listening to CDs When the media player opens, click play Listening to CDs in Windows Recording and playing audio To make an audio recording To play an audio recording in Sound Recorder Recording and playing audio To play a file using the Windows Media Player Playing audio and video files with the Windows Media Player Playing audio and video files with the Windows Media Player To play a music CD in Windows XP Using MusicMatchPlaying CDs Using MusicMatch 100 Creating MP3 music filesTo play a music CD in Windows To create rip MP3 files 101 102 103 Editing track informationTo edit track information Building a music library 104 105 Changing the music library display settingsTo change the music library display settings 106 Listening to Internet radioTo listen to an Internet radio station Using a recordable drive Using a recordable driveUsing advanced features Creating data CDs To create a data CD 108 109 110 Creating music CDs 111 To create music CDs 112 113 114 Copying CDs 115 To copy a CD 116 117 118 Playing a DVDTo play a DVD 119 Playing a DVD 120 Viewing the display on a televisionTo view your notebook display on a television 121 Viewing the display on a television 122 123 Capturing videoTo use Pinnacle Expression Capturing video 124 Sending and 7 Receiving Faxes 125 To install Fax Installing and configuring FaxInstalling Fax in Windows XP 126 Installing and configuring Fax Configuring Fax in Windows XPTo configure Microsoft Fax 127 128 Configuring Fax in Windows 129 130 131 Sending a simple faxTo send a simple fax Sending a simple fax 132 Setting up your cover page templateTo set up your fax cover page template 133 Faxing from programsTo fax a document directly from most programs Faxing from programs To fax a document that you have scanned Faxing a scanned documentReceiving and viewing a fax To receive and view a fax in Windows XP To cancel a fax that has not been sent in Windows Canceling a faxTo cancel a fax that has not been sent in Windows XP Canceling a fax 136 Automatically retry sending a fax in Windows XPTo automatically retry sending a fax Automatically cancelling a fax in Windows XP Automatically cancelling a fax in Windows XPTo automatically cancel a failed fax 137 138 Managing Power 139 140 Monitoring the battery chargeManaging Power 141 Recharging the batteryRecharging the battery 142 Recalibrating the batteryTo recalibrate the battery 143 Changing batteries 144 145 Installing a secondary batteryTo install a secondary battery 146 147 148 Using alternate power sources Extending battery lifeConserving battery power Extending battery life If your computer You want to Then Changing power modes150 To change the power scheme Changing power settingsChanging the power scheme Changing power settings 152 153 Changing alarm optionsTo change the alarm options 154 Changing advanced settingsTo change advanced power management settings 155 Activating and using Hibernate modeTo activate Hibernate mode To use Hibernate mode 156 157 Changing SpeedStep settingsTo change SpeedStep settings in Windows XP To change SpeedStep settings in Windows 158 159 160 Travel Tips 161 162 Radio frequency wireless connectionsModem Travel Tips 163 FilesSecurity Files 164 PowerTo create a startup password Additional tips Additional tips165 166 Customizing 10 Your Computer 167 To change the color depth Adjusting the screen and desktop settingsAdjusting the color depth 168 Adjusting the screen and desktop settings 169 170 Adjusting the screen resolutionTo adjust the screen resolution 171 Changing the colors on your Windows desktopTo change desktop colors in Windows XP 172 To change desktop colors in Windows 173 174 Changing the desktop backgroundTo change the desktop background in Windows XP To change the desktop background in Windows 175 176 Click the Background tab 177 Selecting a screen saverTo select a screen saver 178 Changing the touchpad settings Changing the touchpad settingsTo change your touchpad settings 179 180 181 182 Programming the multi-function buttonsTo program the multi-function buttons 183 Adding and modifying user accountsTo add, delete, or modify user accounts in Windows XP Adding and modifying user accounts To switch user accounts in Windows XP 184 Networking Your Computer 185 Sharing drives Benefits of networkingSharing a single Internet connection 186 Playing multi-player games Sharing peripheral devicesStreaming audio and video files 187 Selecting a network connection Wired Ethernet networkWireless Ethernet Ieee 802.11a or Ieee 802.11b network 188 Ethernet, Fast Ethernet, or Gigabit Ethernet Using a wired Ethernet networkUsing a wired Ethernet network 189 Example wired Ethernet network 190 Equipment you need for a wired Ethernet network 191 Using a wireless Ethernet network 192 193 Example access point wireless Ethernet networkUsing a wireless Ethernet network 194 Example peer-to-peer wireless Ethernet network 195 For more information 196 Using your notebook on a network Using your notebook on a networkTo turn wireless Ethernet on or off in Windows XP 197 198 Moving from Your 12 Old Computer 199 200 Using the Windows XP Files and Settings Transfer WizardTo open the Files and Settings Transfer Wizard Moving from Your Old Computer To find files in the My Documents folder Transferring filesFinding your files 201 File type File usually ends To find files using Find or Search202 Transferring Internet settings Transferring Internet settingsSetting up your ISP To use the Internet Connection Wizard Transferring your e-mail and address book Installing your old printer or scannerInstalling a USB printer or scanner Transferring your Internet shortcuts Installing your old printer or scanner Installing a parallel port printerTo install your old printer 205 Installing your old programs 206 Maintaining 13 Your Computer 207 208 Maintenance task ImmediatelyCaring for your computer Maintaining Your Computer Caring for your computer Maintenance task Immediately Monthly When needed209 210 Creating an emergency startup disketteTo create an emergency startup diskette in Windows XP 211 Creating an emergency startup diskette Protecting your computer from viruses 212 Protecting your computer from viruses To scan for viruses213 214 To update Norton AntiVirusTo remove a virus To check hard drive space Managing hard drive spaceChecking hard drive space 215 216 Using Disk CleanupTo use the Windows Disk Cleanup program 217 Checking the hard drive for errorsTo check the hard drive for errors 218 219 Defragmenting the hard driveTo run Disk Defragmenter 220 Backing up files 221 222 Using the Scheduled Task WizardTo start the Scheduled Task Wizard 223 224 Cleaning your computerCleaning the exterior Cleaning the mouse Cleaning the keyboardCleaning the computer screen Cleaning your computer To clean your trackball mouse 226 Restoring Software 227 Restoring Software Using the Restoration CDs228 Reinstalling device drivers Reinstalling device driversTo reinstall device drivers 229 230 231 To update device driversUpdating device drivers Updating device drivers 232 Reinstalling programs Reinstalling programsTo reinstall programs from the red Gateway CD 233 234 235 Reinstalling Windows 236 Reinstalling Windows 237 238 Upgrading Your 239 240 Adding and removing a PC CardTo insert a PC Card Upgrading Your Notebook Adding and removing a PC Card To remove a PC Card241 242 Changing drivesTo change bay modules 243 Changing drives 244 245 Preventing static electricity discharge 246 247 Preventing static electricity discharge 248 Adding or replacing memoryTo add or replace memory modules 249 Adding or replacing memory 250 251 252 Replacing the main hard drive kitTo replace the main hard drive kit 253 Replacing the main hard drive kit 254 Using Gateway 450 Port Replicator 255 Using the Gateway 450 Port Replicator 256 257 258 Attaching to the port replicator Connecting to the port replicatorConnecting to the port replicator To attach your notebook to the port replicator 260 Disconnecting from the port replicatorTo separate your notebook from the port replicator 261 262 Securing your port replicatorTo secure your notebook and port replicator Troubleshooting 263 264 Safety guidelinesTroubleshooting 265 First stepsSoftware support tools First steps Your notebook does not recognize a disc or the drive TroubleshootingCD or DVD drives An audio CD does not produce sound DVD movie will not play 267 To check IRQ usage in Windows XP Cleaning CDs or DVDsDevice installation 268 To free IRQ resources for the new device Diskette driveTo check IRQ usage in Windows 269 Display 270 271 To restore deleted filesFile management Hard drive You see an Insufficient disk space error messageYou see a Data error message 272 You cannot connect to the Internet InternetSecondary hard drive is not recognized 273 Built-in keyboard does not work Connecting to a Web site takes too longKeyboard External keyboard does not work 275 MemoryModem 276 To check the dialing properties in Windows XPTo check the dialing properties in Windows Your 56K modem does not connect at 56K 277 278 To access the gateway.your.way dial-up serverModem is not recognized by your notebook 279 To run modem diagnostics in Windows XPTo run modem diagnostics in Windows Mouse To turn down the modem volume in Windows XPTo turn down the modem volume in Windows 280 281 PasswordsNetworks Your notebook is not working on battery power PowerYour notebook is not working on AC power PC Cards Printer To set a default printer in Windows XPTo set a default printer in Windows 283 You see a Printer queue is full error message 284 285 SoundTouchpad TV out is not working VideoExternal monitor is not working 286 287 Telephone supportBefore calling Gateway Technical Support Telephone support Telephone numbers Service description How to reachResource Service description How to reach 288 Tutoring Tutoring and trainingSelf-help 289 290 Resource Service description For more informationTraining 291 Important safety informationSetting up your system 292 Appendix a Safety, Regulatory, and Legal InformationReplacement parts and accessories Care during use 293 Wireless GuidanceRegulatory compliance statements 294 Unintentional emitter per FCC Part United States of America295 296 FCC declaration of conformity 297 Industry Canada IC Intentional emitter per RSS Canada298 Unintentional emitter per ICES-003 299 Intentional emitter Mexico300 Unintentional emitter Laser safety statement 301 All Rights Reserved Macrovision statement302 Trademark Acknowledgments Index 303 186 304 USB 3, 37 305 306 Wireless 192, 193, 194 307 308 Fn 28 309 Jack 6, 35 310 311 Battery 25, 140, 141, 142, 143 312 162 313 314 132 315 213 316 317 MAN SYS US 450 SX4 USR GDE R1 9/02