Sound, Touchpad, 285 | Gateway 450 manual

Troubleshooting

You see a “Printer is out of paper” error message

■After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper.

Sound

You are not getting sound from the built-in speakers

■Make sure that headphones are not plugged into the headphone jack. For the location of the headphone jack, see “Left side” on page 3 and “Back” on page 257.

■Make sure that the volume control on your notebook is turned up. For more information, see “Status indicators” on page 26.

■Make sure that the Windows volume control is turned up. For more information, see “Adjusting the volume in Windows XP” on page 86 or “Adjusting the volume in Windows 2000” on page 89.

■Make sure that Mute controls are turned off. For more information, see “Status indicators” on page 26 or “Adjusting the volume in Windows XP” on page 86 or “Adjusting the volume in Windows 2000” on page 89.

Help and

Support

For more information about troubleshooting sound issues in Windows XP, click Start, then click Help and Support.

Type the keyword sound troubleshooter in the HelpSpot

Search box , then click the arrow.

You are not getting sound from headphones plugged into the port replicator

■Make sure that headphones are not plugged into your notebook’s headphone jack. For the location of the headphone jack, see “Left side” on page 3.

Touchpad

The touchpad does not work

Attaching a PS/2 mouse to your notebook or port replicator may deactivate the touchpad.

www.gateway.com

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Gateway 450 manual Sound, Touchpad, 285

Contents

Usersguide Page Contents Using Multimedia Using the InternetWindows Basics Iii Managing PowerSending and Receiving Faxes Customizing Your Computer Travel TipsNetworking Your Computer Maintaining Your Computer 199 Upgrading Your Notebook Using the Gateway 450 Port ReplicatorTroubleshooting Restoring Software Vii Safety, Regulatory, and Legal Information Index Viii Checking Out 1 Your Gateway Checking Out Your Gateway FrontComponent Icon Description Left side Left side Component Icon Description Right side Right side Component Back Back Bottom Bottom Keyboard area Keyboard area Gateway model number Identifying your modelGateway serial number Microsoft Certificate of Authenticity Internal wireless labelIdentifying your model Finding your specifications Finding your specifications Accessories Printers Accessories Checking Out Your Gateway Getting Started To connect the AC adapter Connecting the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems Starting your notebook Starting your notebookWaking up your notebook To start your notebook To turn off your notebook in Windows XP Turning off your notebookTo turn off your notebook in Windows Restarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook Indicator Icon Description Status indicators Using the keyboard Using the keyboard Key type Icon Description Key types Press and hold F N while Pressing this system key System key combinations Decrease the brightness of the display Multi-function buttons Multi-function buttonsButton Icon Press to Using the EZ Pad touchpad Using the EZ Pad touchpad Using the touchpad Getting Started Connecting the modem Connecting the modemTo connect the modem To connect to a wired Ethernet network Connecting to a wired Ethernet network Installing a printer, scanner, or other peripheral device Installing a printer, scanner, or other peripheral deviceBroadband Internet connections Getting Started Getting Help To start HelpSpot HelpSpotGetting Help HelpSpot Searching for a topic To play a HelpSpot video HelpSpot videos Online help Gateway Web site Gateway Web site Support Home tab Using eSupport Windows Basics Windows Basics About the Windows environment To use the Start menu Using the desktopUsing the Start menu Using the desktop Click a file or program to open it To add icons to the desktop Adding icons to the desktop Identifying window items Window item Description Identifying window items Viewing drives Working with files and foldersTo view the drives on your computer To see the files and folders on a drive Creating foldersWorking with files and folders To create a folder To copy a file or folder to another folder Copying and moving files and folders To move a file or folder to another folder Deleting files and folders To recover files or folders from the Recycle BinTo delete files or folders To empty the Recycle Bin Browsing for files and foldersTo browse for a file Working with files and folders Searching for files To find files and folders using the Search utility Using the Windows Search utilitySearching for files Using advanced search options Working with documents Working with documentsCreating a new document To create a new document To save a document Saving a document To open a document Opening a document To print a document Printing a document Shortcuts ShortcutsDo this Windows Basics Using the Internet Learning about the Internet Using the Internet To set up an Internet account with America Online Setting up an Internet accountSetting up an Internet account To connect to your America Online Internet account Accessing your Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Using the World Wide Web To connect to a Web site Connecting to a Web site To download files or programs from a Web site Downloading files To send e-mail using America Online Using e-mailSending e-mail Using e-mail To check your e-mail using America OnlineChecking your e-mail Using the Internet Using Multimedia Using Multimedia Using the diskette driveTo use a diskette Using the diskette drive Identifying drive types Using the CD or DVD driveCD drive CD-RW drive DVD drive Inserting a CD or DVD Using the CD or DVD driveTo insert a CD or DVD Adjusting the volume in Windows XP Adjusting the volumeTo adjust the overall volume level using hardware controls Adjusting the volume To adjust the overall volume level from Windows To adjust specific volume levels To adjust overall volume level using hardware controls Adjusting the volume in WindowsTo adjust overall volume level from Windows To adjust specific volume levels Listening to CDs Listening to CDsListening to CDs in Windows XP To play a CD When the media player opens, click play Listening to CDs in Windows To make an audio recording Recording and playing audio Recording and playing audio To play an audio recording in Sound Recorder Playing audio and video files with the Windows Media Player To play a file using the Windows Media Player Playing audio and video files with the Windows Media Player Playing CDs Using MusicMatchTo play a music CD in Windows XP Using MusicMatch To play a music CD in Windows Creating MP3 music files100 101 To create rip MP3 files 102 To edit track information Editing track information103 104 Building a music library To change the music library display settings Changing the music library display settings105 To listen to an Internet radio station Listening to Internet radio106 Creating data CDs Using a recordable driveUsing advanced features Using a recordable drive 108 To create a data CD 109 110 111 Creating music CDs 112 To create music CDs 113 114 115 Copying CDs 116 To copy a CD 117 To play a DVD Playing a DVD118 Playing a DVD 119 To view your notebook display on a television Viewing the display on a television120 Viewing the display on a television 121 122 Capturing video Capturing videoTo use Pinnacle Expression 123 124 125 Sending and 7 Receiving Faxes 126 Installing and configuring FaxInstalling Fax in Windows XP To install Fax 127 Configuring Fax in Windows XPTo configure Microsoft Fax Installing and configuring Fax 128 129 Configuring Fax in Windows 130 Sending a simple fax Sending a simple faxTo send a simple fax 131 To set up your fax cover page template Setting up your cover page template132 Faxing from programs Faxing from programsTo fax a document directly from most programs 133 To receive and view a fax in Windows XP Faxing a scanned documentReceiving and viewing a fax To fax a document that you have scanned Canceling a fax Canceling a faxTo cancel a fax that has not been sent in Windows XP To cancel a fax that has not been sent in Windows To automatically retry sending a fax Automatically retry sending a fax in Windows XP136 137 Automatically cancelling a fax in Windows XPTo automatically cancel a failed fax Automatically cancelling a fax in Windows XP 138 139 Managing Power Managing Power Monitoring the battery charge140 Recharging the battery Recharging the battery141 To recalibrate the battery Recalibrating the battery142 Changing batteries 143 144 To install a secondary battery Installing a secondary battery145 146 147 148 Extending battery life Extending battery lifeConserving battery power Using alternate power sources 150 Changing power modesIf your computer You want to Then Changing power settings Changing power settingsChanging the power scheme To change the power scheme 152 To change the alarm options Changing alarm options153 To change advanced power management settings Changing advanced settings154 To activate Hibernate mode Activating and using Hibernate mode155 156 To use Hibernate mode To change SpeedStep settings in Windows XP Changing SpeedStep settings157 158 To change SpeedStep settings in Windows 159 160 161 Travel Tips Travel Tips Radio frequency wireless connectionsModem 162 Files FilesSecurity 163 To create a startup password Power164 165 Additional tipsAdditional tips 166 167 Customizing 10 Your Computer 168 Adjusting the screen and desktop settingsAdjusting the color depth To change the color depth 169 Adjusting the screen and desktop settings To adjust the screen resolution Adjusting the screen resolution170 To change desktop colors in Windows XP Changing the colors on your Windows desktop171 172 173 To change desktop colors in Windows To change the desktop background in Windows XP Changing the desktop background174 175 To change the desktop background in Windows Click the Background tab 176 To select a screen saver Selecting a screen saver177 178 179 Changing the touchpad settingsTo change your touchpad settings Changing the touchpad settings 180 181 To program the multi-function buttons Programming the multi-function buttons182 Adding and modifying user accounts Adding and modifying user accountsTo add, delete, or modify user accounts in Windows XP 183 184 To switch user accounts in Windows XP 185 Networking Your Computer 186 Benefits of networkingSharing a single Internet connection Sharing drives 187 Sharing peripheral devicesStreaming audio and video files Playing multi-player games 188 Wired Ethernet networkWireless Ethernet Ieee 802.11a or Ieee 802.11b network Selecting a network connection 189 Using a wired Ethernet networkUsing a wired Ethernet network Ethernet, Fast Ethernet, or Gigabit Ethernet 190 Example wired Ethernet network 191 Equipment you need for a wired Ethernet network 192 Using a wireless Ethernet network Using a wireless Ethernet network Example access point wireless Ethernet network193 194 195 Example peer-to-peer wireless Ethernet network 196 For more information 197 Using your notebook on a networkTo turn wireless Ethernet on or off in Windows XP Using your notebook on a network 198 199 Moving from Your 12 Old Computer Moving from Your Old Computer Using the Windows XP Files and Settings Transfer WizardTo open the Files and Settings Transfer Wizard 200 201 Transferring filesFinding your files To find files in the My Documents folder 202 To find files using Find or SearchFile type File usually ends To use the Internet Connection Wizard Transferring Internet settingsSetting up your ISP Transferring Internet settings Transferring your Internet shortcuts Installing your old printer or scannerInstalling a USB printer or scanner Transferring your e-mail and address book 205 Installing a parallel port printerTo install your old printer Installing your old printer or scanner 206 Installing your old programs 207 Maintaining 13 Your Computer Maintaining Your Computer Maintenance task ImmediatelyCaring for your computer 208 209 Maintenance task Immediately Monthly When neededCaring for your computer To create an emergency startup diskette in Windows XP Creating an emergency startup diskette210 Creating an emergency startup diskette 211 212 Protecting your computer from viruses 213 To scan for virusesProtecting your computer from viruses To remove a virus To update Norton AntiVirus214 215 Managing hard drive spaceChecking hard drive space To check hard drive space To use the Windows Disk Cleanup program Using Disk Cleanup216 To check the hard drive for errors Checking the hard drive for errors217 218 To run Disk Defragmenter Defragmenting the hard drive219 220 221 Backing up files To start the Scheduled Task Wizard Using the Scheduled Task Wizard222 223 Cleaning the exterior Cleaning your computer224 Cleaning your computer Cleaning the keyboardCleaning the computer screen Cleaning the mouse 226 To clean your trackball mouse 227 Restoring Software 228 Using the Restoration CDsRestoring Software 229 Reinstalling device driversTo reinstall device drivers Reinstalling device drivers 230 Updating device drivers To update device driversUpdating device drivers 231 232 233 Reinstalling programsTo reinstall programs from the red Gateway CD Reinstalling programs 234 235 236 Reinstalling Windows 237 Reinstalling Windows 238 239 Upgrading Your Upgrading Your Notebook Adding and removing a PC CardTo insert a PC Card 240 241 To remove a PC CardAdding and removing a PC Card To change bay modules Changing drives242 Changing drives 243 244 245 246 Preventing static electricity discharge Preventing static electricity discharge 247 To add or replace memory modules Adding or replacing memory248 Adding or replacing memory 249 250 251 To replace the main hard drive kit Replacing the main hard drive kit252 Replacing the main hard drive kit 253 254 255 Using Gateway 450 Port Replicator 256 Using the Gateway 450 Port Replicator 257 258 To attach your notebook to the port replicator Connecting to the port replicatorConnecting to the port replicator Attaching to the port replicator To separate your notebook from the port replicator Disconnecting from the port replicator260 261 To secure your notebook and port replicator Securing your port replicator262 263 Troubleshooting Troubleshooting Safety guidelines264 First steps First stepsSoftware support tools 265 An audio CD does not produce sound TroubleshootingCD or DVD drives Your notebook does not recognize a disc or the drive 267 DVD movie will not play 268 Cleaning CDs or DVDsDevice installation To check IRQ usage in Windows XP 269 Diskette driveTo check IRQ usage in Windows To free IRQ resources for the new device 270 Display File management To restore deleted files271 272 You see an Insufficient disk space error messageYou see a Data error message Hard drive 273 InternetSecondary hard drive is not recognized You cannot connect to the Internet External keyboard does not work Connecting to a Web site takes too longKeyboard Built-in keyboard does not work Modem Memory275 To check the dialing properties in Windows To check the dialing properties in Windows XP276 277 Your 56K modem does not connect at 56K Modem is not recognized by your notebook To access the gateway.your.way dial-up server278 To run modem diagnostics in Windows To run modem diagnostics in Windows XP279 280 To turn down the modem volume in Windows XPTo turn down the modem volume in Windows Mouse Networks Passwords281 PC Cards PowerYour notebook is not working on AC power Your notebook is not working on battery power 283 To set a default printer in Windows XPTo set a default printer in Windows Printer 284 You see a Printer queue is full error message Touchpad Sound285 286 VideoExternal monitor is not working TV out is not working Telephone support Telephone supportBefore calling Gateway Technical Support 287 288 Service description How to reachResource Service description How to reach Telephone numbers 289 Tutoring and trainingSelf-help Tutoring Training Resource Service description For more information290 Setting up your system Important safety information291 Care during use Appendix a Safety, Regulatory, and Legal InformationReplacement parts and accessories 292 Regulatory compliance statements Wireless Guidance293 294 295 United States of AmericaUnintentional emitter per FCC Part FCC declaration of conformity 296 297 Unintentional emitter per ICES-003 Canada298 Industry Canada IC Intentional emitter per RSS 299 Unintentional emitter Mexico300 Intentional emitter 301 Laser safety statement Trademark Acknowledgments Macrovision statement302 All Rights Reserved 303 Index 304 186 305 USB 3, 37 306 307 Wireless 192, 193, 194 308 309 Fn 28 310 Jack 6, 35 311 312 Battery 25, 140, 141, 142, 143 313 162 314 315 132 316 213 317 MAN SYS US 450 SX4 USR GDE R1 9/02