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Gateway ALR 7300 Peripheral/Adapter problems, A SCSI device is not recognized by the system, The diskette drive is not recognized by the system

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Peripheral/Adapter problems

A SCSI device is not recognized by the system.

Probable Cause	Solution

The device needs to be	From the Control Panel window (Start
added as new hardware.	Settings Control Panel), double-clickAdd New
	Hardware. Follow the directions for adding the
	device. If you are not experienced with this
	procedure, call Technical Support.

The SCSI ID may be	Assign an available SCSI ID to the device.
invalid.

The SCSI chain is not	Make certain the last device on the SCSI
terminated.	chain is terminated.

The device cables are	Open the system and check all cables
not installed correctly.	between the controller and the device.

The diskette drive is not recognized by the system.

Probable Cause	Solution

The diskette drive may	Restart the server, and then press F2 to enter
be configured	Setup. From the Main menu, ensure that the
incorrectly.	diskette drive parameters are set correctly
	(Legacy Diskette A or Legacy Diskette B).

The drive cables are not	Open the system and check all cables
connected properly.	connected to the controller.

The drive controller is	Open the system and reseat the drive
not seated properly.	controller. This possibility is only valid for
	systems that include an add-in drive
	controller.

Troubleshooting 91

Contents

Maintaining and Troubleshooting the Gateway ALR 7300 Server Trademark Acknowledgments Contents System Access Components Installing Components BIOS Setup Troubleshooting Reference Data Index Page Preface Conventions used in this guide Safety instructions Additional information sources The Gateway Support Center System Access Static electricity precautions Opening the system Removing the side panel To Remove the Side Panel Page Removing the bezel To Remove the Front Bezel Removing the top cover To Remove the Top Cover Page Closing the system Replacing the top cover To Replace the Top Cover Replacing the bezel To Replace the Front Bezel Replacing the side panel To Replace the Side Panel Components System board components Page Chassis fans Power connectors Primary power connector Supplemental power connector Soft power connector Drive controllers and connectors Hard drive (IDE) controller and connectors Diskette drive controller and connector SCSI controller and connectors Front panel connectors SHM mode jumper Front panel connector Reset connector External hard drive LED connector Hard drive LED connector User NMI connector Server management connectors Server management connector Cover intrusion switch connector I2C connector RAID cage connector System jumpers Clear CMOS jumper CPU speed setting jumper I2O feature connector Battery Expansion slots I/O connectors Processor subsystem Processors and processor slots Processor fan connectors Voltage regulator modules Memory Quick Hot-swapRAID cage SCSI backplane components Page Installing Replacing the processor To Replace the Processor Page Figure 12: Removing the Processor 5.Place the processor cartridge that you removed in a safe place 7.Slide the cartridge all of the way down until it is firmly seated. See Figure Page Installing a second processor To Install a Second Processor Page Page Setting the jumpers Processor speed jumper Clear CMOS jumper To Clear CMOS Memory Installing memory To Install DIMMs To Remove DIMMs Adding and replacing drives Replacing a 3.5-inchdrive in the front drive bay To Replace the 3.5-inchDiskette Drive Page Page Figure 23: Replacing the Drive Bracket 10.Secure the drive bracket to the chassis with the screws you removed in Step 12.Close the case, as described in “Closing the system” on page 13.Reconnect the power cord and turn on the system Installing a drive in the 5.25-inchdrive bay To Install a Drive in the 5.25-inchDrive Bay Page Figure 25: Installing a Drive in the 5.25-InchDrive Bay 13.Run the configuration software that came with the drive, if required Replacing the RAID cage in the 5.25-inchdrive bay To Replace the RAID Cage Page Installing the New RAID Cage Page Replacing a hard disk in the rear drive bay To Replace a Hard Drive in the Rear Drive Bay Figure 31: Removing the Hard Disk Bracket and Drive Figure 32: Installing a Hard Drive in the Rear Drive Bay 10.Close the case, as described in “Closing the system” on page 11.Reconnect the power cord and turn on the system SCSI cable kit installation To install the SCSI cable kit: Adding an expansion card To Install an Expansion Card Figure 34: Installing an Expansion Card 6.Firmly insert the edge of the expansion card into the slot Removing an expansion card To Remove an Expansion Card Page Replacing the battery To Replace the Battery Troubleshooting the battery installation Installing software and drivers Installing the video drivers NetWare 4.11 drivers and Seagate Backup Exec issues NetWare 4.11 driver issues: Seagate Backup Exec issues: Page BIOS Setup About the BIOS Setup Utility Using the BIOS Setup Utility Main menu screen System Time •System Date lets you set the system date, using the format MM:DD:YYYY Legacy Diskette A: Disabled Legacy Diskette B: Hard disk drive setup screen Multi-Sector Transfers: Disabled, Standard, 2 Sectors, 4 Sectors, 8 Sectors, and 16 Sectors LBA Mode Control: Enabled Advanced menu screen Large Disk Access Mode: Local Bus IDE Adapter Secondary, and Both Resource Configuration Peripheral Configuration Resource configuration screen Memory Reservation Figure 43: Memory Reservation Screen XXXX – XXXX: Reserved IRQ Reservation Page Peripheral configuration screen Parallel Port: Mode: ECP Bi-directional Output Only Keyboard features screen Cache memory screen Security menu screen Set Supervisor Password Set User Password Password on Boot: Fixed Disk Boot Sector: Normal Boot menu screen Fourth Boot Device: Fifth Boot Device: Hard Drive: Removable Devices: Exit menu screen Updating the BIOS To Update the BIOS Page Troubleshooting Introduction Computer virus notice To Prevent Virus Infection Troubleshooting checklist Verifying your configuration Troubleshooting guidelines CD-ROMproblems An audio CD produces no sound The CD-ROMdrive is not recognized by the system Hard disk problems The SCSI drive is not recognized by the system The IDE drive is not recognized by the system Memory/Processor problems Memory errors were detected during system start up A new processor is not recognized by the system Modem problems The modem is not recognized by the system Peripheral/Adapter problems A SCSI device is not recognized by the system The diskette drive is not recognized by the system The diskette drive will not read, write, or format The diskette drive LED illuminates continuously An expansion card is not recognized by the system Printer problems The printer will not turn on The printer is turned on but will not print The printer prints garbled text System problems The system will not start up The keyboard doesn’t work The mouse doesn’t work Video problems The system is running but there is no display The text on the display is dim or difficult to read The color monitor displays everything in black and white The displayed characters are garbled The video is distorted Error messages Page Page Reference Data Acronyms and abbreviations EPP ESD FAT IDE I/O PIC PIO PnP POST PS/2 USB VAC VGA VRM Terms and definitions Disk Diskette - A removable disk, also called a floppy Hard drive I/O Operating system Refresh rate Resolution Specifications Memory map I/O map IRQ usage DMA usage DIMM configurations Page FCC Notice Industry Canada Notice CE Notice VCCI Notice Australia/New Zealand Notice Index