Printer problems

The printer will not turn on.

Probable Cause

Solution

 

 

The printer is not

Check the power cable. Make certain it is

plugged in.

plugged into a live power source.

 

 

The printer is not turned

Make certain the printer power switch is

on.

depressed or set to the on position. If power is

 

applied to the printer, the green power LED

 

should light.

 

 

The printer is defective.

Try another printer if one is available.

 

 

The printer is turned on but will not print.

Probable Cause

Solution

 

 

The printer is not

Check the data cable between the printer and

connected to the

the system. Make certain it is connected to

system.

the proper port. Check the connector and

 

cable for bent or broken pins.

 

 

The printer is not

If the printer to which you are trying to print is

designated as the

not the default printer, make certain you have

default printer.

selected it through the application’s printer

 

setup function.

 

 

The printer has not been

From the Printers window (Start Settings

added to the system.

Printers), double-click Add Printer. Follow the

 

directions for adding the new printer.

 

 

The printer prints garbled text.

Probable Cause

Solution

 

 

The wrong driver is used

From the Printers window (Start Settings

for the selected printer.

Printers), select the printer. From the File

 

menu, click Properties. Make certain the

 

printer is using the right printer driver. If not,

 

install the correct one.

 

 

Troubleshooting 93