System problems

The system will not start up.

Probable Cause

Solution

 

 

The system is not

Check the power cable(s) and make certain it is

connected to an AC

connected to an AC power source.

outlet.

 

 

 

The voltage selection

Make certain the voltage selection switch

switch is not set

reflects the correct power source.

correctly.

 

 

 

One power supply is not

Verify that both power cords are plugged into

supplying power to the

working AC outlets. Verify that both power cords

load share module.

are fully plugged into their AC-in connectors on

 

the back panel of the computer. Verify that both

 

power supplies are set to the correct voltage

 

range (115-V AC or 230-V AC). Verify that both

 

power supplies are turned on. Replace any

 

defective power supply.

 

 

The keyboard doesn’t work.

Probable Cause

Solution

 

 

A key was depressed

Clear the sticking key, then turn off the system,

while the system was

wait for a few seconds, and then turn the system

starting up.

back on.

 

 

The keyboard is not

Check the cable. Make certain it is plugged in

plugged in or connected

correctly.

properly.

 

 

 

Something spilled into

Turn off the system. Turn the keyboard upside

the keyboard.

down to let it dry before turning the system back

 

on.

 

 

The keyboard is

Try a keyboard you know is working.

defective.

 

 

 

94 Maintaining and Troubleshooting the Gateway ALR 7300 Server