Maintaining and Troubleshooting the Gateway ALR 7300 Server
Trademark Acknowledgments
Contents
System Access
Components
Installing Components
BIOS Setup
Troubleshooting
Reference Data
Index
Page
Preface
Conventions used in this guide
Safety instructions
Additional information sources
The Gateway Support Center
System Access
Static electricity precautions
Opening the system
Removing the side panel
To Remove the Side Panel
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Removing the bezel
To Remove the Front Bezel
Removing the top cover
To Remove the Top Cover
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Closing the system
Replacing the top cover
To Replace the Top Cover
Replacing the bezel
To Replace the Front Bezel
Replacing the side panel
To Replace the Side Panel
Components
System board components
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Chassis fans
Power connectors
Primary power connector
Supplemental power connector
Soft power connector
Drive controllers and connectors
Hard drive (IDE) controller and connectors
Diskette drive controller and connector
SCSI controller and connectors
Front panel connectors
SHM mode jumper
Front panel connector
Reset connector
External hard drive LED connector
Hard drive LED connector
User NMI connector
Server management connectors
Server management connector
Cover intrusion switch connector
I2C connector
RAID cage connector
System jumpers
Clear CMOS jumper
CPU speed setting jumper
I2O feature connector
Battery
Expansion slots
I/O connectors
Processor subsystem
Processors and processor slots
Processor fan connectors
Voltage regulator modules
Memory
Quick Hot-swapRAID cage
SCSI backplane components
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Installing
Replacing the processor
To Replace the Processor
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Figure 12: Removing the Processor
5.Place the processor cartridge that you removed in a safe place
7.Slide the cartridge all of the way down until it is firmly seated. See Figure
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Installing a second processor
To Install a Second Processor
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Page
Setting the jumpers
Processor speed jumper
Clear CMOS jumper
To Clear CMOS Memory
Installing memory
To Install DIMMs
To Remove DIMMs
Adding and replacing drives
Replacing a 3.5-inchdrive in the front drive bay
To Replace the 3.5-inchDiskette Drive
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Page
Figure 23: Replacing the Drive Bracket
10.Secure the drive bracket to the chassis with the screws you removed in Step
12.Close the case, as described in “Closing the system” on page
13.Reconnect the power cord and turn on the system
Installing a drive in the 5.25-inchdrive bay
To Install a Drive in the 5.25-inchDrive Bay
Page
Figure 25: Installing a Drive in the 5.25-InchDrive Bay
13.Run the configuration software that came with the drive, if required
Replacing the RAID cage in the 5.25-inchdrive bay
To Replace the RAID Cage
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Installing the New RAID Cage
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Replacing a hard disk in the rear drive bay
To Replace a Hard Drive in the Rear Drive Bay
Figure 31: Removing the Hard Disk Bracket and Drive
Figure 32: Installing a Hard Drive in the Rear Drive Bay
10.Close the case, as described in “Closing the system” on page
11.Reconnect the power cord and turn on the system
SCSI cable kit installation
To install the SCSI cable kit:
Adding an expansion card
To Install an Expansion Card
Figure 34: Installing an Expansion Card
6.Firmly insert the edge of the expansion card into the slot
Removing an expansion card
To Remove an Expansion Card
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Replacing the battery
To Replace the Battery
Troubleshooting the battery installation
Installing software and drivers
Installing the video drivers
NetWare 4.11 drivers and Seagate Backup Exec issues
NetWare 4.11 driver issues:
Seagate Backup Exec issues:
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BIOS Setup
About the BIOS Setup Utility
Using the BIOS Setup Utility
Main menu screen
System Time
•System Date lets you set the system date, using the format MM:DD:YYYY
Legacy Diskette A:
Disabled
Legacy Diskette B:
Hard disk drive setup screen
Multi-Sector
Transfers:
Disabled, Standard, 2 Sectors, 4 Sectors, 8 Sectors, and 16 Sectors
LBA Mode Control:
Enabled
Advanced menu screen
Large Disk Access Mode:
Local Bus IDE Adapter
Secondary, and Both
Resource Configuration
Peripheral Configuration
Resource configuration screen
Memory Reservation
Figure 43: Memory Reservation Screen
XXXX – XXXX:
Reserved
IRQ Reservation
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Peripheral configuration screen
Parallel Port:
Mode:
ECP
Bi-directional
Output Only
Keyboard features screen
Cache memory screen
Security menu screen
Set Supervisor Password
Set User Password
Password on Boot:
Fixed Disk Boot Sector:
Normal
Boot menu screen
Fourth Boot Device:
Fifth Boot Device:
Hard Drive:
Removable Devices:
Exit menu screen
Updating the BIOS
To Update the BIOS
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Troubleshooting
Introduction
Computer virus notice
To Prevent Virus Infection
Troubleshooting checklist
Verifying your configuration
Troubleshooting guidelines
CD-ROMproblems
An audio CD produces no sound
The CD-ROMdrive is not recognized by the system
Hard disk problems
The SCSI drive is not recognized by the system
The IDE drive is not recognized by the system
Memory/Processor problems
Memory errors were detected during system start up
A new processor is not recognized by the system
Modem problems
The modem is not recognized by the system
Peripheral/Adapter problems
A SCSI device is not recognized by the system
The diskette drive is not recognized by the system
The diskette drive will not read, write, or format
The diskette drive LED illuminates continuously
An expansion card is not recognized by the system
Printer problems
The printer will not turn on
The printer is turned on but will not print
The printer prints garbled text
System problems
The system will not start up
The keyboard doesn’t work
The mouse doesn’t work
Video problems
The system is running but there is no display
The text on the display is dim or difficult to read
The color monitor displays everything in black and white
The displayed characters are garbled
The video is distorted
Error messages
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Reference Data
Acronyms and abbreviations
EPP
ESD
FAT
IDE
I/O
PIC
PIO
PnP
POST
PS/2
USB
VAC
VGA
VRM
Terms and definitions
Disk
Diskette - A removable disk, also called a floppy
Hard drive
I/O
Operating system
Refresh rate
Resolution
Specifications
Memory map
I/O map
IRQ usage
DMA usage
DIMM configurations
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FCC Notice
Industry Canada Notice
CE Notice
VCCI Notice
Australia/New Zealand Notice
Index
