Important!

Some systems do not have sound cards because sound capabilities are built into the system board.

The CD-ROM drive is not recognized by the system.

Probable Cause

Solution

 

 

The CD is not intended

Make certain the CD is PC-compatible.

for PC use.

 

 

 

The CD is loaded

Make certain the label is facing upward, and

incorrectly.

then try again.

 

 

The CD is scratched or

Try cleaning the CD with a lint-free cloth. Check

dirty.

the CD for scratches.

 

 

The CD-ROM drive

From the Control Panel window (Start Settings

needs to be added as

Control Panel), double-clickAdd New Hardware.

new hardware.

Follow the directions for adding the drive. If you

 

are not experienced with this procedure, call

 

Technical Support.

 

 

The secondary IDE

Restart your computer, and then press F2 to

device may be disabled.

enter the setup program. From the Peripheral

 

Configuration Advanced menu, set the Secondary

 

IDE Interface to Auto and make certain the

 

Secondary IDE Status is Enabled.

 

 

The CD cables are not

Open the system and check all cables between

installed correctly.

the CD controller and the CD-ROM drive.

 

 

Hard disk problems

The SCSI drive is not recognized by the system.

Probable Cause

Solution

 

 

The SCSI bus is not

Make certain the last device on the SCSI

properly terminated.

chain is properly terminated.

 

 

The drive is configured

Change the device SCSI address to one that

with a conflicting SCSI

is not currently used by the system.

address.

 

 

 

The cables are not

Open the system and check the cable

connected correctly.

connections.

 

 

88 Maintaining and Troubleshooting the Gateway ALR 7300 Server