GE 60-883-95R installation instructions Troubleshooting Guide

Troubleshooting

Table 11: Troubleshooting Guide

Problem Solution

The system does not respond when the Call button	• Verify the phone line is plugged into the LINE jack
or panic button are activated.	in the back of the panel.
	• Make sure the Primary Phone Number (Option 3) is
	programmed.
	• Make sure Option 21: Call Button Enable is set to 1
	or 2.
I can’t select an option number I need to change.	• Be sure you have entered Utility Access Code 1 or
	Utility Access Code 2. The Master Access Code can
	only change Options 1, 5, 22 and 29
I don’t get the phone test option when I press the	• Make sure a Phone Number (Option 3-5) is pro-
Menu button on the back of the panel.	grammed.
	• Make sure Manual Phone Test (Option 16) is on.
The system is beeping.	• Press the Status button.
	• Refer back to this table or the System Operation sec-
	tion for information on correcting the problem.
The system is announcing “System phone commu-	• Verify the phone line is connected correctly.
nications failure.”	• Verify a Phone Number (Option 3-5) is programmed
	correctly.
	• If testing a voice event notification number the
	phone must be answered in order for the phone test
	to pass.
The system is announcing “System low battery.”	• Make sure the battery is fully charged and connected
	properly. It may take several hours for the system to
	charge after first being plugged in.
	• Replace the backup battery.
	• Perform a sensor test.
I performed a sensor test and the panel announces	• The sensor(s) has been deleted or not programmed
“Function not available.”	into the system.
	• Follow the instructions for Adding/Replacing sen-
	sors.
The system is announcing “Sensor low battery.”	• Replace the sensors battery. Refer to the sensor man-
	ual for battery replacement instructions.
My access code doesn’t work.	• The Access Code Length may have been changed.
	Try using one of the default codes from Table 6 on
	page 15.

Troubleshooting 28