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GE Troubleshooting the FPC, FPC 1000 Troubleshooting Table for Notebook Usage, Card Problems

Models: FPC 1000

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Chapter 2

2.3 Troubleshooting the FPC 1000

When properly installed and used, the Flarion Wireless Broadband PC Card is very reliable. Problems that arise are likely to be because:

•Wireless Broadband coverage is not available.

•The FPC 1000 is not compatible with the operating system in your PC. The following operating systems do not work with the wireless network card: Windows 95, Windows 98 (Gold Edition), and NT 4.0.

•Other devices are using the system resources that are required for the FPC 1000 to function

•The wrong driver has been installed.

Identify possible causes and solutions to problems from the Troubleshooting Table.

Table 2: FPC 1000 Troubleshooting Table (for Notebook Usage)

Card Problems	Possible Causes	Suggestions
The Flarion	The card is not	Reinsert the card. The blue light should
Mobility Manager	fully inserted.	appear when inserted properly.
icon says	You disabled the	In the Flarion Mobility Manager window,
“Disabled”.	session but forgot	Click “Options”, then “Enable”.
	to enable it.	Remove and reinsert the PC card.
	The driver was	Uninstall and then reinstall the software
	stopped from the	correctly.
	system tray.
	The software was
	not successfully
	installed.

Flarion FPC 1000 Wireless Network Card User Guide	 2004 Flarion
Page 36	Flarion Proprietary and Confidential

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GE Troubleshooting the FPC, FPC 1000 Troubleshooting Table for Notebook Usage, Card Problems, Possible Causes, Chapter

Contents

Version Date Flarion Proprietary and Confidential  2004 Flarion Technologies, IncFlarion FPC 1000 Wireless Network Card User Guide Flarion Technologies, Inc Bedminster One 135 Route 202/206 SouthWARRANTY DISCLAIMER Preliminary MaterialCOPYRIGHT AND TRADEMARK STATEMENT Copyright  2003-2004 Flarion Technologies, Inc. All rights reservedFPC 1000 Card Features and Benefits FPC 1000 Package ContentsUsing FPC 1000 with a Notebook PC Installing the FPCLIST OF FIGURES LIST OF TABLESPreliminary Material 1.2 FPC 1000 Card Features and Benefits Figure 1 FPC 1000 Wireless Network CardChapter 1. FPC 1000 Basics 1.1 About the FPC1.4 FPC 1000 Package Contents 1.3 FPC 1000 Applications1.5 PC Card Software Chapter1.5.1. About FMM 1.5.2. About Driver SoftwareFPC 1000 Basics Chapter 2.Using FPC 1000 with a Notebook PC 2.1 Installing the FPCChapter 2.1.1. Checking Hardware and Software Requirements Table 1 Hardware Requirements for the FPCCategory Requirement2.1.2. Installing Flarion Mobility Manager Software Figure 2 CD Launcher MenuIf the CD Launcher menu does not automatically appear 1. Click Start⇒Run⇒OpenFigure 3 Mobility Manager Setup Screen Using FPC 1000 with a Notebook PC2.1.3. Attaching the Antenna to the PC Card 2.1.3.1 Attaching the Standard AntennaFigure 4 Attaching the Standard Antenna Keep the antenna in the up position to assure maximum performanceFigure 5 Installing the Extended Range Antenna Kit 2.1.3.2 Attaching the Extended Range AntennaUsing FPC 1000 with a Notebook PC Figure 6 Installed Extended Range Antenna 2.1.4. Inserting the FPC 1000 into the PCMCIA SlotChapter Figure 7 Hardware Installation FPC 1000 Installation is now complete2.1.4.1 Loading Device Drivers for Windows 2.1.4.2 Loading Device Drivers for Windows 2000/XP2.2 Using the FPC 2.2.1. General Usage GuidelinesChapter 2.2.2. Using the Flarion Mobility Manager Figure 9 FMM IconFigure 10 FMM System Tray Icon Using FPC 1000 with a Notebook PCFigure 11 FMM Indicators Chapter2.2.2.1 Monitoring Connection Status and Connection Time Figure 12 Connection Status and Connection TimeUsing FPC 1000 with a Notebook PC 2.2.2.2 Monitoring Kilobytes Received and Sent Figure 13 Kilobytes Received and SentChapter 2.2.2.3 Monitoring Signal Strength and Quality Figure 14 Signal Strength and Quality IndicatorsUsing FPC 1000 with a Notebook PC 2.2.2.4 Closing, Exiting and Ending Sessions ChapterFigure 15 Closing, Exiting and Ending Using FPC 1000 with a Notebook PCOptions Menu Exit, Enable/Disable Close Window  2004 Flarion2.2.2.5 Enabling and Disabling the FPC Windows 2000/XPChapter 2.2.2.6.1 About Software Upgrades 2.2.2.6 Upgrading SoftwareUsing FPC 1000 with a Notebook PC 2.2.2.6.2 Upgrade Methods Figure 16 Upgrade Available MessageChapter Figure 17 Information Screen - Advanced Tab Using FPC 1000 with a Notebook PCFigure 18 Downloading Update Message Figure 19 Click OK to Update MessageChapter Figure 20 Check for Upgrade Using FPC 1000 with a Notebook PCFigure 22 Update Available Message Figure 23 Update Yes/No Message Figure 21 No Files Need Updating MessageChapter Figure 24 Downloading Updates Message Figure 25 Click OK to Update MessageUsing FPC 1000 with a Notebook PC To uninstall the Flarion Mobility Manager software Chapter2.2.2.7 Software Upgrade Notes Using FPC 1000 with a Notebook PC2.2.3. Removing the FPC ChapterWHEN REMOVING THE ANTENNA FROM THE PC 2.2.4. Removing the Antenna from the FPCCARD, DO NOT PULL FROM THE TOP OF THE ANTENNA. THIS MAY CAUSE THE ANTENNA TO BREAK2.3 Troubleshooting the FPC Table 2 FPC 1000 Troubleshooting Table for Notebook UsageCard Problems Possible Causesafter software Card ProblemsUsing FPC 1000 with a Notebook PC Possible CausesCard Problems ChapterPossible Causes SuggestionsAppendix A. Technical Specifications A.1 Environmental SpecificationsA.2 Mechanical Specifications Appendix A