Manuals / Oki / Computer Equipment / All in One Printer

Oki 5780 manual Reception Troubleshooting, Reception fails a communication error occurs

Models: 5780

1 114

Download 114 pages 41.82 Kb

Page 103

Reception Troubleshooting

Reception fails; a communication error occurs.

Are the IPADDRESS, SubNetMask and Default Gateway settings correct?

Has the POP server been configured correctly?

If using DNS, is the DNS server address correct?

Have you set the USER ID correctly as registered on the POP server?

Have you set the password correctly as registered on the POP server?

If APOP is on, it will cause a communication error on a POP server that does not support APOP.

Reception does not start.

Has the POP interval been set at 0?

If the TEXT PRINT setting is ON, you cannot receive messages while a print alarm (no paper, cover open, paper jam, etc.) is on.

Is there sufficient free memory space? Images are stored in memory first, and cannot be received if there is not enough space.

When I try to receive data manually, a warning message appears on the display.

Have you registered a POP server and a USER ID?

The display shows message “OPTION BOARD ERROR.”

An error may have occurred at the interface between the fax machine and the network card.

Turn off the fax machine. Verify that the network card is correctly installed. Turn the machine on.

A communication error occurs during reception, and a report is printed out.

Your machine does not support the format of the received file.

T.37 Option Guide: English 103

Image 103

Oki 5780 manual Reception Troubleshooting, Reception fails a communication error occurs, Reception does not start

Contents

T.37 Option Guide Trademark Information Document Title and Part NumberDisclaimer Copyright InformationT.37 Internet Fax Contents4 OKIFAX 5780/5980 Network Scanner Overview T.37 Internet FaxOperation Overview End User Operation Overview End User · User’s Guide · Warranty Document · Option Guides· SMTP Server Address / Name · DNS Server’s IPAddress · Host Name E-mail Address SMTP Server Address / NameDNS Server’s IP ADDRESS Host Name10 OKIFAX 5780/5980 Internet Fax Reception General InformationDNS Server’s IP Address POP Server PasswordAccessing Network Settings From the Fax Machine Front Panel POP Server Address / NameAvailable ONLY when 600 dpi option is installed List of SettingsInformation Provided Warranty DocumentUser’s Guide Dual Line Option GuidesInternet - Fax Utility OKIVIEWNetwork Print Driver LPR Add Port/Pop up Monitor UtilityComponents of an Internet Fax over the Internet are more vulnerable to interception What Your T.37 Internet Fax Machine Can DoInternet faxes differ from traditional faxes in these waysHelpful Hints T.37 Internet Faxing is conducted over the Internet via network servers Installation and setup requirements may vary from system to system Operation OverviewWhen printing, Macintosh and UNIX are not supported LAN Topologies and Operating SystemsIdentifying Current Settings Set Up on a NetworkPrinting the Configuration Report Using the Fax Machine’s Menu Settings Recorded on the Network CardPrinting the NIC Configuration Report or the NIC Information Report Network Card Manual Accessing Settings Settings Stored on the Fax MachineGeneral Information 26 OKIFAX 5780/5980 List of User Functions Network SettingsThe same size paper must be installed in both trays Set to ONSet to OFF The optional second tray must be installed for this to functionSettings are 5 sec., 30 sec., 5 min Default Setting is 30 sec 50 Communications Limit To correct this errorTo prevent this error Delete POP Message User FunctionAny characters that cannot be printed are shown as spaces In the United States, the difference is always a negative valueExample East Coast Standard Time is Only US-ASCII characters will printOften, other manufacturers’ Internet Fax products support only MH The setting for this function always applies when using Internet Fax Domain Name Restrictions Example# & ’ * + , - . / = ? · @ ? ” % ~ MDN vs. DSN An Error MDN will be returned to the sender if Example MDN MessageIf the receiver is another OKI T.37 device, the format must be TIFF Send Notification User Function GW Forward Text User FunctionAfter changing the network settings under User Function 98, press MENU DHCP Server 4 SMTP SERVER NAME Explanation of Settings 1 IPADDRESS3 DEFAULT GATEWAY 2 SUBNETMASK= ? · @ ? ” % ~ 5 POP SERVER NAME6 POP USER ID RestrictionsRestrictions 7 POPPASSWORD8 DNS P .SRVADDRESS 9 DNS S .SRVADDRESS# & ’ * + , - . / = ? · @ ? ” % ~ 10 HOST NAME11 FAX E-mail Address Restrictions44 OKIFAX 5780/5980 12 DSN Delivery Status Notificationpressing and holding the button on the card if your Resets the Network Card to its original factory settingsYou may also reset the card to factory settings by 13 NIC INITIALIZEChanging Settings Printer Status Network Status Network Connection TCP/IP NetWare Status Name Location Network Protocols TCP/IP RAPP, BOOTP, DHCP The differences are explained here TCP/IP Printer StatusNetwork Status Network ConnectionUseAPOP POP3SMTP Port Number POP Port Number52 OKIFAX 5780/5980 Using OKIVIEWThe Network Card Report provides the MAC address as NetWare GeneralInternet Fax TCP/IPYour fax machine is Telnet capable Customization ProcedureProgramming e-mail Addresses One-Touch Key 32 is the @ symbol E-mail Address Restrictions Confirming e-mail Address Programming58 OKIFAX 5780/5980 Sending a Document Using Internet Fax1 Load your documents 2 Select the entry method To access these options 1 Load the document 2 CC List of e-Mail OptionsDescriptions of e-Mail Options 1 TO7 RETURN RECEIPT 4 SUBJECT5 SEND FILE FORMAT 6 SENDER ID EMAILAlso known as Numeric Keypad Walk-up e-mail faxing TIFF or PDF Format 66 OKIFAX 5780/5980 Text AttachmentText for TIFF-format Text for PDF-formatTo view TIFF files, you must have a TIFF viewer installed on your PC Receiving Internet Faxes Text Print ON Automatic ReceptionSingle Message Multiple MessagesTIFF Receiving TIFF filesYour machine CANNOT receive mail messages with PDF attachments Compression ResolutionThere are many different kinds of TIFFs Your fax machine may not be able to print Receiving e-mails Body TextYour fax machine can print Your fax machine cannot printPOP Gateway Forwarding Gateway Services ForwardingRestrictions 1 Press MENU/EXIT7 Press MENU/EXIT 2 Press 95 on ten key pad 3 Enter GW SUBJECT For example SENDSMTP Answer Mode Forwarding· Image Restrictions · Telephone Number Restrictions Example Consult with your network administrator for the correct format to useA client can be a computer or an Internet Fax You will need to adjust settings in these categories · DNS Server Network Setup Add a PTR Record Install the Fax MachineAdd a Record Address A recordThe DNS server configuration is not always used With “fax”, the server DOES NOT receive mail to fax.abc.com Relay Procedure How it works1 Create a personal mailbox as a relay mailbox Network Scanner The Sender ID will not appear at the top of scanned documents Printing Documents Network PrintingIt will not cause any problems with the installation of the driver Operating SystemsIgnore this message if it appears 90 OKIFAX 5780/5980 Windows 95/98Set EtherTalk “Disable” to prevent it from being used also known as CD Setup Utilities92 OKIFAX 5780/5980 ConfigurationUser Functions SettingsAuto Tray Switch User Function 1 IPADDRESSSet to OFF Paper Size Check User FunctionLAN Print T.O User Function Set to ONBanner Output End User Problem SolvingNetwork Administrator List of SMTP Error Codes The following are SMTP protocol error codes given in RFC821 Codes POP3 Communication ErrorsF931 E-mail cannot be received invalid TIFF I have turned MDN or DSN ON, but no confirmation has been returned Transmission TroubleshootingTransmission fails a communication error occurs Display shows message “OPTION BOARD ERROR.”Reception does not start Reception TroubleshootingReception fails a communication error occurs The display shows message “OPTION BOARD ERROR.”The same mail prints repeatedly Communication errors occur, and service code F020 is given each timeThe fax machine prints out a large number of meaningless characters Is it necessary to set the Domain Name User Function 91? SMTP PDF files are not receivedYou want a different format for the Return Receipt TEXTThe Internet Fax refuses to receive data E-mail-to-Fax Troubleshootingfax.text.com There is a Domain DiscrepancyI didn’t receive a Relay Return Receipt I didn’t receive a Relay Return Receipt There is a transmission errorI sent an email, but it wasn’t forwarded E-mail-to-Fax TroubleshootingCheck the setting of User Function 84 Delete POP Message E-mail-to-Fax TroubleshootingTo prevent this error To correct this error110 OKIFAX 5780/5980 My fax machine sender ID is not included in documents I am sending When I scan documents, my fax machine sender ID is includedI’ve entered the DNS name of the SMTP server, but it doesn’t work Internet Faxes are received into memory Printing Troubleshooting