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Oki 5780 E-mail-to-Fax Troubleshooting, Check the setting of User Function 84 Delete POP Message

Models: 5780

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E-mail-to-Fax Troubleshooting

General

Received e-mails are not deleting from the server the way I want them to.

Check the setting of User Function 84: Delete POP Message.

This setting determines how the received e-mails are deleted from the mail server.

If this user function is set to OFF, received e-mails remain on the POP until the Network Administrator deletes them.

Available settings are:

OFF: Do not delete mail

TYPE1: Delete only the mail your fax machine can print out

TYPE2: Delete all mail

The default setting is TYPE2.

T.37 Option Guide: English 109

Image 109

Oki 5780 manual E-mail-to-Fax Troubleshooting, Check the setting of User Function 84 Delete POP Message

Contents

T.37 Option Guide Disclaimer Document Title and Part NumberCopyright Information Trademark InformationT.37 Internet Fax Contents4 OKIFAX 5780/5980 Network Scanner Overview T.37 Internet FaxOperation Overview End User Operation Overview End User · User’s Guide · Warranty Document · Option Guides· SMTP Server Address / Name · DNS Server’s IPAddress · Host Name DNS Server’s IP ADDRESS SMTP Server Address / NameHost Name E-mail Address10 OKIFAX 5780/5980 Internet Fax Reception General InformationAccessing Network Settings From the Fax Machine Front Panel POP Server PasswordPOP Server Address / Name DNS Server’s IP AddressAvailable ONLY when 600 dpi option is installed List of SettingsInformation Provided Warranty DocumentUser’s Guide Dual Line Option GuidesNetwork Print Driver OKIVIEWLPR Add Port/Pop up Monitor Utility Internet - Fax UtilityComponents of an Internet Fax Internet faxes differ from traditional faxes in these What Your T.37 Internet Fax Machine Can Doways over the Internet are more vulnerable to interceptionHelpful Hints T.37 Internet Faxing is conducted over the Internet via network servers Installation and setup requirements may vary from system to system Operation OverviewWhen printing, Macintosh and UNIX are not supported LAN Topologies and Operating SystemsIdentifying Current Settings Set Up on a NetworkPrinting the Configuration Report Using the Fax Machine’s Menu Settings Recorded on the Network CardPrinting the NIC Configuration Report or the NIC Information Report Network Card Manual Accessing Settings Settings Stored on the Fax MachineGeneral Information 26 OKIFAX 5780/5980 List of User Functions Network SettingsSet to OFF Set to ONThe optional second tray must be installed for this to function The same size paper must be installed in both traysSettings are 5 sec., 30 sec., 5 min Default Setting is 30 sec To prevent this error To correct this errorDelete POP Message User Function 50 Communications LimitExample East Coast Standard Time is In the United States, the difference is always a negative valueOnly US-ASCII characters will print Any characters that cannot be printed are shown as spacesOften, other manufacturers’ Internet Fax products support only MH The setting for this function always applies when using Internet Fax Domain Name Restrictions Example# & ’ * + , - . / = ? · @ ? ” % ~ MDN vs. DSN An Error MDN will be returned to the sender if Example MDN MessageIf the receiver is another OKI T.37 device, the format must be TIFF Send Notification User Function GW Forward Text User FunctionAfter changing the network settings under User Function 98, press MENU DHCP Server 3 DEFAULT GATEWAY Explanation of Settings 1 IPADDRESS2 SUBNETMASK 4 SMTP SERVER NAME6 POP USER ID 5 POP SERVER NAMERestrictions = ? · @ ? ” % ~8 DNS P .SRVADDRESS 7 POPPASSWORD9 DNS S .SRVADDRESS Restrictions11 FAX E-mail Address 10 HOST NAMERestrictions # & ’ * + , - . / = ? · @ ? ” % ~44 OKIFAX 5780/5980 12 DSN Delivery Status NotificationYou may also reset the card to factory settings by Resets the Network Card to its original factory settings13 NIC INITIALIZE pressing and holding the button on the card if yourChanging Settings Printer Status Network Status Network Connection TCP/IP NetWare Status Name Location Network Protocols TCP/IP RAPP, BOOTP, DHCP The differences are explained here Network Status Printer StatusNetwork Connection TCP/IPSMTP Port Number POP3POP Port Number UseAPOP52 OKIFAX 5780/5980 Using OKIVIEWThe Network Card Report provides the MAC address as Internet Fax GeneralTCP/IP NetWareYour fax machine is Telnet capable Customization ProcedureProgramming e-mail Addresses One-Touch Key 32 is the @ symbol E-mail Address Restrictions Confirming e-mail Address Programming58 OKIFAX 5780/5980 Sending a Document Using Internet Fax1 Load your documents 2 Select the entry method To access these options 1 Load the document Descriptions of e-Mail Options List of e-Mail Options1 TO 2 CC5 SEND FILE FORMAT 4 SUBJECT6 SENDER ID EMAIL 7 RETURN RECEIPTAlso known as Numeric Keypad Walk-up e-mail faxing TIFF or PDF Format Text for TIFF-format Text AttachmentText for PDF-format 66 OKIFAX 5780/5980To view TIFF files, you must have a TIFF viewer installed on your PC Receiving Internet Faxes Single Message Automatic ReceptionMultiple Messages Text Print ONTIFF Receiving TIFF filesYour machine CANNOT receive mail messages with PDF attachments Compression ResolutionThere are many different kinds of TIFFs Your fax machine can print Receiving e-mails Body TextYour fax machine cannot print Your fax machine may not be able to printPOP Gateway Forwarding Gateway Services Forwarding7 Press MENU/EXIT 1 Press MENU/EXIT2 Press 95 on ten key pad 3 Enter GW SUBJECT For example SEND RestrictionsSMTP Answer Mode Forwarding· Image Restrictions · Telephone Number Restrictions Example Consult with your network administrator for the correct format to useA client can be a computer or an Internet Fax You will need to adjust settings in these categories · DNS Server Network Setup Add a Record Install the Fax MachineAddress A record Add a PTR RecordThe DNS server configuration is not always used With “fax”, the server DOES NOT receive mail to fax.abc.com Relay Procedure How it works1 Create a personal mailbox as a relay mailbox Network Scanner The Sender ID will not appear at the top of scanned documents Printing Documents Network PrintingIt will not cause any problems with the installation of the driver Operating SystemsIgnore this message if it appears 90 OKIFAX 5780/5980 Windows 95/98Set EtherTalk “Disable” to prevent it from being used also known as CD Setup Utilities92 OKIFAX 5780/5980 ConfigurationAuto Tray Switch User Function Settings1 IPADDRESS User FunctionsLAN Print T.O User Function Paper Size Check User FunctionSet to ON Set to OFFBanner Output End User Problem SolvingNetwork Administrator List of SMTP Error Codes The following are SMTP protocol error codes given in RFC821 Codes POP3 Communication ErrorsF931 E-mail cannot be received invalid TIFF Transmission fails a communication error occurs Transmission TroubleshootingDisplay shows message “OPTION BOARD ERROR.” I have turned MDN or DSN ON, but no confirmation has been returnedReception fails a communication error occurs Reception TroubleshootingThe display shows message “OPTION BOARD ERROR.” Reception does not startThe same mail prints repeatedly Communication errors occur, and service code F020 is given each timeThe fax machine prints out a large number of meaningless characters You want a different format for the Return Receipt PDF files are not receivedTEXT Is it necessary to set the Domain Name User Function 91? SMTPThe Internet Fax refuses to receive data E-mail-to-Fax Troubleshootingfax.text.com There is a Domain DiscrepancyI didn’t receive a Relay Return Receipt I sent an email, but it wasn’t forwarded There is a transmission errorE-mail-to-Fax Troubleshooting I didn’t receive a Relay Return ReceiptCheck the setting of User Function 84 Delete POP Message E-mail-to-Fax TroubleshootingTo prevent this error To correct this error110 OKIFAX 5780/5980 My fax machine sender ID is not included in documents I am sending When I scan documents, my fax machine sender ID is includedI’ve entered the DNS name of the SMTP server, but it doesn’t work Internet Faxes are received into memory Printing Troubleshooting