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Oki 5780 manual Transmission Troubleshooting, Transmission fails a communication error occurs

Models: 5780

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Transmission Troubleshooting

Transmission fails; a communication error occurs.

See if the server is down.

Are the IPADDRESS, SubNetMask and Default Gateway settings correct?

Has the SMTP server been configured correctly? Has the host name been registered?

If using DNS, is the DNS server address correct? If DNS is ON, some servers may cause an error.

Display shows message “OPTION BOARD ERROR.”

An error may have occurred at the interface between the fax machine and the network card.

Turn off the fax machine. Verify that the network card is correctly installed. Turn the machine on.

I have turned MDN (or DSN) ON, but no confirmation has been returned.

Both MDN and DSN are sent as text-format messages. If the TEXT PRINT setting is OFF, the confirmations will not print.

MDN: If the receiving Internet Fax/e-mail client is not capable of receiving MDN, you may not get a receipt.

DSN: If the receiving server does not support DSN, you may not receive any confirmation.

The TIFF file I sent does not print out at the receiver.

Resend the file, making sure to use Standard resolution and MH coding.

If you sent the file using Ex-fine resolution or any coding mode other than MH, the receiving machine may not be able to work with the file.

T.37 simple mode Internet Fax products support only the STD and FINE resolution settings and MH coding mode.

102 OKIFAX 5780/5980

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Oki 5780 manual Transmission Troubleshooting, Transmission fails a communication error occurs

Contents

T.37 Option Guide Copyright Information Document Title and Part NumberDisclaimer Trademark InformationContents T.37 Internet Fax4 OKIFAX 5780/5980 Network Scanner T.37 Internet Fax OverviewOperation Overview End User · User’s Guide · Warranty Document · Option Guides Operation Overview End User· SMTP Server Address / Name · DNS Server’s IPAddress · Host Name Host Name SMTP Server Address / NameDNS Server’s IP ADDRESS E-mail AddressInternet Fax Reception General Information 10 OKIFAX 5780/5980POP Server Address / Name POP Server PasswordAccessing Network Settings From the Fax Machine Front Panel DNS Server’s IP AddressList of Settings Available ONLY when 600 dpi option is installedWarranty Document Information ProvidedUser’s Guide Option Guides Dual LineLPR Add Port/Pop up Monitor Utility OKIVIEWNetwork Print Driver Internet - Fax UtilityComponents of an Internet Fax ways What Your T.37 Internet Fax Machine Can DoInternet faxes differ from traditional faxes in these over the Internet are more vulnerable to interceptionHelpful Hints T.37 Internet Faxing is conducted over the Internet via network servers Operation Overview Installation and setup requirements may vary from system to systemLAN Topologies and Operating Systems When printing, Macintosh and UNIX are not supportedSet Up on a Network Identifying Current SettingsPrinting the Configuration Report Settings Recorded on the Network Card Using the Fax Machine’s MenuPrinting the NIC Configuration Report or the NIC Information Report Network Card Manual Settings Stored on the Fax Machine Accessing SettingsGeneral Information List of User Functions Network Settings 26 OKIFAX 5780/5980The optional second tray must be installed for this to function Set to ONSet to OFF The same size paper must be installed in both traysSettings are 5 sec., 30 sec., 5 min Default Setting is 30 sec Delete POP Message User Function To correct this errorTo prevent this error 50 Communications LimitOnly US-ASCII characters will print In the United States, the difference is always a negative valueExample East Coast Standard Time is Any characters that cannot be printed are shown as spacesOften, other manufacturers’ Internet Fax products support only MH The setting for this function always applies when using Internet Fax Example Domain Name Restrictions# & ’ * + , - . / = ? · @ ? ” % ~ MDN vs. DSN Example MDN Message An Error MDN will be returned to the sender ifIf the receiver is another OKI T.37 device, the format must be TIFF GW Forward Text User Function Send Notification User FunctionAfter changing the network settings under User Function 98, press MENU DHCP Server 2 SUBNETMASK Explanation of Settings 1 IPADDRESS3 DEFAULT GATEWAY 4 SMTP SERVER NAMERestrictions 5 POP SERVER NAME6 POP USER ID = ? · @ ? ” % ~9 DNS S .SRVADDRESS 7 POPPASSWORD8 DNS P .SRVADDRESS RestrictionsRestrictions 10 HOST NAME11 FAX E-mail Address # & ’ * + , - . / = ? · @ ? ” % ~12 DSN Delivery Status Notification 44 OKIFAX 5780/598013 NIC INITIALIZE Resets the Network Card to its original factory settingsYou may also reset the card to factory settings by pressing and holding the button on the card if yourChanging Settings Printer Status Network Status Network Connection TCP/IP NetWare Status Name Location Network Protocols TCP/IP RAPP, BOOTP, DHCP The differences are explained here Network Connection Printer StatusNetwork Status TCP/IPPOP Port Number POP3SMTP Port Number UseAPOPUsing OKIVIEW 52 OKIFAX 5780/5980The Network Card Report provides the MAC address as TCP/IP GeneralInternet Fax NetWareYour fax machine is Telnet capable Procedure CustomizationProgramming e-mail Addresses One-Touch Key 32 is the @ symbol Confirming e-mail Address Programming E-mail Address Restrictions58 OKIFAX 5780/5980 Using Internet Fax Sending a Document1 Load your documents 2 Select the entry method To access these options 1 Load the document 1 TO List of e-Mail OptionsDescriptions of e-Mail Options 2 CC6 SENDER ID EMAIL 4 SUBJECT5 SEND FILE FORMAT 7 RETURN RECEIPTAlso known as Numeric Keypad Walk-up e-mail faxing TIFF or PDF Format Text for PDF-format Text AttachmentText for TIFF-format 66 OKIFAX 5780/5980To view TIFF files, you must have a TIFF viewer installed on your PC Receiving Internet Faxes Multiple Messages Automatic ReceptionSingle Message Text Print ONReceiving TIFF files TIFFYour machine CANNOT receive mail messages with PDF attachments Resolution CompressionThere are many different kinds of TIFFs Your fax machine cannot print Receiving e-mails Body TextYour fax machine can print Your fax machine may not be able to printGateway Services Forwarding POP Gateway Forwarding2 Press 95 on ten key pad 3 Enter GW SUBJECT For example SEND 1 Press MENU/EXIT7 Press MENU/EXIT RestrictionsAnswer Mode Forwarding SMTP· Image Restrictions · Telephone Number Restrictions Consult with your network administrator for the correct format to use ExampleA client can be a computer or an Internet Fax You will need to adjust settings in these categories · DNS Server Network Setup Address A record Install the Fax MachineAdd a Record Add a PTR RecordThe DNS server configuration is not always used With “fax”, the server DOES NOT receive mail to fax.abc.com Relay How it works Procedure1 Create a personal mailbox as a relay mailbox Network Scanner The Sender ID will not appear at the top of scanned documents Network Printing Printing DocumentsOperating Systems It will not cause any problems with the installation of the driverIgnore this message if it appears Windows 95/98 90 OKIFAX 5780/5980also known as CD Setup Utilities Set EtherTalk “Disable” to prevent it from being usedConfiguration 92 OKIFAX 5780/59801 IPADDRESS SettingsAuto Tray Switch User Function User FunctionsSet to ON Paper Size Check User FunctionLAN Print T.O User Function Set to OFFBanner Output Problem Solving End UserNetwork Administrator List of SMTP Error Codes The following are SMTP protocol error codes given in RFC821 POP3 Communication Errors CodesF931 E-mail cannot be received invalid TIFF Display shows message “OPTION BOARD ERROR.” Transmission TroubleshootingTransmission fails a communication error occurs I have turned MDN or DSN ON, but no confirmation has been returnedThe display shows message “OPTION BOARD ERROR.” Reception TroubleshootingReception fails a communication error occurs Reception does not startCommunication errors occur, and service code F020 is given each time The same mail prints repeatedlyThe fax machine prints out a large number of meaningless characters TEXT PDF files are not receivedYou want a different format for the Return Receipt Is it necessary to set the Domain Name User Function 91? SMTPE-mail-to-Fax Troubleshooting The Internet Fax refuses to receive dataThere is a Domain Discrepancy fax.text.comI didn’t receive a Relay Return Receipt E-mail-to-Fax Troubleshooting There is a transmission errorI sent an email, but it wasn’t forwarded I didn’t receive a Relay Return ReceiptE-mail-to-Fax Troubleshooting Check the setting of User Function 84 Delete POP MessageTo correct this error To prevent this error110 OKIFAX 5780/5980 When I scan documents, my fax machine sender ID is included My fax machine sender ID is not included in documents I am sendingI’ve entered the DNS name of the SMTP server, but it doesn’t work Internet Faxes are received into memory Printing Troubleshooting