Transmission Troubleshooting | Oki 5780 specification

Transmission Troubleshooting

Transmission fails; a communication error occurs.

See if the server is down.

Are the IPADDRESS, SubNetMask and Default Gateway settings correct?

Has the SMTP server been configured correctly? Has the host name been registered?

If using DNS, is the DNS server address correct? If DNS is ON, some servers may cause an error.

Display shows message “OPTION BOARD ERROR.”

An error may have occurred at the interface between the fax machine and the network card.

Turn off the fax machine. Verify that the network card is correctly installed. Turn the machine on.

I have turned MDN (or DSN) ON, but no confirmation has been returned.

Both MDN and DSN are sent as text-format messages. If the TEXT PRINT setting is OFF, the confirmations will not print.

MDN: If the receiving Internet Fax/e-mail client is not capable of receiving MDN, you may not get a receipt.

DSN: If the receiving server does not support DSN, you may not receive any confirmation.

The TIFF file I sent does not print out at the receiver.

Resend the file, making sure to use Standard resolution and MH coding.

If you sent the file using Ex-fine resolution or any coding mode other than MH, the receiving machine may not be able to work with the file.

T.37 simple mode Internet Fax products support only the STD and FINE resolution settings and MH coding mode.

102 OKIFAX 5780/5980

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Oki 5780 manual Transmission Troubleshooting, Transmission fails a communication error occurs

Contents

Option Guide Web Site Contents Smtp POP Overview Operation Overview End User Information Provided General Conditions Internet Fax Transmission General Information Host Name Smtp Server Address / NameDNS Server’s IP Address Mail Address Internet Fax Reception General Information POP Server Address / Name POP Server PasswordAccessing Network Settings From the Fax Machine Front Panel POP Server User Name List of Settings Available only when 600 dpi option is installed Warranty Document Information ProvidedUser’s Guide Option Guides Dual Line LPR Add Port/Pop up Monitor Utility OkiviewNetwork Print Driver Internet Fax Utility Components of an Internet Fax HeaderMail body text What Your T.37 Internet Fax Machine Can Ways Helpful Hints T.37 Pstn Faxing vs. Internet FaxingInternet Fax Backup / Archive Network Scan Status of Server Operation Overview InstallationSetup Customization Internet Fax Protocols LAN Topologies and Operating SystemsNetwork Print Protocols Management Protocols Settings Stored on the Fax Machine Set Up on a NetworkIdentifying Current Settings Printing the Configuration Report Settings Recorded on the Network Card Using the Fax Machine’s Menu Using the Button on the Network Card Network Card Manual7100e+ User’s Guide Settings Stored on the Fax Machine Accessing Settings List of User Functions Network Settings Set to on Auto Tray Switch User FunctionPaper Size Check User Function Set to OFF LAN Print T.O User Function POP Interval User Function Delete POP Message User Function To correct this errorTo prevent this error Communications Limit Time Between GMT User Function Text Print User Function Coding Mode User Function Header Print User Function Extra Fine Mode User Function Sender ID e-mail User Function Domain Name User Function ExampleDomain Name Restrictions Return Receipt User Function Example MDN Message POP GW Setting User Function Receipt Format User FunctionSend File Format User Function GW Forward Text User Function Send Notification User Function Network Settings User Function Dhcp Server Subnetmask Default GatewayIpaddress Smtp Server Name POP Server Name POP User ID Poppassword DNS P .SRVADDRESSDNS S .SRVADDRESS Host Name FAX E-mail Address DSN Delivery Status Notification NIC Initialize Resets the Network Card to its original factory settingsYou may also reset the card to factory settings by Pressing and holding the button on the card if your Changing Settings Settings Changed Only by Using the Web Settings Changed by Using the Web Page or the Menu Settings Changed Only by Using Okiview TCP/IP RAPP, BOOTP, Dhcp Using the Okilan 7100e+ Web TCP/IP Snmp POP Port Number POP3Smtp Port Number UseAPOP Using Okiview Network Card Report provides the MAC address as General Internet Fax Telnet Procedure CustomizationProgramming e-mail Addresses Option Guide English Confirming e-mail Address Programming Mail Address Restrictions Differences Using Internet FaxSending a Document Stopping a Transmission How to Send a Document Sending to a Pre-programmed E-mail List of e-Mail Options Descriptions of e-Mail OptionsFrom Return Receipt SubjectSend File Format Sender ID Email Confirm Report Sending to a Non-Programmed E-mail Limitations and Suggestions · MMR Text Attachment Text for TIFF-format Viewing Tiff Files Receiving Internet Faxes Multiple Messages Automatic ReceptionSingle Message Text Print on Receiving Tiff files RestrictionsTiff Resolution Compression Your fax machine cannot print Receiving e-mails Body TextYour fax machine can print Your fax machine may not be able to print Gateway Services Forwarding POP Gateway Forwarding Subject Field Example of POP Gateway Forwarding Set upPress MENU/EXIT SENDFAX=5551212 Answer Mode Forwarding Mails to a Fax Number Smtp Image Restrictions Smtp General InformationSmtp Example Smtp Telephone Number Restrictions Smtp Mail Address Format Smtp Domain Name Restrictions Smtp How it Works Smtp Mail Server Settings for E-mail-to-FAX Gateway Service Network Setup Smtp DNS Server Add a PTR Record Install the Fax Machine Add a RecordAddress a record Pointer PTR Record Smtp Mail Server With fax, the server does not receive mail to fax.abc.com Relay Smtp Mail Forwarding ProcessFaxes to an e-mail Address How it works Network Scanner ExampleHow it Works Image Resolution Sender ID Email Network Printing Printing DocumentsPrinting on Transparencies Operating Systems NetWareWindows NT 4.0 and Windows Windows 95/98 Configuring from Network Utilities Also known as CD Setup UtilitiesOther Operating Systems Configuration Settings Auto Tray Switch User FunctionUser Functions Paper Size Check User Function LAN Print T.O User Function Banner Output LAN Data Error Problem SolvingOption Board Error Network Problem Network Administrator Service CodesSmtp Error Codes List of Smtp Error Codes Smtp Protocol Error Codes POP3 Communication Errors Codes Option Guide English Display shows message Option Board Error Transmission TroubleshootingTransmission fails a communication error occurs Tiff file I sent does not print out at the receiver Reception Troubleshooting Reception fails a communication error occursReception does not start Same mail prints repeatedly Smtp MDNText POP Mail-to-Fax Troubleshooting Internet Fax refuses to receive data Com There is a Domain DiscrepancyFax.text.com Didn’t receive a Relay Return Receipt There is a transmission error Sent an email, but it wasn’t forwarded General To correct this error When I scan documents, my fax machine sender ID is included Try entering the IP address Option Guide English Printing Troubleshooting