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Oki 5780 manual There is a transmission error, I sent an email, but it wasn’t forwarded

Models: 5780

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E-mail-to-Fax Troubleshooting

POP

There is a transmission error.

Confirm the service code.

I sent an email, but it wasn’t forwarded.

Only TIFF or TEXT files are forwarded.

If User Function 96: GW Forward Text is set to OFF, and the email contains only text, the email will not be forwarded.

In Email to Fax (POP), the Mail Subject MUST contain a specified series of letters. Verify that this series of letters is correctly entered.

Email to Fax (POP) allows a maximum of ten (10) forwarding locations. A transmission error occurs when more than ten (10) forwarding locations are requested.

I didn’t receive a Relay Return Receipt.

Message Disposition Notification (MDN) must be set to ON before you request a Relay Return Receipt.

Your machine will automatically send a Relay Return Receipt to the sender if an error occurs during the relay transmission.

108 OKIFAX 5780/5980

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Oki 5780 manual There is a transmission error, I sent an email, but it wasn’t forwarded, E-mail-to-Fax Troubleshooting

Contents

T.37 Option Guide Document Title and Part Number DisclaimerCopyright Information Trademark InformationContents T.37 Internet Fax4 OKIFAX 5780/5980 Network Scanner T.37 Internet Fax OverviewOperation Overview End User · User’s Guide · Warranty Document · Option Guides Operation Overview End User· SMTP Server Address / Name · DNS Server’s IPAddress · Host Name SMTP Server Address / Name DNS Server’s IP ADDRESSHost Name E-mail AddressInternet Fax Reception General Information 10 OKIFAX 5780/5980POP Server Password Accessing Network Settings From the Fax Machine Front PanelPOP Server Address / Name DNS Server’s IP AddressList of Settings Available ONLY when 600 dpi option is installedWarranty Document Information ProvidedUser’s Guide Option Guides Dual LineOKIVIEW Network Print DriverLPR Add Port/Pop up Monitor Utility Internet - Fax UtilityComponents of an Internet Fax What Your T.37 Internet Fax Machine Can Do Internet faxes differ from traditional faxes in theseways over the Internet are more vulnerable to interceptionHelpful Hints T.37 Internet Faxing is conducted over the Internet via network servers Operation Overview Installation and setup requirements may vary from system to systemLAN Topologies and Operating Systems When printing, Macintosh and UNIX are not supportedSet Up on a Network Identifying Current SettingsPrinting the Configuration Report Settings Recorded on the Network Card Using the Fax Machine’s MenuPrinting the NIC Configuration Report or the NIC Information Report Network Card Manual Settings Stored on the Fax Machine Accessing SettingsGeneral Information List of User Functions Network Settings 26 OKIFAX 5780/5980Set to ON Set to OFFThe optional second tray must be installed for this to function The same size paper must be installed in both traysSettings are 5 sec., 30 sec., 5 min Default Setting is 30 sec To correct this error To prevent this errorDelete POP Message User Function 50 Communications LimitIn the United States, the difference is always a negative value Example East Coast Standard Time isOnly US-ASCII characters will print Any characters that cannot be printed are shown as spacesOften, other manufacturers’ Internet Fax products support only MH The setting for this function always applies when using Internet Fax Example Domain Name Restrictions# & ’ * + , - . / = ? · @ ? ” % ~ MDN vs. DSN Example MDN Message An Error MDN will be returned to the sender ifIf the receiver is another OKI T.37 device, the format must be TIFF GW Forward Text User Function Send Notification User FunctionAfter changing the network settings under User Function 98, press MENU DHCP Server Explanation of Settings 1 IPADDRESS 3 DEFAULT GATEWAY2 SUBNETMASK 4 SMTP SERVER NAME5 POP SERVER NAME 6 POP USER IDRestrictions = ? · @ ? ” % ~7 POPPASSWORD 8 DNS P .SRVADDRESS9 DNS S .SRVADDRESS Restrictions10 HOST NAME 11 FAX E-mail AddressRestrictions # & ’ * + , - . / = ? · @ ? ” % ~12 DSN Delivery Status Notification 44 OKIFAX 5780/5980Resets the Network Card to its original factory settings You may also reset the card to factory settings by13 NIC INITIALIZE pressing and holding the button on the card if yourChanging Settings Printer Status Network Status Network Connection TCP/IP NetWare Status Name Location Network Protocols TCP/IP RAPP, BOOTP, DHCP The differences are explained here Printer Status Network StatusNetwork Connection TCP/IPPOP3 SMTP Port NumberPOP Port Number UseAPOPUsing OKIVIEW 52 OKIFAX 5780/5980The Network Card Report provides the MAC address as General Internet FaxTCP/IP NetWareYour fax machine is Telnet capable Procedure CustomizationProgramming e-mail Addresses One-Touch Key 32 is the @ symbol Confirming e-mail Address Programming E-mail Address Restrictions58 OKIFAX 5780/5980 Using Internet Fax Sending a Document1 Load your documents 2 Select the entry method To access these options 1 Load the document List of e-Mail Options Descriptions of e-Mail Options1 TO 2 CC4 SUBJECT 5 SEND FILE FORMAT6 SENDER ID EMAIL 7 RETURN RECEIPTAlso known as Numeric Keypad Walk-up e-mail faxing TIFF or PDF Format Text Attachment Text for TIFF-formatText for PDF-format 66 OKIFAX 5780/5980To view TIFF files, you must have a TIFF viewer installed on your PC Receiving Internet Faxes Automatic Reception Single MessageMultiple Messages Text Print ONReceiving TIFF files TIFFYour machine CANNOT receive mail messages with PDF attachments Resolution CompressionThere are many different kinds of TIFFs Receiving e-mails Body Text Your fax machine can printYour fax machine cannot print Your fax machine may not be able to printGateway Services Forwarding POP Gateway Forwarding1 Press MENU/EXIT 7 Press MENU/EXIT2 Press 95 on ten key pad 3 Enter GW SUBJECT For example SEND RestrictionsAnswer Mode Forwarding SMTP· Image Restrictions · Telephone Number Restrictions Consult with your network administrator for the correct format to use ExampleA client can be a computer or an Internet Fax You will need to adjust settings in these categories · DNS Server Network Setup Install the Fax Machine Add a RecordAddress A record Add a PTR RecordThe DNS server configuration is not always used With “fax”, the server DOES NOT receive mail to fax.abc.com Relay How it works Procedure1 Create a personal mailbox as a relay mailbox Network Scanner The Sender ID will not appear at the top of scanned documents Network Printing Printing DocumentsOperating Systems It will not cause any problems with the installation of the driverIgnore this message if it appears Windows 95/98 90 OKIFAX 5780/5980also known as CD Setup Utilities Set EtherTalk “Disable” to prevent it from being usedConfiguration 92 OKIFAX 5780/5980Settings Auto Tray Switch User Function1 IPADDRESS User FunctionsPaper Size Check User Function LAN Print T.O User FunctionSet to ON Set to OFFBanner Output Problem Solving End UserNetwork Administrator List of SMTP Error Codes The following are SMTP protocol error codes given in RFC821 POP3 Communication Errors CodesF931 E-mail cannot be received invalid TIFF Transmission Troubleshooting Transmission fails a communication error occursDisplay shows message “OPTION BOARD ERROR.” I have turned MDN or DSN ON, but no confirmation has been returnedReception Troubleshooting Reception fails a communication error occursThe display shows message “OPTION BOARD ERROR.” Reception does not startCommunication errors occur, and service code F020 is given each time The same mail prints repeatedlyThe fax machine prints out a large number of meaningless characters PDF files are not received You want a different format for the Return ReceiptTEXT Is it necessary to set the Domain Name User Function 91? SMTPE-mail-to-Fax Troubleshooting The Internet Fax refuses to receive dataThere is a Domain Discrepancy fax.text.comI didn’t receive a Relay Return Receipt There is a transmission error I sent an email, but it wasn’t forwardedE-mail-to-Fax Troubleshooting I didn’t receive a Relay Return ReceiptE-mail-to-Fax Troubleshooting Check the setting of User Function 84 Delete POP MessageTo correct this error To prevent this error110 OKIFAX 5780/5980 When I scan documents, my fax machine sender ID is included My fax machine sender ID is not included in documents I am sendingI’ve entered the DNS name of the SMTP server, but it doesn’t work Internet Faxes are received into memory Printing Troubleshooting