Before you call for service…, Customer | GE JVM1190 guide

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem		Possible Causes	What To Do

Oven will not start		A fuse in your home	• Replace fuse or reset
		may be blown or the	circuit breaker.
		circuit breaker tripped.

		Power surge.	• Unplug the microwave
			oven, then plug it back in.

		Plug not fully inserted	• Make sure the 3-prong
		into wall outlet.	plug on the oven is fully
			inserted into wall outlet.

Control panel lighted,		Door not securely closed.	• Open the door and close
yet oven will not start			securely.

		START pad not pressed	• Press START.
		after entering cooking
		selection.

		Another selection entered	• Press CLEAR/OFF.
		already in oven and
		CLEAR/OFF pad not
		pressed to cancel it.

		Cooking time not entered	• Make sure you have
		after pressing TIME COOK.	entered cooking time
			after pressing TIME COOK.

		CLEAR/OFF was pressed	• Reset cooking program
		accidentally.	and press START.

		Food weight not entered	• Make sure you have
		after selecting Auto Defrost.	entered food weight
			after selecting Auto Defrost.

“PLEASE INSERT PROBE”		Probe has been	• Insert the probe properly
appears on display		forgotten or not	into the wall receptacle.
		inserted properly.

“BAD PROBE” appears		The probe has not been	• Insert the probe properly
on display		completely inserted	into the wall receptacle.
		into the wall receptacle.

		The probe is defective.	• Replace the probe.

Safety Information

Operating Instructions

Troubleshooting Tips

Customer

Floor of the oven is warm, even when the oven has not been used

The cooktop light is	• This is normal.
located below the oven
floor. When the light
is on, the heat it
produces may make the	49
oven floor get warm.	49

Service

Image 49

GE JVM1190 owner manual Before you call for service…, Customer, Problem Possible Causes What To Do

Contents

GE Answer Center Microwave Oven Customer Service Troubleshooting Tips Operating Instructions Troubleshooting Tips Customer Service Operating Instructions Arcing Superheated Water MICROWAVE-SAFE Cookware Follow these guidelines Vent FAN Grounding Instructions Congratulations You Are Now Part of the GE Family Staple sales slip or cancelled check hereWrite the model and serial numbers here You can find them on a label inside Safety Information GE & You Service PartnershipTroubleshooting Tips Service Telephone Grease Filters WattsCooktop Light Optional Kits Power Level Temperature Features-Probe Cooking Time FeaturesSensor Features and Auto Feature Press Enter How It Works About microwave/convection cookingComparison Guide Cookware Tips Cookware Guide Press Power Level About changing the power level Safety About the time featuresTime Cook I Time Cook Vegetable Amount Time Comments Mixed Vegetables CornPeas Potatoes Press Defrost AUTO/TIME twice Time DefrostDefrosting Tips Food Time Comments Convection Bake Resume FeaturePress Convection Bake For Best Results Press Combination Bake HI-LO once for High Combination BakeCooking Tips Convection Broil Tips Express Cook You can use this feature two waysAdd 30 Seconds This is a quick way to set cooking time for 1-6 minutes Auto Defrost About the auto featureConversion Guide Must be converted to tenths .1 of a pound Temperature Probe About the temperature featuresRoast Press Temp Cook Temp Cook Convection Temperature Bake Combination Temperature Bake Combination Roast Combination Roast Sensor Cook Features About the sensor featuresTroubleshooting Tips Sensor Combination Features Sensor Cook Popcorn To use the Sensor Cook Popcorn featureSensor Cook Beverage To add time Vegetable features How to Change Automatic SettingsSensor Cook Reheat Sensor Cook Vegetable Sensor Combination Fish Sensor Combination ChickenPress Sensor Combination Chicken Press Sensor Combination Fish Sensor Combination Baked Potato About the other featuresHelp Cooking Complete Reminder Shelf TroubleshootingClock Scroll Speed Timer On/Off Delay StartPress Delay Start Press Timer ON/OFF Child Lock-Out ReminderVent Fan Automatic Fan Sound Level Surface LightAuto Night Light Press Auto Night Light Term Definition Arcing Microwave termsCovering Shielding Helpful Hints How to Clean the InsideShelf How to Clean the Outside Operating Instructions Removing and Cleaning the Filter About the exhaust featureReusable Grease Filters Charcoal Filter on some models To Install Charcoal FilterTo Remove Charcoal Filter WB02X4267 from your GE supplier Problem Possible Causes What To Do Before you call for service…Customer Display Things That Are Normal With Your Microwave OvenLow-tone beep Auto Night Light without a GE Will Replace GE Microwave Oven WarrantyWhat GE Will Not Cover In-Home Repair Service 800-GE-CARES Service Telephone NumbersTDD 800-TDD-GEAC