Genie 1022 Troubleshooting Guide - Operation, Problem, What To Do, Operator does NOT run, closed

TROUBLESHOOTING GUIDE - OPERATION		FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COM
PROBLEM		WHAT TO DO
Operator does NOT run	• Check power source.
from wall control.	– Plug a lamp into outlet used for power head. If lamp works, power source is OK.

–If not, check fuse or circuit breaker.

•If power is OK.

–Check connections at power head terminals.

–Check connections at wall control.

•Check for broken or cut wires. Staples can cut insulation and short wires. Repair or replace.

Door operator starts

• Was a remote control lost or stolen? Erase all remote control codes from receiver

for no reason.

memory and reprogram (See section

7

).

• Button stuck on wall control or remote.

• Check CLOSE limit switch setting (See section

6

).

• Wires shorted. Staples can cut insulation and short wires. Repair or replace.

Door starts down, then

• Check CONTACT REVERSE (See section

).

6

STOPS before it’s

• Check garage door for binding.

closed.

• Wires shorted. Staples can cut insulation and short wires. Repair or replace.

Door starts down, then

• If a NEW installation, check Door Arm position (See section

).

2

STOPS and goes back

• Check Safety Beam system for beam obstruction or misalignment of lenses

up.

(See section

3

).

• Check if Safety Beam Red LED is flashing.

• Check "CLOSE FORCE" adjustment (See section

6

).

• Check garage door for binding.

Door will only run

• Check "OPEN FORCE" adjustment (See section

).

6

closed.

• Check door condition and door spring.

• WARNING: If you suspect a problem with the garage door hardware or springs, contact

an authorized Genie Dealer or a trained professional service technician, or contact The

Genie Company at 1-800-35-GENIE.

Door will only run open.

• Check "CLOSE FORCE" adjustment (See section

).

6

Door starts up, but

• Be sure door, operator, and springs are in good repair, properly lubricated and

STOPS before it’s

balanced (See maintenance section).

completely open.

• Check "OPEN" limit setting (See section

).

6

• Check "OPEN FORCE" adjustment (See section

).

6

• WARNING: If you suspect a problem with the garage door hardware or springs, contact

an authorized Genie Dealer or a trained professional service technician, or contact The

Genie Company at 1-800-35-GENIE.

Operator runs, but

• Make sure carriage is engaged to carriage slide.

door does NOT move.

– Place carriage lever in lock position.

• Check to make sure chain is not broken or OFF its track.

• Check FORCE ADJUSTMENT (See section

6

). Door operator will NOT run more

than 30 seconds each way if door does not move.

Remote control has

• Relocate remote control inside car and or point remote control at garage door.

less than 25 feet

• Replace battery (See section

).

8

operating range or no

• Reposition door operator antenna.

operation.

• Red LED blinks while button is being pushed or LED does not come on - battery

is low, replace battery.

Operator works from

• Program remote control code into receiver memory. (See section

).

7

wall control, but NOT

• Replace remote control battery with good one. (See section

8

).

from remote control.

Noisy operation.

• Be sure all fasteners are tight.

• Be sure door and operator is in good repair, properly lubricated and

balanced (See monthly maintenance section).

Safety Beam System

• If an operational problem exists, and operator will not run closed. The operator

malfunction.

can be forced to close as follows (See section

5

). Hold the wall control button

down until door is completely closed.

• Check Safety Beam System alignment.

• Replace Safety Beam System Sensors.

• Disconnect the Safety Beam System from the operator and call for repair service.

PN# 3642036212, 8/09/2007 25