Troubleshooting and Diagnostics | Sun Microsystems SL8500 specification

6. Troubleshooting and Diagnostics				99
Troubleshooting the Library			99
Diagnostic Utilities		102
Reports	102
Event Monitors		103
Utilities	104
Loading Code 104
Performing Audits			104
Performing Library Self-test				105
Moving Cartridges			105
Working with the Search Utility					106
Modifying the CAP Locked Status					106
Copying the MIB Text File				106

7. Obtaining Maintenance Support	107
Remote Support 107
Service Delivery Platform 107
Customer Initiated Maintenance 108
▼ To contact the CSSC about a problem 108
StorageTek’s Worldwide Offices	108

A. Cartridge Slot Locations				109
Library Walls	109
Reserved Slots	110
Cartridge Address		110
Internal Address			110
HLI-PRC Address			122
Library Storage Module (LSM) 122
Panel Designations				122
Row	123
Column 123
CAP	123
Elevators		123

Operational Considerations 124

96154 • Revision K

Contents xv

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Sun Microsystems SL8500 manual Troubleshooting and Diagnostics

Contents

StorageTek StreamLine SL8500 Page User’s Guide StreamLineTM SL8500 Modular Library System Revision K USA Page Summary of Changes SafetyPage Contents Safety Revision K Contents Configuration Information Host to Library Communications To prevent personal injury, follow these precautions Cartridge Information 75 Cartridge Requirements Page Troubleshooting and Diagnostics Snmp Figures AC PDU Xix Tables Cartridge Locations 3 Preface Alert Messages Menu Conventions Automated Cartridge System Library Software Acsls Related Publications Sun’s External Web Site Additional InformationCustomer Resource Center Partners SitePage Cispr 22 and EN55022 Warning United States FCC Compliance Statement Internal Code License Statement Japanese Compliance StatementTaiwan Warning Label Statement Revision K Page Revision K Page Electrostatic Discharge Damage Prevention Safety Laser Product Label Fiber-optic Safety Mechanical Access Door Mechanisms Library SafetyEN60950-12001 Statement SL8500 Door Interlocks Emergency Robotics Stop Switches Door SwitchesSmoke Detection Fire Suppression Interior Lighting Service Safety DoorSL8500 Servo Power Interrupt Page Library Overview Introduction Single Physical SL8500 Library-Options Single Physical SL8500 Library-Base 1Library Modules Library Modules 1Data Cartridge Capacity Capacities Tape Drives Drive and Electronics Module 2Supported Drives StorageTek T-Series Tape Drives LTO Ultrium Electronics Control ModuleSuper DLT HBK Card HBT Card Robotics Interface ModuleHBC Card 3HandBot Detail Initialization Redundant HandBots Revision K Introduction See Appendix A, Cartridge Slot Locations for more details HandBot Numbering 5StreamLine Library Console HandBot Display Keypad Library CamerasCustomer Interface Module Local Operator Console Keypad Switches, Buttons, and IndicatorsOperator Panel Elevator Cartridge Access Port CAPRemote Operator Console 5SL8500 Capacity Variations Storage Expansion Modules Power +1 Base Power Configuration Power ConsumptionPower Configurations Library Complex 2N Power Configuration 8Pass-thru Port Pass-thru Ports Embedded Firmware PTP Assembly Physical CharacteristicsSecurity Operating Firmware Host Software Component Library Management SoftwareLibrary Partitioning Library Resources and Partitions Partition Configuration RequirementsHosts and Partitions 7Partition Data Cartridge Capacities System Requirements for Library PartitioningCapacities for Partitions Library Specifications Library Specifications 8Library Specifications To install the StreamLine Library Console on your Installing StreamLine Library Console To Activate Your User Account Activating PasswordVerifying Configuration Entries Dynamic World Wide Name 1Library Configuration Entries2Drive Configuration Entries Upgrading Firmware Upgrading the Remote Library Console PTP Configuration Disruptive PTP Installation Nondisruptive InstallationTo perform a disruptive PTP installation-for Acsls or HSC 3Adding a Library to the Left 1Adding a PTP to an Existing Library Complex 4Adding a Library to the Right PTP Addressing Scheme Configuring Library Partitions Example 2 two-partition library Planning Library Partition ConfigurationsExample 1 one-partition library Example 5 three-partition library Example 3 two-partition libraryExample 4 three-partition library To Create Partitions Defining Library PartitionsExample 6 four-partition library To Remove Partitions Host Interfaces Host to Library Communications TCP/IP Connections 1StreamLine Library Console Dual TCP/IP Properties Definitions and Terminology Fibre Channel Client System Component Nearline Control SolutionsStorage Management Component Sun StorageTek Http Server Automated Cartridge System Library Software Acsls LibraryStation Mount Sequence Automated Mode of OperationMounting and Dismounting of Cartridges Dismount Sequence Performing CAP Activities To close the CAP To open the CAP Cartridge Slot Locations 2StreamLine Library Console CAP Importing Cartridges 3Placement of Cartridges with the Magazine Inside the CAP 4Placement of Cartridges with the Magazine Outside the CAP To import cartridges using the CAP Exporting Cartridges To export cartridges using the CAP Using Caps in a Partitioned Library Overriding a CAP Reservation How CAP Reservations Work in a Partitioned Library CAP Release and Override Scenarios To Override a CAP Reservation Scenario 1-CAP reservation released by the Acsls host Monitoring Library Events Monitoring PTPs Cleaning of Drives Manual Cleaning Manual Mode of Operation Safety Precautions PrecautionsPlacing the Library Offline Physical Restrictions Entering the Library Determining the Library is Not in Automatic Mode To open the door Locating a Cartridge and Drive Moving the Robot To move the robot, follow these precautionsTo locate a cartridge To locate a drive 7Moving the HandBot To manually mount a cartridge Mounting a Cartridge 9Manually Inserting a Cartridge Dismounting a Cartridge Exiting the Library 10Emergency Robotic Stop Switch Placing the Library Online Powering-off the LibraryPlacing the Drives to Online An AC PDU is shown in Figure 12AC PDU and DC Power Supply Locations Maintenance Mode of Operation Powering-on the LibraryService Safety Door Operation To power-on the library Right Maintenance Area Left Maintenance Area 13StreamLine Library Console Service Safety Door Maintenance Mode of Operation Ordering Cartridges and Labels Cartridge Requirements Inspecting and Identifying a Cartridge Handling a Cartridge T9840 Cartridge 1T9840 Cartridge Tape SpecificationsStorageTek Cartridges 1A T9840 Cartridge T9940 Cartridge 2T9940 Cartridge Tape Specifications 2A T9940 Cartridge T10000 Data Cartridges 3T10000 Cartridge Specifications 3A T10000 Cartridge LTO Ultrium Cartridge 4LTO Cartridge Specifications Super DLTtape LTO Ultrium Generation 2 Gen2 Fibre Channel Drives VolSafe Cartridges 5SDLT Cartridge Specifications Media Domain and Media ID 7Ultrium Cartridge Models Cartridge Codes6Cartridge Codes Data Cartridge Label Examples Cleaning Cartridges Label Examples 6Cleaning Cartridges Label Examples Diagnostic Cartridges Label Examples Non-labeled Cartridges 7Diagnostic Cartridges Label Examples Upside Down Cartridges Applying Labels to CartridgesTo apply the label on a cartridge LTO Cartridges 8Applying Cartridge Label to Sdlt Cartridge 9Applying Cartridge Label to T9840 Cartridge Setting the T9840 Write Protect Switch to Read/Write Setting the Write Protect SwitchSetting the T9840 Write Protect Switch to Read-Only Setting the T9940 Write Protect Switch to Read/Write Setting the T9940 Write Protect Switch to Read-Only Setting the LTO Ultrium Write Protect Switch to Read/Write Setting the T10000 Write Protect Switch to Read/WriteSetting the LTO Ultrium Write Protect Switch to Read-Only Maintaining Cartridges Cleaning the Cartridge Exterior Storing of Cartridges Using Cleaning CartridgesRepairing a Detached Leader Block Troubleshooting the Library Troubleshooting and Diagnostics Perform the following procedure 1Troubleshooting Table Troubleshooting and Diagnostics Reports Diagnostic Utilities 1Sample Permanent Report Event Monitors Performing Audits UtilitiesLoading Code Moving Cartridges Performing Library Self-test Copying the MIB Text File Working with the Search UtilityModifying the CAP Locked Status Remote Support Service Delivery Platform StorageTek’s Worldwide Offices Customer Initiated MaintenanceTo contact the Cssc about a problem Library Walls Cartridge Slot Locations Internal Address Reserved SlotsCartridge Address Revision K Appendix a Cartridge Slot Locations Cartridge Address Revision K Appendix a Cartridge Slot Locations Cartridge Address Revision K Appendix a Cartridge Slot Locations Cartridge Address Revision K Appendix a Cartridge Slot Locations Cartridge Address Cartridge Locations 1 Table A-3Cartridge Locations 2 Cartridge Locations 3 Example One Library Storage Module LSM HLI-PRC AddressPanel Designations Table A-5Rail Numbering Elevators RowColumn Operational Considerations Table B-1Drive Bay Address Bay Address Drive Bay Address Internal Address Firmware Drive Address HLI-PRC Address Table B-3Host Software Drive Address System AddressManually Locating a Drive Bay Figure B-1Library Console Drives Data To locate a drivePage Snmp Snmp Terms Figure C-1SNMP Block Diagram Example Revision K Appendix C Snmp Access Control Snmp Commands Figure C-2Management Information Base Hierarchy Management Information Base Copying the MIB Text File Snmp Traps/NotificationsTrap/Notification Levels Trap Data Table C-2Trap Severity Codes Severity CodesPage SL8500 address SL8500 drive bay HLI-PRC address Glossary Numerics Automated Cartridge System Library Software Cartridge moverSee robot Cartridge proximity ECMSee electronics control module ModuleThe assembly that Fibre connection Host Software Component Keypad interfaceSee membrane keypad Power distribution unit Primary library interface Modular library systemAn automated tape library comprised Servo power interrupt Touch screen operator TTIAn interface to control/monitor tape drive operationPage Index FCC 153 154 155 SPI 157 158 Page Headquarters