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Sun Microsystems SL8500 manual Troubleshooting and Diagnostics, Obtaining Maintenance Support

Models: SL8500

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6. Troubleshooting and Diagnostics				99
Troubleshooting the Library			99
Diagnostic Utilities		102
Reports	102
Event Monitors		103
Utilities	104
Loading Code 104
Performing Audits			104
Performing Library Self-test				105
Moving Cartridges			105
Working with the Search Utility					106
Modifying the CAP Locked Status					106
Copying the MIB Text File				106

7. Obtaining Maintenance Support	107
Remote Support 107
Service Delivery Platform 107
Customer Initiated Maintenance 108
▼ To contact the CSSC about a problem 108
StorageTek’s Worldwide Offices	108

A. Cartridge Slot Locations				109
Library Walls	109
Reserved Slots	110
Cartridge Address		110
Internal Address			110
HLI-PRC Address			122
Library Storage Module (LSM) 122
Panel Designations				122
Row	123
Column 123
CAP	123
Elevators		123

Operational Considerations 124

96154 • Revision K

Contents xv

Image 17

Sun Microsystems SL8500 manual Troubleshooting and Diagnostics, Obtaining Maintenance Support, A. Cartridge Slot Locations

Contents

User’s Guide StorageTek StreamLine SL8500modular library system Part Number 96154 Revision KPage StreamLineTM SL8500 Modular Library System User’s GuideRevision K Please RecycleRevision K or Sun Learning Services Sun Microsystems, IncOne StorageTek Drive Louisville, CO USA Page Robotics Stop Switches and Smoke Detection Summary of Changes“Configuring Library Partitions” on page “Using CAPS in a Partitioned Library” on pageRevision K vi StreamLine SL8500 Modular Library System Users Guide MarchNotices ContentsSummary of Changes Contents Figures Tables Preface 1. Introduction 1 Library Overview SafetySuper DLT 2. Configuration Information 4. Library Operation 3. Host to Library CommunicationsTo prevent personal injury, follow these precautions 5. Cartridge Information 75 Cartridge Requirements LTO Ultrium Cartridge A. Cartridge Slot Locations 6. Troubleshooting and Diagnostics7. Obtaining Maintenance Support C. SNMP B. Drive Bay LocationsGlossary IndexPlacement of Cartridges with the Magazine Outside the CAP Figuresxvii StreamLine Library Console - HandBot DisplayData Cartridges Label Examples Library Configuration Entries TablesT9840 Cartridge Tape Specifications T9940 Cartridge Tape SpecificationsPage The organization of this guide is Prefacelibrary and drive configuration entries, and upgrade firmware the diagnostic utilitiesAlert Messages Figure 2-1 on page ConventionsHost Software Component HSC MVS Publications Related PublicationsAutomated Cartridge System Library Software ACSLS Sun’s External Web Site Additional InformationCustomer Resource Center e-Partners SiteRevision K xxvi StreamLine SL8500 Modular Library System Users Guide MarchCISPR 22 and EN55022 Warning NoticesUnited States FCC Compliance Statement Internal Code License Statement Japanese Compliance StatementTaiwan Warning Label Statement INTERNAL CODE LICENSE 1. Definitions The following terms are defined as followed Notices 96154 Revision KRevision K xxxii StreamLine SL8500 Modular Library System Users Guide MarchElectrostatic Discharge Damage Prevention SafetyLaser Product Label Fiber-optic SafetyMechanical Access Door Mechanisms Library SafetyEN60950-12001 Statement SL8500 Door InterlocksEmergency Robotics Stop Switches Door SwitchesSmoke Detection Fire SuppressionSL8500 Servo Power Interrupt Service Safety DoorInterior Lighting SafetyRevision K xxxviii StreamLine SL8500 Modular Library System Users Guide MarchLibrary Overview IntroductionSingle Physical SL8500 Library-Options Single Physical SL8500 Library-Base3. Customer Interface Module Library Modules1. Drive and Electronics Module 2. Robotics Interface Module TABLE 1-1 Data Cartridge Capacity CapacitiesFIGURE 1-2 Base Library with One Storage Expansion Module Tape Drives Drive and Electronics ModuleT10000 StorageTek T-Series Tape DrivesT9x40 Electronics Control Module ConfigurationLTO Ultrium Super DLTRobotics Interface Module FeaturesHBC Card HBT CardA Z-mechanism for vertical motion of the hand Initialization Redundant HandBots1. Logic/controller cards initialize HBC, HBB See Appendix A, “Cartridge Slot Locations” for more details HandBot NumberingFIGURE 1-5 StreamLine Library Console - HandBot Display Keypad Library CamerasCustomer Interface Module Local Operator Console Operator PanelElevator Cartridge Access Port CAPRemote Operator Console CapacitiesThe CAP spans across three rails-2, 3, and 4 LSMs 1, 2, and PowerStorage Expansion Modules Power Configurations Power ConsumptionN+1 Base Power Configuration Note - Power cabling must be done by a licensed electricianLibrary Complex 2N Power ConfigurationPass-thru Ports Operating Firmware Embedded FirmwareSecurity Library Partitioning Library Management SoftwareHost Software Component ACSLSLibrary Resources and Partitions Partition Configuration RequirementsHosts and Partitions Capacities for Partitions System Requirements for Library PartitioningTABLE 1-8 Library Specifications Library SpecificationsTABLE 1-8 Library Specifications Continued To install the StreamLine Library Console on your PC Configuration InformationInstalling StreamLine Library Console To Activate Your User Account Activating PasswordVerifying Configuration Entries TABLE 2-2 Drive Configuration Entries Dynamic World Wide NameTABLE 2-1 Library Configuration Entries Upgrading Firmware 3. Follow the guided instructions to complete the installation PTP ConfigurationUpgrading the Remote Library Console Disruptive PTP Installation Nondisruptive InstallationTo perform a disruptive PTP installation-for ACSLS or HSC 2. Dynamically update the HSC or ACSLS configurationsFIGURE 2-1 Adding a PTP to an Existing Library Complex TABLE 2-4 Adding a Library to the RightPTP Addressing Scheme Configuring Library PartitionsExample 2 two-partition library Planning Library Partition ConfigurationsExample 1 one-partition library Example 4 three-partition library Example 3 two-partition libraryExample 5 three-partition library 2 Partition 2, Host A HSC 4 Partition 3, Host B HSCTo Create Partitions Defining Library PartitionsExample 6 four-partition library To Remove Partitions TCP/IP Host to Library CommunicationsHost Interfaces 4. Electronics control module ECM Figure 1. TCP/IP Connections1. HBC card library controller Definitions and Terminology Library Management Software Fibre ChannelClient System Component Nearline Control SolutionsStorage Management Component Sun StorageTek HTTP ServerHSC 6.1 with Near Continuous Operation NCO LibraryStationAutomated Cartridge System Library Software ACSLS “Using CAPS in a Partitioned Library” on page Automated Mode of Operation“Cleaning of Drives” on page Library OperationDismount Sequence Performing CAP ActivitiesFIGURE 4-1 CAP A Unlocked To open the CAPTo close the CAP 2. From the StreamLine Library Console, select Tools Utilities Cartridge Slot LocationsFIGURE 4-2 StreamLine Library Console - CAP Importing CartridgesAutomated Mode of Operation FIGURE 4-3 Placement of Cartridges with the Magazine Inside the CAP3. Volume serial number label Customer label 9x40 onlyTo import cartridges using the CAP Exporting Cartridges To export cartridges using the CAPUsing CAPS in a Partitioned Library Overriding a CAP Reservation How CAP Reservations Work in a Partitioned LibraryCAP Release and Override Scenarios To Override a CAP ReservationScenario 2-CAP reservation overridden successfully Scenario 1-CAP reservation released by the ACSLS host7. Partition 2, Host 2 must resubmit the enter request Monitoring Library Events5. The library operator uses the SLConsole to unlock the CAP FIGURE 4-5 Sample System Detail Screen with the PTP Folder Cleaning of DrivesMonitoring PTPs “Placing the Library Offline” Manual Mode of Operation“Determining the Library is Not in Automatic Mode” Manual CleaningSafety Precautions PrecautionsPlacing the Library Offline Physical RestrictionsTo prevent personal injury, follow these precautions Determining the Library is Not in Automatic ModeEntering the Library To open the door Locating a Cartridge and DriveMoving the Robot To move the robot, follow these precautionsTo locate a cartridge To locate a drive3. Do not touch any lubricated parts To manually mount a cartridge Mounting a Cartridge1. Make sure that the tape drive is not in use by the system Dismounting a Cartridge2. Press the UNLOAD switch. One of the following conditions occurs Exiting the Library To power-off the library Powering-off the LibraryPlacing the Drives to Online Placing the Library Online5. Open the rear doors of the library Powering-off the Library FIGURE 4-12 AC PDU and DC Power Supply LocationsFrom left to right 1. Optional switches or hubs 1 2. Drive locations/numbering 1 3. DC power supplies 1Maintenance Mode of Operation Powering-on the LibraryService Safety Door Operation To power-on the libraryMaintenance Mode of Operation Left Maintenance AreaRight Maintenance Area Maintenance Mode of Operation FIGURE 4-13 StreamLine Library Console - Service Safety DoorRevision K Maintenance Mode of Operation74 StreamLine SL8500 Modular Library System Users Guide March Ordering Cartridges and Labels Cartridge InformationCartridge Requirements Inspecting and Identifying a Cartridge Handling a CartridgeT9840 Cartridge StorageTek CartridgesREAR VIEW BOTTOM VIEWFRONT VIEW L203TABLE 5-2 T9940 Cartridge Tape Specifications T9940 CartridgeStandard Sport T10000 Data CartridgesREAR VIEW BOTTOM VIEWImportant After 15,000 mounts, a tape drive accept the cartridge FIGURE 5-3 A T10000 Cartridge LTO Ultrium CartridgeTABLE 5-4 LTO Cartridge Specifications Super DLTtape LTO Ultrium Generation 2 Gen2 Fibre Channel DrivesVolSafe Cartridges Media Domain and Media ID TABLE 5-7 Ultrium Cartridge Models Cartridge CodesTABLE 5-6 Cartridge Codes Data Cartridge Label Examples Cleaning Cartridges Label ExamplesSDLT T9x40C L N O Diagnostic Cartridges Label ExamplesC L N O O 1S C L NSDLT Non-labeled CartridgesT9x40 T10000Upside Down Cartridges Applying Labels to CartridgesTo apply the label on a cartridge LTO Cartridges3. Peel the backing from the VOLID label Media ID label “R” = data, “U” = cleaning 3. Media ID label “R” = data, “U” = cleaningFIGURE 5-9 Applying Cartridge Label to T9840 Cartridge FIGURE 5-10 Applying Cartridge Label to T9940 CartridgeSetting the T9840 Write Protect Switch to Read/Write Setting the Write Protect SwitchSetting the T9840 Write Protect Switch to Read-Only FIGURE 5-12 Setting the T9940 Cartridge Write Protect Switch Setting the T9940 Write Protect Switch to Read-OnlySetting the T9940 Write Protect Switch to Read/Write Setting the LTO Ultrium Write Protect Switch to Read-Only Setting the T10000 Write Protect Switch to Read/WriteSetting the LTO Ultrium Write Protect Switch to Read/Write FIGURE 5-13 Setting the T10000 Cartridge Write Protect SwitchMaintaining Cartridges Cleaning the Cartridge ExteriorStoring of Cartridges Using Cleaning CartridgesRepairing a Detached Leader Block Troubleshooting the Library Troubleshooting and Diagnosticsseated. See “To open the CAP” on page TABLE 6-1 Troubleshooting TablePerform the following procedure again to restore communication between the library Note - When there is a communication failure, youTABLE 6-1 Troubleshooting Table Continued MUST log off from the Library Console and then log onReports Diagnostic UtilitiesFIGURE 6-1 Sample Permanent Report Event MonitorsPerforming Audits UtilitiesLoading Code Moving Cartridges Performing Library Self-testCopying the MIB Text File Working with the Search UtilityModifying the CAP Locked Status Remote Support Obtaining Maintenance SupportService Delivery Platform StorageTek’s Worldwide Offices Customer Initiated MaintenanceTo contact the CSSC about a problem Library Walls Cartridge Slot LocationsInternal Address Reserved SlotsCartridge Address Cartridge Address Cartridge Address 112 StreamLine SL8500 Modular Library System Users Guide MarchRevision K Cartridge Address 96154 Revision KAppendix A Cartridge Slot Locations Cartridge Address 114 StreamLine SL8500 Modular Library System Users Guide MarchRevision K Cartridge Address 96154 Revision KAppendix A Cartridge Slot Locations Cartridge Address 116 StreamLine SL8500 Modular Library System Users Guide MarchRevision K Cartridge Address 96154 Revision KAppendix A Cartridge Slot Locations Cartridge Address 118 StreamLine SL8500 Modular Library System Users Guide MarchRevision K Appendix A Cartridge Slot Locations Cartridge Locations 1 of96154 Revision K Revision K TABLE A-3 Cartridge Locations 2 of120 StreamLine SL8500 Modular Library System Users Guide March Example Two Example OnePanel Designations HLI-PRC AddressLibrary Storage Module LSM Examples of CAP Behavior ColumnElevators Operational Considerations Bay Address Drive Bay LocationsInternal Address Firmware Drive Address HLI-PRC AddressTABLE B-3 Host Software Drive Address System AddressManually Locating a Drive Bay 3. From the device tree, select the Drive folder To locate a drive1. Logon to the Library Console 2. Select Tools System Detail Revision K Manually Locating a Drive Bay130 StreamLine SL8500 Modular Library System Users Guide March SNMP FIGURE C-1 SNMP Block Diagram Example SNMP TermsAdvanced Encryption Standard AES-An NIST-standard cryptographic cipher that uses a block length of 128 bits and key lengths of 128, 192, or 256 bits. AES uses the Rijndael algorithm, officially replacing the Triple DES Method. AES encryption can be done in one pass instead of three and its key size is greater than Triple Desís 168 bits. One of two privacy encryption protocols, AES is a stronger form of encryption than DES see also “Data Encryption Standard”. Source The Internet Society, RFC Access Control SNMP CommandsManagement Information Base Copying the MIB Text File SNMP Traps/NotificationsTrap/Notification Levels Trap DataSeverity Codes Revision K SNMP Traps/Notifications138 StreamLine SL8500 Modular Library System Users Guide March SL8500 address SL8500 drive bay HLI-PRC address Glossary Numericsaddressing schemesSee the following Any Cartridge Any Slotcartridge access port The bar-code line scanner that is part of the robot hand assemblyAutomated Cartridge System Library Software bar-code line scandrive and electronics cartridge moverSee robot cartridge proximitycustomer interface Monitors status inputs from sensors and switches Processes commands from a host systememergency power-off electronics controlfibre connection Membrane keypad Product logosOptional touch screen operator control panel initial program load Host Software ComponentSynonymous with enter library storage module keypad interfaceSee membrane keypadpower/communication bus power distribution unitRealTime Growth primary library interfacerobotics interface security software layerstorage cellSee slot storage expansion servo power interruptStorage Management StreamLine LibraryDrive and electronics module Storage expansion module optional Customer interface module Robotics interface moduletape transport interface touch screen operatorPage Numerics IndexCE FCC Page Page Page Page Page Page Page HEADQUARTERS