Manuals / Sun Microsystems / Computer Equipment / Computer Drive

Sun Microsystems SL8500 Obtaining Maintenance Support, Remote Support, Service Delivery Platform

Models: SL8500

1 200

Download 200 pages 19.02 Kb

Page 147

Obtaining Maintenance Support

CH A P T E R 7

Obtaining Maintenance Support

This chapter describes what to do if problems occur with the tape library. In some cases, you might be able to correct the problem. In other cases, you must contact your service representative, as described in this chapter.

When the problem is caused by cartridge tapes, see Chapter 5, “Cartridge Information”. When the problem is caused by cartridge tape drives, refer to your tape drive operator’s guide.

Remote Support

StorageTek Customer Service Representatives are available to assist you and the customer with hardware and software problem resolution. During the initial order and installation planning, make sure that you inform the customer about StorageTek's local and remote support.

Service Delivery Platform

The Service Delivery Platform (SDP) is the preferred remote support solution for the SL8500 library. SDP is a software application for providing sophisticated remote support of storage hardware devices. The software resides on an intelligent appliance at your site, providing a secure connection between your StorageTek products and a server located within the StorageTek IT data center. The SDP software monitors your devices and automatically alerts StorageTek when it finds a problem. It also enables remote resolution for problems that do not require physical intervention at the site.

Through a secure, Internet/VPN-based communication link that is enabled by a StorageTek-supplied VPN router and your Internet access and connectivity, the SDP is designed to collect device events on a 24 x 7 x 365 basis. In the event of a device failure, the SDP intelligent appliance and the software application capture device logs and other pertinent diagnostic data that can help determine the reason for device failure.

The robust SDP security architecture is designed for strict data privacy. The software uses 128-bit encrypted Secure Sockets Layer (SSL) protocol for data transmission and additional secure data gathering procedures for specific technical issues.

To obtain the SDP Analyst client application contact your service representative.

96154 • Revision K

107

Image 147

Sun Microsystems SL8500 manual Obtaining Maintenance Support, Remote Support, Service Delivery Platform

Contents

Part Number 96154 Revision K StorageTek StreamLine SL8500User’s Guide modular library systemPage StreamLineTM SL8500 Modular Library System User’s GuideRevision K Please Recycleor Sun Learning Services Sun Microsystems, Inc One StorageTek Drive Louisville, CO USARevision K Page “Using CAPS in a Partitioned Library” on page Summary of ChangesRobotics Stop Switches and Smoke Detection “Configuring Library Partitions” on pageRevision K vi StreamLine SL8500 Modular Library System Users Guide MarchContents Summary of Changes Contents Figures Tables PrefaceNotices 1. Introduction 1 Library Overview SafetySuper DLT 2. Configuration Information 4. Library Operation 3. Host to Library CommunicationsTo prevent personal injury, follow these precautions 5. Cartridge Information 75 Cartridge Requirements LTO Ultrium Cartridge 6. Troubleshooting and Diagnostics 7. Obtaining Maintenance SupportA. Cartridge Slot Locations Index B. Drive Bay LocationsC. SNMP GlossaryStreamLine Library Console - HandBot Display FiguresPlacement of Cartridges with the Magazine Outside the CAP xviiData Cartridges Label Examples T9940 Cartridge Tape Specifications TablesLibrary Configuration Entries T9840 Cartridge Tape SpecificationsPage the diagnostic utilities PrefaceThe organization of this guide is library and drive configuration entries, and upgrade firmwareAlert Messages Figure 2-1 on page ConventionsRelated Publications Automated Cartridge System Library Software ACSLSHost Software Component HSC MVS Publications e-Partners Site Additional InformationSun’s External Web Site Customer Resource CenterRevision K xxvi StreamLine SL8500 Modular Library System Users Guide MarchNotices United States FCC Compliance StatementCISPR 22 and EN55022 Warning Japanese Compliance Statement Taiwan Warning Label StatementInternal Code License Statement INTERNAL CODE LICENSE 1. Definitions The following terms are defined as followed Notices 96154 Revision KRevision K xxxii StreamLine SL8500 Modular Library System Users Guide MarchElectrostatic Discharge Damage Prevention SafetyLaser Product Label Fiber-optic SafetySL8500 Door Interlocks Library SafetyMechanical Access Door Mechanisms EN60950-12001 StatementFire Suppression Door SwitchesEmergency Robotics Stop Switches Smoke DetectionSafety Service Safety DoorSL8500 Servo Power Interrupt Interior LightingRevision K xxxviii StreamLine SL8500 Modular Library System Users Guide MarchLibrary Overview IntroductionSingle Physical SL8500 Library-Options Single Physical SL8500 Library-BaseLibrary Modules 1. Drive and Electronics Module 2. Robotics Interface Module3. Customer Interface Module Capacities FIGURE 1-2 Base Library with One Storage Expansion ModuleTABLE 1-1 Data Cartridge Capacity Tape Drives Drive and Electronics ModuleStorageTek T-Series Tape Drives T9x40T10000 Super DLT ConfigurationElectronics Control Module LTO UltriumHBT Card FeaturesRobotics Interface Module HBC CardA Z-mechanism for vertical motion of the hand Initialization Redundant HandBots1. Logic/controller cards initialize HBC, HBB See Appendix A, “Cartridge Slot Locations” for more details HandBot NumberingFIGURE 1-5 StreamLine Library Console - HandBot Display Library Cameras Customer Interface ModuleKeypad Local Operator Console Operator PanelCapacities Cartridge Access Port CAPElevator Remote Operator ConsolePower Storage Expansion ModulesThe CAP spans across three rails-2, 3, and 4 LSMs 1, 2, and Note - Power cabling must be done by a licensed electrician Power ConsumptionPower Configurations N+1 Base Power ConfigurationLibrary Complex 2N Power ConfigurationPass-thru Ports Embedded Firmware SecurityOperating Firmware ACSLS Library Management SoftwareLibrary Partitioning Host Software ComponentPartition Configuration Requirements Hosts and PartitionsLibrary Resources and Partitions Capacities for Partitions System Requirements for Library PartitioningTABLE 1-8 Library Specifications Library SpecificationsTABLE 1-8 Library Specifications Continued Configuration Information Installing StreamLine Library ConsoleTo install the StreamLine Library Console on your PC Activating Password Verifying Configuration EntriesTo Activate Your User Account Dynamic World Wide Name TABLE 2-1 Library Configuration EntriesTABLE 2-2 Drive Configuration Entries Upgrading Firmware PTP Configuration Upgrading the Remote Library Console3. Follow the guided instructions to complete the installation 2. Dynamically update the HSC or ACSLS configurations Nondisruptive InstallationDisruptive PTP Installation To perform a disruptive PTP installation-for ACSLS or HSCFIGURE 2-1 Adding a PTP to an Existing Library Complex TABLE 2-4 Adding a Library to the RightPTP Addressing Scheme Configuring Library PartitionsPlanning Library Partition Configurations Example 1 one-partition libraryExample 2 two-partition library 2 Partition 2, Host A HSC 4 Partition 3, Host B HSC Example 3 two-partition libraryExample 4 three-partition library Example 5 three-partition libraryDefining Library Partitions Example 6 four-partition libraryTo Create Partitions To Remove Partitions Host to Library Communications Host InterfacesTCP/IP Figure 1. TCP/IP Connections 1. HBC card library controller4. Electronics control module ECM Definitions and Terminology Library Management Software Fibre ChannelSun StorageTek HTTP Server Nearline Control SolutionsClient System Component Storage Management ComponentLibraryStation Automated Cartridge System Library Software ACSLSHSC 6.1 with Near Continuous Operation NCO Library Operation Automated Mode of Operation“Using CAPS in a Partitioned Library” on page “Cleaning of Drives” on pageDismount Sequence Performing CAP ActivitiesTo open the CAP To close the CAPFIGURE 4-1 CAP A Unlocked 2. From the StreamLine Library Console, select Tools Utilities Cartridge Slot LocationsFIGURE 4-2 StreamLine Library Console - CAP Importing CartridgesCustomer label 9x40 only FIGURE 4-3 Placement of Cartridges with the Magazine Inside the CAPAutomated Mode of Operation 3. Volume serial number labelTo import cartridges using the CAP Exporting Cartridges To export cartridges using the CAPUsing CAPS in a Partitioned Library Overriding a CAP Reservation How CAP Reservations Work in a Partitioned LibraryCAP Release and Override Scenarios To Override a CAP ReservationScenario 2-CAP reservation overridden successfully Scenario 1-CAP reservation released by the ACSLS hostMonitoring Library Events 5. The library operator uses the SLConsole to unlock the CAP7. Partition 2, Host 2 must resubmit the enter request Cleaning of Drives Monitoring PTPsFIGURE 4-5 Sample System Detail Screen with the PTP Folder Manual Cleaning Manual Mode of Operation“Placing the Library Offline” “Determining the Library is Not in Automatic Mode”Physical Restrictions PrecautionsSafety Precautions Placing the Library OfflineDetermining the Library is Not in Automatic Mode Entering the LibraryTo prevent personal injury, follow these precautions To open the door Locating a Cartridge and DriveTo locate a drive To move the robot, follow these precautionsMoving the Robot To locate a cartridge3. Do not touch any lubricated parts To manually mount a cartridge Mounting a CartridgeDismounting a Cartridge 2. Press the UNLOAD switch. One of the following conditions occurs1. Make sure that the tape drive is not in use by the system Exiting the Library Placing the Library Online Powering-off the LibraryTo power-off the library Placing the Drives to Online5. Open the rear doors of the library 2. Drive locations/numbering 1 3. DC power supplies 1 FIGURE 4-12 AC PDU and DC Power Supply LocationsPowering-off the Library From left to right 1. Optional switches or hubs 1To power-on the library Powering-on the LibraryMaintenance Mode of Operation Service Safety Door OperationLeft Maintenance Area Right Maintenance AreaMaintenance Mode of Operation Maintenance Mode of Operation FIGURE 4-13 StreamLine Library Console - Service Safety DoorMaintenance Mode of Operation 74 StreamLine SL8500 Modular Library System Users Guide MarchRevision K Cartridge Information Cartridge RequirementsOrdering Cartridges and Labels Inspecting and Identifying a Cartridge Handling a CartridgeT9840 Cartridge StorageTek CartridgesL203 BOTTOM VIEWREAR VIEW FRONT VIEWTABLE 5-2 T9940 Cartridge Tape Specifications T9940 CartridgeBOTTOM VIEW T10000 Data CartridgesStandard Sport REAR VIEWImportant After 15,000 mounts, a tape drive accept the cartridge FIGURE 5-3 A T10000 Cartridge LTO Ultrium CartridgeTABLE 5-4 LTO Cartridge Specifications Super DLTtape LTO Ultrium Generation 2 Gen2 Fibre Channel DrivesVolSafe Cartridges Media Domain and Media ID Cartridge Codes TABLE 5-6 Cartridge CodesTABLE 5-7 Ultrium Cartridge Models T9x40 Cleaning Cartridges Label ExamplesData Cartridge Label Examples SDLTC L N Diagnostic Cartridges Label ExamplesC L N O C L N O O 1ST10000 Non-labeled CartridgesSDLT T9x40LTO Cartridges Applying Labels to CartridgesUpside Down Cartridges To apply the label on a cartridge3. Peel the backing from the VOLID label FIGURE 5-10 Applying Cartridge Label to T9940 Cartridge 3. Media ID label “R” = data, “U” = cleaningMedia ID label “R” = data, “U” = cleaning FIGURE 5-9 Applying Cartridge Label to T9840 CartridgeSetting the Write Protect Switch Setting the T9840 Write Protect Switch to Read-OnlySetting the T9840 Write Protect Switch to Read/Write Setting the T9940 Write Protect Switch to Read-Only Setting the T9940 Write Protect Switch to Read/WriteFIGURE 5-12 Setting the T9940 Cartridge Write Protect Switch FIGURE 5-13 Setting the T10000 Cartridge Write Protect Switch Setting the T10000 Write Protect Switch to Read/WriteSetting the LTO Ultrium Write Protect Switch to Read-Only Setting the LTO Ultrium Write Protect Switch to Read/WriteMaintaining Cartridges Cleaning the Cartridge ExteriorUsing Cleaning Cartridges Repairing a Detached Leader BlockStoring of Cartridges Troubleshooting the Library Troubleshooting and DiagnosticsTABLE 6-1 Troubleshooting Table Perform the following procedureseated. See “To open the CAP” on page MUST log off from the Library Console and then log on Note - When there is a communication failure, youagain to restore communication between the library TABLE 6-1 Troubleshooting Table ContinuedReports Diagnostic UtilitiesFIGURE 6-1 Sample Permanent Report Event MonitorsUtilities Loading CodePerforming Audits Moving Cartridges Performing Library Self-testWorking with the Search Utility Modifying the CAP Locked StatusCopying the MIB Text File Obtaining Maintenance Support Service Delivery PlatformRemote Support Customer Initiated Maintenance To contact the CSSC about a problemStorageTek’s Worldwide Offices Library Walls Cartridge Slot LocationsReserved Slots Cartridge AddressInternal Address Cartridge Address 112 StreamLine SL8500 Modular Library System Users Guide March Revision KCartridge Address 96154 Revision K Appendix A Cartridge Slot LocationsCartridge Address 114 StreamLine SL8500 Modular Library System Users Guide March Revision KCartridge Address 96154 Revision K Appendix A Cartridge Slot LocationsCartridge Address 116 StreamLine SL8500 Modular Library System Users Guide March Revision KCartridge Address 96154 Revision K Appendix A Cartridge Slot LocationsCartridge Address 118 StreamLine SL8500 Modular Library System Users Guide March Revision KCartridge Address Cartridge Locations 1 of 96154 Revision KAppendix A Cartridge Slot Locations TABLE A-3 Cartridge Locations 2 of 120 StreamLine SL8500 Modular Library System Users Guide MarchRevision K Example Two Example OneHLI-PRC Address Library Storage Module LSMPanel Designations Column ElevatorsExamples of CAP Behavior Operational Considerations Bay Address Drive Bay LocationsInternal Address Firmware Drive Address HLI-PRC AddressSystem Address Manually Locating a Drive BayTABLE B-3 Host Software Drive Address To locate a drive 1. Logon to the Library Console 2. Select Tools System Detail3. From the device tree, select the Drive folder Manually Locating a Drive Bay 130 StreamLine SL8500 Modular Library System Users Guide MarchRevision K SNMP FIGURE C-1 SNMP Block Diagram Example SNMP TermsAdvanced Encryption Standard AES-An NIST-standard cryptographic cipher that uses a block length of 128 bits and key lengths of 128, 192, or 256 bits. AES uses the Rijndael algorithm, officially replacing the Triple DES Method. AES encryption can be done in one pass instead of three and its key size is greater than Triple Desís 168 bits. One of two privacy encryption protocols, AES is a stronger form of encryption than DES see also “Data Encryption Standard”. Source The Internet Society, RFC Access Control SNMP CommandsManagement Information Base Trap Data SNMP Traps/NotificationsCopying the MIB Text File Trap/Notification LevelsSeverity Codes SNMP Traps/Notifications 138 StreamLine SL8500 Modular Library System Users Guide MarchRevision K Any Cartridge Any Slot Glossary NumericsSL8500 address SL8500 drive bay HLI-PRC address addressing schemesSee the followingbar-code line scan The bar-code line scanner that is part of the robot hand assemblycartridge access port Automated Cartridge System Library Softwarecartridge moverSee robot cartridge proximity customer interfacedrive and electronics electronics control Processes commands from a host systemMonitors status inputs from sensors and switches emergency power-offMembrane keypad Product logos Optional touch screen operator control panelfibre connection Host Software Component Synonymous with enterinitial program load library storage module keypad interfaceSee membrane keypadpower/communication bus power distribution unitsecurity software layer primary library interfaceRealTime Growth robotics interfaceStreamLine Library servo power interruptstorage cellSee slot storage expansion Storage Managementtouch screen operator Customer interface module Robotics interface moduleDrive and electronics module Storage expansion module optional tape transport interfacePage Numerics IndexCE FCC Page Page Page Page Page Page Page HEADQUARTERS