Remote Support, Service Delivery Platform | Sun Microsystems SL8500

CH A P T E R 7

Obtaining Maintenance Support

This chapter describes what to do if problems occur with the tape library. In some cases, you might be able to correct the problem. In other cases, you must contact your service representative, as described in this chapter.

When the problem is caused by cartridge tapes, see Chapter 5, “Cartridge Information”. When the problem is caused by cartridge tape drives, refer to your tape drive operator’s guide.

Remote Support

StorageTek Customer Service Representatives are available to assist you and the customer with hardware and software problem resolution. During the initial order and installation planning, make sure that you inform the customer about StorageTek's local and remote support.

Service Delivery Platform

The Service Delivery Platform (SDP) is the preferred remote support solution for the SL8500 library. SDP is a software application for providing sophisticated remote support of storage hardware devices. The software resides on an intelligent appliance at your site, providing a secure connection between your StorageTek products and a server located within the StorageTek IT data center. The SDP software monitors your devices and automatically alerts StorageTek when it finds a problem. It also enables remote resolution for problems that do not require physical intervention at the site.

Through a secure, Internet/VPN-based communication link that is enabled by a StorageTek-supplied VPN router and your Internet access and connectivity, the SDP is designed to collect device events on a 24 x 7 x 365 basis. In the event of a device failure, the SDP intelligent appliance and the software application capture device logs and other pertinent diagnostic data that can help determine the reason for device failure.

The robust SDP security architecture is designed for strict data privacy. The software uses 128-bit encrypted Secure Sockets Layer (SSL) protocol for data transmission and additional secure data gathering procedures for specific technical issues.

To obtain the SDP Analyst client application contact your service representative.

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Sun Microsystems SL8500 manual Remote Support, Service Delivery Platform

Contents

StorageTek StreamLine SL8500 Page User’s Guide StreamLineTM SL8500 Modular Library System Revision K USA Page Summary of Changes SafetyPage Contents Safety Revision K Contents Configuration Information Host to Library Communications To prevent personal injury, follow these precautions Cartridge Information 75 Cartridge Requirements Page Troubleshooting and Diagnostics Snmp Figures AC PDU Xix Tables Cartridge Locations 3 Preface Alert Messages Menu Conventions Automated Cartridge System Library Software Acsls Related Publications Partners Site Additional InformationSun’s External Web Site Customer Resource CenterPage Cispr 22 and EN55022 Warning United States FCC Compliance Statement Japanese Compliance Statement Taiwan Warning Label StatementInternal Code License Statement Revision K Page Revision K Page Electrostatic Discharge Damage Prevention Safety Laser Product Label Fiber-optic Safety SL8500 Door Interlocks Library SafetyMechanical Access Door Mechanisms EN60950-12001 Statement Fire Suppression Door SwitchesEmergency Robotics Stop Switches Smoke Detection Service Safety Door SL8500 Servo Power InterruptInterior Lighting Page Library Overview Introduction Single Physical SL8500 Library-Options Single Physical SL8500 Library-Base 1Library Modules Library Modules 1Data Cartridge Capacity Capacities Tape Drives Drive and Electronics Module 2Supported Drives StorageTek T-Series Tape Drives HBK Card Electronics Control ModuleLTO Ultrium Super DLT Robotics Interface Module HBC CardHBT Card 3HandBot Detail Initialization Redundant HandBots Revision K Introduction See Appendix A, Cartridge Slot Locations for more details HandBot Numbering 5StreamLine Library Console HandBot Display Library Cameras Customer Interface ModuleKeypad Keypad Switches, Buttons, and Indicators Operator PanelLocal Operator Console 5SL8500 Capacity Variations Cartridge Access Port CAPElevator Remote Operator Console Storage Expansion Modules Power Power Consumption Power Configurations+1 Base Power Configuration Library Complex 2N Power Configuration 8Pass-thru Port Pass-thru Ports Operating Firmware PTP Assembly Physical CharacteristicsEmbedded Firmware Security Library Management Software Library PartitioningHost Software Component Partition Configuration Requirements Hosts and PartitionsLibrary Resources and Partitions System Requirements for Library Partitioning Capacities for Partitions7Partition Data Cartridge Capacities Library Specifications Library Specifications 8Library Specifications To install the StreamLine Library Console on your Installing StreamLine Library Console Activating Password Verifying Configuration EntriesTo Activate Your User Account 1Library Configuration Entries 2Drive Configuration EntriesDynamic World Wide Name Upgrading Firmware Upgrading the Remote Library Console PTP Configuration 3Adding a Library to the Left Nondisruptive InstallationDisruptive PTP Installation To perform a disruptive PTP installation-for Acsls or HSC 1Adding a PTP to an Existing Library Complex 4Adding a Library to the Right PTP Addressing Scheme Configuring Library Partitions Planning Library Partition Configurations Example 1 one-partition libraryExample 2 two-partition library Example 3 two-partition library Example 4 three-partition libraryExample 5 three-partition library Defining Library Partitions Example 6 four-partition libraryTo Create Partitions To Remove Partitions Host Interfaces Host to Library Communications TCP/IP Connections 1StreamLine Library Console Dual TCP/IP Properties Definitions and Terminology Fibre Channel Sun StorageTek Http Server Nearline Control SolutionsClient System Component Storage Management Component Automated Cartridge System Library Software Acsls LibraryStation Automated Mode of Operation Mounting and Dismounting of CartridgesMount Sequence Dismount Sequence Performing CAP Activities To close the CAP To open the CAP Cartridge Slot Locations 2StreamLine Library Console CAP Importing Cartridges 3Placement of Cartridges with the Magazine Inside the CAP 4Placement of Cartridges with the Magazine Outside the CAP To import cartridges using the CAP Exporting Cartridges To export cartridges using the CAP Using Caps in a Partitioned Library Overriding a CAP Reservation How CAP Reservations Work in a Partitioned Library CAP Release and Override Scenarios To Override a CAP Reservation Scenario 1-CAP reservation released by the Acsls host Monitoring Library Events Monitoring PTPs Cleaning of Drives Manual Cleaning Manual Mode of Operation Physical Restrictions PrecautionsSafety Precautions Placing the Library Offline Entering the Library Determining the Library is Not in Automatic Mode To open the door Locating a Cartridge and Drive To locate a drive To move the robot, follow these precautionsMoving the Robot To locate a cartridge 7Moving the HandBot To manually mount a cartridge Mounting a Cartridge 9Manually Inserting a Cartridge Dismounting a Cartridge Exiting the Library 10Emergency Robotic Stop Switch Powering-off the Library Placing the Drives to OnlinePlacing the Library Online An AC PDU is shown in Figure 12AC PDU and DC Power Supply Locations To power-on the library Powering-on the LibraryMaintenance Mode of Operation Service Safety Door Operation Right Maintenance Area Left Maintenance Area 13StreamLine Library Console Service Safety Door Maintenance Mode of Operation Ordering Cartridges and Labels Cartridge Requirements Inspecting and Identifying a Cartridge Handling a Cartridge 1T9840 Cartridge Tape Specifications StorageTek CartridgesT9840 Cartridge 1A T9840 Cartridge T9940 Cartridge 2T9940 Cartridge Tape Specifications 2A T9940 Cartridge T10000 Data Cartridges 3T10000 Cartridge Specifications 3A T10000 Cartridge LTO Ultrium Cartridge 4LTO Cartridge Specifications Super DLTtape LTO Ultrium Generation 2 Gen2 Fibre Channel Drives VolSafe Cartridges 5SDLT Cartridge Specifications Media Domain and Media ID Cartridge Codes 6Cartridge Codes7Ultrium Cartridge Models Data Cartridge Label Examples Cleaning Cartridges Label Examples 6Cleaning Cartridges Label Examples Diagnostic Cartridges Label Examples Non-labeled Cartridges 7Diagnostic Cartridges Label Examples LTO Cartridges Applying Labels to CartridgesUpside Down Cartridges To apply the label on a cartridge 8Applying Cartridge Label to Sdlt Cartridge 9Applying Cartridge Label to T9840 Cartridge Setting the Write Protect Switch Setting the T9840 Write Protect Switch to Read-OnlySetting the T9840 Write Protect Switch to Read/Write Setting the T9940 Write Protect Switch to Read/Write Setting the T9940 Write Protect Switch to Read-Only Setting the T10000 Write Protect Switch to Read/Write Setting the LTO Ultrium Write Protect Switch to Read-OnlySetting the LTO Ultrium Write Protect Switch to Read/Write Maintaining Cartridges Cleaning the Cartridge Exterior Using Cleaning Cartridges Repairing a Detached Leader BlockStoring of Cartridges Troubleshooting the Library Troubleshooting and Diagnostics Perform the following procedure 1Troubleshooting Table Troubleshooting and Diagnostics Reports Diagnostic Utilities 1Sample Permanent Report Event Monitors Utilities Loading CodePerforming Audits Moving Cartridges Performing Library Self-test Working with the Search Utility Modifying the CAP Locked StatusCopying the MIB Text File Remote Support Service Delivery Platform Customer Initiated Maintenance To contact the Cssc about a problemStorageTek’s Worldwide Offices Library Walls Cartridge Slot Locations Reserved Slots Cartridge AddressInternal Address Revision K Appendix a Cartridge Slot Locations Cartridge Address Revision K Appendix a Cartridge Slot Locations Cartridge Address Revision K Appendix a Cartridge Slot Locations Cartridge Address Revision K Appendix a Cartridge Slot Locations Cartridge Address Cartridge Locations 1 Table A-3Cartridge Locations 2 Cartridge Locations 3 Example One Table A-5Rail Numbering HLI-PRC AddressLibrary Storage Module LSM Panel Designations Row ColumnElevators Operational Considerations Table B-1Drive Bay Address Bay Address Drive Bay Address Internal Address Firmware Drive Address HLI-PRC Address System Address Manually Locating a Drive BayTable B-3Host Software Drive Address Figure B-1Library Console Drives Data To locate a drivePage Snmp Snmp Terms Figure C-1SNMP Block Diagram Example Revision K Appendix C Snmp Access Control Snmp Commands Figure C-2Management Information Base Hierarchy Management Information Base Trap Data Snmp Traps/NotificationsCopying the MIB Text File Trap/Notification Levels Table C-2Trap Severity Codes Severity CodesPage SL8500 address SL8500 drive bay HLI-PRC address Glossary Numerics Automated Cartridge System Library Software Cartridge moverSee robot Cartridge proximity ECMSee electronics control module ModuleThe assembly that Fibre connection Host Software Component Keypad interfaceSee membrane keypad Power distribution unit Primary library interface Modular library systemAn automated tape library comprised Servo power interrupt Touch screen operator TTIAn interface to control/monitor tape drive operationPage Index FCC 153 154 155 SPI 157 158 Page Headquarters