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Sun Microsystems SL8500 manual Troubleshooting and Diagnostics, Troubleshooting the Library

Models: SL8500

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Troubleshooting and Diagnostics

CH A P T E R 6

Troubleshooting and Diagnostics

This chapter describes how to correct problems with the library and the attached devices (drives, CAP, robots, and elevators). It also includes some of the diagnostic procedures you can perform using the StreamLine Library Console.

If you encounter any problems with the library, you should take several steps before you contact the Technical Excellence Center (TEC).

If you must contact the TEC, see Chapter 7 for more information.

Troubleshooting the Library

The following table describes a few of the troubleshooting tips:

96154 • Revision K

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Sun Microsystems SL8500 manual Troubleshooting and Diagnostics, Troubleshooting the Library

Contents

Part Number 96154 Revision K StorageTek StreamLine SL8500User’s Guide modular library systemPage StreamLineTM SL8500 Modular Library System User’s GuideRevision K Please RecycleOne StorageTek Drive Louisville, CO USA or Sun Learning Services Sun Microsystems, IncRevision K Page “Using CAPS in a Partitioned Library” on page Summary of ChangesRobotics Stop Switches and Smoke Detection “Configuring Library Partitions” on pageRevision K vi StreamLine SL8500 Modular Library System Users Guide MarchSummary of Changes Contents Figures Tables Preface ContentsNotices 1. Introduction 1 Library Overview SafetySuper DLT 2. Configuration Information 4. Library Operation 3. Host to Library CommunicationsTo prevent personal injury, follow these precautions 5. Cartridge Information 75 Cartridge Requirements LTO Ultrium Cartridge 7. Obtaining Maintenance Support 6. Troubleshooting and DiagnosticsA. Cartridge Slot Locations Index B. Drive Bay LocationsC. SNMP GlossaryStreamLine Library Console - HandBot Display FiguresPlacement of Cartridges with the Magazine Outside the CAP xviiData Cartridges Label Examples T9940 Cartridge Tape Specifications TablesLibrary Configuration Entries T9840 Cartridge Tape SpecificationsPage the diagnostic utilities PrefaceThe organization of this guide is library and drive configuration entries, and upgrade firmwareAlert Messages Figure 2-1 on page ConventionsAutomated Cartridge System Library Software ACSLS Related PublicationsHost Software Component HSC MVS Publications e-Partners Site Additional InformationSun’s External Web Site Customer Resource CenterRevision K xxvi StreamLine SL8500 Modular Library System Users Guide MarchUnited States FCC Compliance Statement NoticesCISPR 22 and EN55022 Warning Taiwan Warning Label Statement Japanese Compliance StatementInternal Code License Statement INTERNAL CODE LICENSE 1. Definitions The following terms are defined as followed Notices 96154 Revision KRevision K xxxii StreamLine SL8500 Modular Library System Users Guide MarchElectrostatic Discharge Damage Prevention SafetyLaser Product Label Fiber-optic SafetySL8500 Door Interlocks Library SafetyMechanical Access Door Mechanisms EN60950-12001 StatementFire Suppression Door SwitchesEmergency Robotics Stop Switches Smoke DetectionSafety Service Safety DoorSL8500 Servo Power Interrupt Interior LightingRevision K xxxviii StreamLine SL8500 Modular Library System Users Guide MarchLibrary Overview IntroductionSingle Physical SL8500 Library-Options Single Physical SL8500 Library-Base1. Drive and Electronics Module 2. Robotics Interface Module Library Modules3. Customer Interface Module FIGURE 1-2 Base Library with One Storage Expansion Module CapacitiesTABLE 1-1 Data Cartridge Capacity Tape Drives Drive and Electronics ModuleT9x40 StorageTek T-Series Tape DrivesT10000 Super DLT ConfigurationElectronics Control Module LTO UltriumHBT Card FeaturesRobotics Interface Module HBC CardA Z-mechanism for vertical motion of the hand Initialization Redundant HandBots1. Logic/controller cards initialize HBC, HBB See Appendix A, “Cartridge Slot Locations” for more details HandBot NumberingFIGURE 1-5 StreamLine Library Console - HandBot Display Customer Interface Module Library CamerasKeypad Local Operator Console Operator PanelCapacities Cartridge Access Port CAPElevator Remote Operator ConsoleStorage Expansion Modules PowerThe CAP spans across three rails-2, 3, and 4 LSMs 1, 2, and Note - Power cabling must be done by a licensed electrician Power ConsumptionPower Configurations N+1 Base Power ConfigurationLibrary Complex 2N Power ConfigurationPass-thru Ports Security Embedded FirmwareOperating Firmware ACSLS Library Management SoftwareLibrary Partitioning Host Software ComponentHosts and Partitions Partition Configuration RequirementsLibrary Resources and Partitions Capacities for Partitions System Requirements for Library PartitioningTABLE 1-8 Library Specifications Library SpecificationsTABLE 1-8 Library Specifications Continued Installing StreamLine Library Console Configuration InformationTo install the StreamLine Library Console on your PC Verifying Configuration Entries Activating PasswordTo Activate Your User Account TABLE 2-1 Library Configuration Entries Dynamic World Wide NameTABLE 2-2 Drive Configuration Entries Upgrading Firmware Upgrading the Remote Library Console PTP Configuration3. Follow the guided instructions to complete the installation 2. Dynamically update the HSC or ACSLS configurations Nondisruptive InstallationDisruptive PTP Installation To perform a disruptive PTP installation-for ACSLS or HSCFIGURE 2-1 Adding a PTP to an Existing Library Complex TABLE 2-4 Adding a Library to the RightPTP Addressing Scheme Configuring Library PartitionsExample 1 one-partition library Planning Library Partition ConfigurationsExample 2 two-partition library 2 Partition 2, Host A HSC 4 Partition 3, Host B HSC Example 3 two-partition libraryExample 4 three-partition library Example 5 three-partition libraryExample 6 four-partition library Defining Library PartitionsTo Create Partitions To Remove Partitions Host Interfaces Host to Library CommunicationsTCP/IP 1. HBC card library controller Figure 1. TCP/IP Connections4. Electronics control module ECM Definitions and Terminology Library Management Software Fibre ChannelSun StorageTek HTTP Server Nearline Control SolutionsClient System Component Storage Management ComponentAutomated Cartridge System Library Software ACSLS LibraryStationHSC 6.1 with Near Continuous Operation NCO Automated Mode of Operation “Using CAPS in a Partitioned Library” on page“Cleaning of Drives” on page Library OperationDismount Sequence Performing CAP ActivitiesTo close the CAP To open the CAPFIGURE 4-1 CAP A Unlocked 2. From the StreamLine Library Console, select Tools Utilities Cartridge Slot LocationsFIGURE 4-2 StreamLine Library Console - CAP Importing CartridgesCustomer label 9x40 only FIGURE 4-3 Placement of Cartridges with the Magazine Inside the CAP3. Volume serial number label Automated Mode of OperationTo import cartridges using the CAP Exporting Cartridges To export cartridges using the CAPUsing CAPS in a Partitioned Library Overriding a CAP Reservation How CAP Reservations Work in a Partitioned LibraryCAP Release and Override Scenarios To Override a CAP ReservationScenario 2-CAP reservation overridden successfully Scenario 1-CAP reservation released by the ACSLS host5. The library operator uses the SLConsole to unlock the CAP Monitoring Library Events7. Partition 2, Host 2 must resubmit the enter request Monitoring PTPs Cleaning of DrivesFIGURE 4-5 Sample System Detail Screen with the PTP Folder Manual Cleaning Manual Mode of Operation“Placing the Library Offline” “Determining the Library is Not in Automatic Mode”Physical Restrictions PrecautionsSafety Precautions Placing the Library OfflineEntering the Library Determining the Library is Not in Automatic ModeTo prevent personal injury, follow these precautions To open the door Locating a Cartridge and DriveTo locate a drive To move the robot, follow these precautionsMoving the Robot To locate a cartridge3. Do not touch any lubricated parts To manually mount a cartridge Mounting a Cartridge2. Press the UNLOAD switch. One of the following conditions occurs Dismounting a Cartridge1. Make sure that the tape drive is not in use by the system Exiting the Library Placing the Library Online Powering-off the LibraryTo power-off the library Placing the Drives to Online5. Open the rear doors of the library 2. Drive locations/numbering 1 3. DC power supplies FIGURE 4-12 AC PDU and DC Power Supply LocationsPowering-off the Library From left to right 1. Optional switches or hubs 1To power-on the library Powering-on the LibraryMaintenance Mode of Operation Service Safety Door OperationRight Maintenance Area Left Maintenance AreaMaintenance Mode of Operation Maintenance Mode of Operation FIGURE 4-13 StreamLine Library Console - Service Safety Door74 StreamLine SL8500 Modular Library System Users Guide March Maintenance Mode of OperationRevision K Cartridge Requirements Cartridge InformationOrdering Cartridges and Labels Inspecting and Identifying a Cartridge Handling a CartridgeT9840 Cartridge StorageTek CartridgesL203 BOTTOM VIEWREAR VIEW FRONT VIEWTABLE 5-2 T9940 Cartridge Tape Specifications T9940 CartridgeBOTTOM VIEW T10000 Data CartridgesStandard Sport REAR VIEWImportant After 15,000 mounts, a tape drive accept the cartridge FIGURE 5-3 A T10000 Cartridge LTO Ultrium CartridgeTABLE 5-4 LTO Cartridge Specifications Super DLTtape LTO Ultrium Generation 2 Gen2 Fibre Channel DrivesVolSafe Cartridges Media Domain and Media ID TABLE 5-6 Cartridge Codes Cartridge CodesTABLE 5-7 Ultrium Cartridge Models T9x40 Cleaning Cartridges Label ExamplesData Cartridge Label Examples SDLTC L N Diagnostic Cartridges Label ExamplesC L N O C L N O O 1ST10000 Non-labeled CartridgesSDLT T9x40LTO Cartridges Applying Labels to CartridgesUpside Down Cartridges To apply the label on a cartridge3. Peel the backing from the VOLID label FIGURE 5-10 Applying Cartridge Label to T9940 Cartridge 3. Media ID label “R” = data, “U” = cleaningMedia ID label “R” = data, “U” = cleaning FIGURE 5-9 Applying Cartridge Label to T9840 CartridgeSetting the T9840 Write Protect Switch to Read-Only Setting the Write Protect SwitchSetting the T9840 Write Protect Switch to Read/Write Setting the T9940 Write Protect Switch to Read/Write Setting the T9940 Write Protect Switch to Read-OnlyFIGURE 5-12 Setting the T9940 Cartridge Write Protect Switch FIGURE 5-13 Setting the T10000 Cartridge Write Protect Switch Setting the T10000 Write Protect Switch to Read/WriteSetting the LTO Ultrium Write Protect Switch to Read-Only Setting the LTO Ultrium Write Protect Switch to Read/WriteMaintaining Cartridges Cleaning the Cartridge ExteriorRepairing a Detached Leader Block Using Cleaning CartridgesStoring of Cartridges Troubleshooting the Library Troubleshooting and DiagnosticsPerform the following procedure TABLE 6-1 Troubleshooting Tableseated. See “To open the CAP” on page MUST log off from the Library Console and then log on Note - When there is a communication failure, youagain to restore communication between the library TABLE 6-1 Troubleshooting Table ContinuedReports Diagnostic UtilitiesFIGURE 6-1 Sample Permanent Report Event MonitorsLoading Code UtilitiesPerforming Audits Moving Cartridges Performing Library Self-testModifying the CAP Locked Status Working with the Search UtilityCopying the MIB Text File Service Delivery Platform Obtaining Maintenance SupportRemote Support To contact the CSSC about a problem Customer Initiated MaintenanceStorageTek’s Worldwide Offices Library Walls Cartridge Slot LocationsCartridge Address Reserved SlotsInternal Address Cartridge Address Revision K 112 StreamLine SL8500 Modular Library System Users Guide MarchCartridge Address Appendix A Cartridge Slot Locations 96154 Revision KCartridge Address Revision K 114 StreamLine SL8500 Modular Library System Users Guide MarchCartridge Address Appendix A Cartridge Slot Locations 96154 Revision KCartridge Address Revision K 116 StreamLine SL8500 Modular Library System Users Guide MarchCartridge Address Appendix A Cartridge Slot Locations 96154 Revision KCartridge Address Revision K 118 StreamLine SL8500 Modular Library System Users Guide MarchCartridge Address 96154 Revision K Cartridge Locations 1 ofAppendix A Cartridge Slot Locations 120 StreamLine SL8500 Modular Library System Users Guide March TABLE A-3 Cartridge Locations 2 ofRevision K Example Two Example OneLibrary Storage Module LSM HLI-PRC AddressPanel Designations Elevators ColumnExamples of CAP Behavior Operational Considerations Bay Address Drive Bay LocationsInternal Address Firmware Drive Address HLI-PRC AddressManually Locating a Drive Bay System AddressTABLE B-3 Host Software Drive Address 1. Logon to the Library Console 2. Select Tools System Detail To locate a drive3. From the device tree, select the Drive folder 130 StreamLine SL8500 Modular Library System Users Guide March Manually Locating a Drive BayRevision K SNMP FIGURE C-1 SNMP Block Diagram Example SNMP TermsAdvanced Encryption Standard AES-An NIST-standard cryptographic cipher that uses a block length of 128 bits and key lengths of 128, 192, or 256 bits. AES uses the Rijndael algorithm, officially replacing the Triple DES Method. AES encryption can be done in one pass instead of three and its key size is greater than Triple Desís 168 bits. One of two privacy encryption protocols, AES is a stronger form of encryption than DES see also “Data Encryption Standard”. Source The Internet Society, RFC Access Control SNMP CommandsManagement Information Base Trap Data SNMP Traps/NotificationsCopying the MIB Text File Trap/Notification LevelsSeverity Codes 138 StreamLine SL8500 Modular Library System Users Guide March SNMP Traps/NotificationsRevision K Any Cartridge Any Slot Glossary NumericsSL8500 address SL8500 drive bay HLI-PRC address addressing schemesSee the followingbar-code line scan The bar-code line scanner that is part of the robot hand assemblycartridge access port Automated Cartridge System Library Softwarecustomer interface cartridge moverSee robot cartridge proximitydrive and electronics electronics control Processes commands from a host systemMonitors status inputs from sensors and switches emergency power-offOptional touch screen operator control panel Membrane keypad Product logosfibre connection Synonymous with enter Host Software Componentinitial program load library storage module keypad interfaceSee membrane keypadpower/communication bus power distribution unitsecurity software layer primary library interfaceRealTime Growth robotics interfaceStreamLine Library servo power interruptstorage cellSee slot storage expansion Storage Managementtouch screen operator Customer interface module Robotics interface moduleDrive and electronics module Storage expansion module optional tape transport interfacePage Numerics IndexCE FCC Page Page Page Page Page Page Page HEADQUARTERS