Troubleshooting and Diagnostics | Sun Microsystems SL8500 instruction

Troubleshooting the Library

TABLE 6-1Troubleshooting Table (Continued)

Problem

What to do

The StreamLine Library Console does not display modified data or information remains static.

•Select the Refresh button to update the screen.

•Check the heartbeat monitor icon of the Library Console.

The heartbeat monitor icon is on the status line of the Library Console screens that flashes periodically indicating that the library and server are communicating:

If the heartbeat monitor stops blinking heartbeat monitor icon on status line changes to the warning icon. The warning icon indicates that the Library Console has lost communication with the library.

When the library looses communication with the server, after about 30 to 60 seconds, the warning icon is replaced by an error icon and the system displays the following error message:

“Heartbeat message not received from the server.”

Select Problem Details to obtain possible causes and suggested actions about the error message.

		Note – When there is a communication failure, you
		MUST log off from the Library Console and then log on
		again to restore communication between the library
		and server.

	For more information, see the online help documentation accessible through the
	Library Console application.

The StreamLine Console	The version of the Library Console is not compatible with the library controller
cannot communicate with	code.
the library.	1. Download a different version of the application. See “Upgrading Firmware”
	on page 30 and “Upgrading the Remote Library Console” on page 31.
	2. Restart the Library Console and logon again.

Drive is unable to eject a	See “Dismounting a Cartridge” on page 66.
cartridge.

Cannot detect a HandBot.	Select the Robots folder from the device tree and check for the following
	indicators for all HandBots:
	Device Healthy
	Device Error
	Device error indicates that the defective HandBot has been pushed to the service
	area for maintenance.

Unable to find a cartridge	Perform a library audit using the Library Console.
VOLID.	See “Performing Audits” on page 104.

96154 • Revision K

Chapter 6 Troubleshooting and Diagnostics 101

Image 141

Sun Microsystems SL8500 manual Troubleshooting and Diagnostics

Contents

StorageTek StreamLine SL8500 Page User’s Guide StreamLineTM SL8500 Modular Library System Revision K USA Page Summary of Changes SafetyPage Contents Safety Revision K Contents Configuration Information Host to Library Communications To prevent personal injury, follow these precautions Cartridge Information 75 Cartridge Requirements Page Troubleshooting and Diagnostics Snmp Figures AC PDU Xix Tables Cartridge Locations 3 Preface Alert Messages Menu Conventions Automated Cartridge System Library Software Acsls Related Publications Sun’s External Web Site Additional InformationCustomer Resource Center Partners SitePage Cispr 22 and EN55022 Warning United States FCC Compliance Statement Japanese Compliance Statement Taiwan Warning Label StatementInternal Code License Statement Revision K Page Revision K Page Electrostatic Discharge Damage Prevention Safety Laser Product Label Fiber-optic Safety Mechanical Access Door Mechanisms Library SafetyEN60950-12001 Statement SL8500 Door Interlocks Emergency Robotics Stop Switches Door SwitchesSmoke Detection Fire Suppression Service Safety Door SL8500 Servo Power InterruptInterior Lighting Page Library Overview Introduction Single Physical SL8500 Library-Options Single Physical SL8500 Library-Base 1Library Modules Library Modules 1Data Cartridge Capacity Capacities Tape Drives Drive and Electronics Module 2Supported Drives StorageTek T-Series Tape Drives LTO Ultrium Electronics Control ModuleSuper DLT HBK Card Robotics Interface Module HBC CardHBT Card 3HandBot Detail Initialization Redundant HandBots Revision K Introduction See Appendix A, Cartridge Slot Locations for more details HandBot Numbering 5StreamLine Library Console HandBot Display Library Cameras Customer Interface ModuleKeypad Keypad Switches, Buttons, and Indicators Operator PanelLocal Operator Console Elevator Cartridge Access Port CAPRemote Operator Console 5SL8500 Capacity Variations Storage Expansion Modules Power Power Consumption Power Configurations+1 Base Power Configuration Library Complex 2N Power Configuration 8Pass-thru Port Pass-thru Ports Embedded Firmware PTP Assembly Physical CharacteristicsSecurity Operating Firmware Library Management Software Library PartitioningHost Software Component Partition Configuration Requirements Hosts and PartitionsLibrary Resources and Partitions System Requirements for Library Partitioning Capacities for Partitions7Partition Data Cartridge Capacities Library Specifications Library Specifications 8Library Specifications To install the StreamLine Library Console on your Installing StreamLine Library Console Activating Password Verifying Configuration EntriesTo Activate Your User Account 1Library Configuration Entries 2Drive Configuration EntriesDynamic World Wide Name Upgrading Firmware Upgrading the Remote Library Console PTP Configuration Disruptive PTP Installation Nondisruptive InstallationTo perform a disruptive PTP installation-for Acsls or HSC 3Adding a Library to the Left 1Adding a PTP to an Existing Library Complex 4Adding a Library to the Right PTP Addressing Scheme Configuring Library Partitions Planning Library Partition Configurations Example 1 one-partition libraryExample 2 two-partition library Example 3 two-partition library Example 4 three-partition libraryExample 5 three-partition library Defining Library Partitions Example 6 four-partition libraryTo Create Partitions To Remove Partitions Host Interfaces Host to Library Communications TCP/IP Connections 1StreamLine Library Console Dual TCP/IP Properties Definitions and Terminology Fibre Channel Client System Component Nearline Control SolutionsStorage Management Component Sun StorageTek Http Server Automated Cartridge System Library Software Acsls LibraryStation Automated Mode of Operation Mounting and Dismounting of CartridgesMount Sequence Dismount Sequence Performing CAP Activities To close the CAP To open the CAP Cartridge Slot Locations 2StreamLine Library Console CAP Importing Cartridges 3Placement of Cartridges with the Magazine Inside the CAP 4Placement of Cartridges with the Magazine Outside the CAP To import cartridges using the CAP Exporting Cartridges To export cartridges using the CAP Using Caps in a Partitioned Library Overriding a CAP Reservation How CAP Reservations Work in a Partitioned Library CAP Release and Override Scenarios To Override a CAP Reservation Scenario 1-CAP reservation released by the Acsls host Monitoring Library Events Monitoring PTPs Cleaning of Drives Manual Cleaning Manual Mode of Operation Safety Precautions PrecautionsPlacing the Library Offline Physical Restrictions Entering the Library Determining the Library is Not in Automatic Mode To open the door Locating a Cartridge and Drive Moving the Robot To move the robot, follow these precautionsTo locate a cartridge To locate a drive 7Moving the HandBot To manually mount a cartridge Mounting a Cartridge 9Manually Inserting a Cartridge Dismounting a Cartridge Exiting the Library 10Emergency Robotic Stop Switch Powering-off the Library Placing the Drives to OnlinePlacing the Library Online An AC PDU is shown in Figure 12AC PDU and DC Power Supply Locations Maintenance Mode of Operation Powering-on the LibraryService Safety Door Operation To power-on the library Right Maintenance Area Left Maintenance Area 13StreamLine Library Console Service Safety Door Maintenance Mode of Operation Ordering Cartridges and Labels Cartridge Requirements Inspecting and Identifying a Cartridge Handling a Cartridge 1T9840 Cartridge Tape Specifications StorageTek CartridgesT9840 Cartridge 1A T9840 Cartridge T9940 Cartridge 2T9940 Cartridge Tape Specifications 2A T9940 Cartridge T10000 Data Cartridges 3T10000 Cartridge Specifications 3A T10000 Cartridge LTO Ultrium Cartridge 4LTO Cartridge Specifications Super DLTtape LTO Ultrium Generation 2 Gen2 Fibre Channel Drives VolSafe Cartridges 5SDLT Cartridge Specifications Media Domain and Media ID Cartridge Codes 6Cartridge Codes7Ultrium Cartridge Models Data Cartridge Label Examples Cleaning Cartridges Label Examples 6Cleaning Cartridges Label Examples Diagnostic Cartridges Label Examples Non-labeled Cartridges 7Diagnostic Cartridges Label Examples Upside Down Cartridges Applying Labels to CartridgesTo apply the label on a cartridge LTO Cartridges 8Applying Cartridge Label to Sdlt Cartridge 9Applying Cartridge Label to T9840 Cartridge Setting the Write Protect Switch Setting the T9840 Write Protect Switch to Read-OnlySetting the T9840 Write Protect Switch to Read/Write Setting the T9940 Write Protect Switch to Read/Write Setting the T9940 Write Protect Switch to Read-Only Setting the T10000 Write Protect Switch to Read/Write Setting the LTO Ultrium Write Protect Switch to Read-OnlySetting the LTO Ultrium Write Protect Switch to Read/Write Maintaining Cartridges Cleaning the Cartridge Exterior Using Cleaning Cartridges Repairing a Detached Leader BlockStoring of Cartridges Troubleshooting the Library Troubleshooting and Diagnostics Perform the following procedure 1Troubleshooting Table Troubleshooting and Diagnostics Reports Diagnostic Utilities 1Sample Permanent Report Event Monitors Utilities Loading CodePerforming Audits Moving Cartridges Performing Library Self-test Working with the Search Utility Modifying the CAP Locked StatusCopying the MIB Text File Remote Support Service Delivery Platform Customer Initiated Maintenance To contact the Cssc about a problemStorageTek’s Worldwide Offices Library Walls Cartridge Slot Locations Reserved Slots Cartridge AddressInternal Address Revision K Appendix a Cartridge Slot Locations Cartridge Address Revision K Appendix a Cartridge Slot Locations Cartridge Address Revision K Appendix a Cartridge Slot Locations Cartridge Address Revision K Appendix a Cartridge Slot Locations Cartridge Address Cartridge Locations 1 Table A-3Cartridge Locations 2 Cartridge Locations 3 Example One Library Storage Module LSM HLI-PRC AddressPanel Designations Table A-5Rail Numbering Row ColumnElevators Operational Considerations Table B-1Drive Bay Address Bay Address Drive Bay Address Internal Address Firmware Drive Address HLI-PRC Address System Address Manually Locating a Drive BayTable B-3Host Software Drive Address Figure B-1Library Console Drives Data To locate a drivePage Snmp Snmp Terms Figure C-1SNMP Block Diagram Example Revision K Appendix C Snmp Access Control Snmp Commands Figure C-2Management Information Base Hierarchy Management Information Base Copying the MIB Text File Snmp Traps/NotificationsTrap/Notification Levels Trap Data Table C-2Trap Severity Codes Severity CodesPage SL8500 address SL8500 drive bay HLI-PRC address Glossary Numerics Automated Cartridge System Library Software Cartridge moverSee robot Cartridge proximity ECMSee electronics control module ModuleThe assembly that Fibre connection Host Software Component Keypad interfaceSee membrane keypad Power distribution unit Primary library interface Modular library systemAn automated tape library comprised Servo power interrupt Touch screen operator TTIAn interface to control/monitor tape drive operationPage Index FCC 153 154 155 SPI 157 158 Page Headquarters