Sun Microsystems SL8500 manual Note - When there is a communication failure, you, and server

Troubleshooting the Library

TABLE 6-1Troubleshooting Table (Continued)

Problem What to do

The StreamLine Library Console does not display modified data or information remains static.

•Select the Refresh button to update the screen.

•Check the heartbeat monitor icon of the Library Console.

The heartbeat monitor icon is on the status line of the Library Console screens that flashes periodically indicating that the library and server are communicating:

If the heartbeat monitor stops blinking heartbeat monitor icon on status line changes to the warning icon. The warning icon indicates that the Library Console has lost communication with the library.

When the library looses communication with the server, after about 30 to 60 seconds, the warning icon is replaced by an error icon and the system displays the following error message:

“Heartbeat message not received from the server.”

Select Problem Details to obtain possible causes and suggested actions about the error message.

		Note – When there is a communication failure, you
		MUST log off from the Library Console and then log on
		again to restore communication between the library
		and server.
	For more information, see the online help documentation accessible through the
	Library Console application.
The StreamLine Console	The version of the Library Console is not compatible with the library controller
cannot communicate with	code.
the library.	1. Download a different version of the application. See “Upgrading Firmware”
	on page 30 and “Upgrading the Remote Library Console” on page 31.
	2. Restart the Library Console and logon again.
Drive is unable to eject a	See “Dismounting a Cartridge” on page 66.
cartridge.
Cannot detect a HandBot.	Select the Robots folder from the device tree and check for the following
	indicators for all HandBots:
	Device Healthy
	Device Error
	Device error indicates that the defective HandBot has been pushed to the service
	area for maintenance.
Unable to find a cartridge	Perform a library audit using the Library Console.
VOLID.	See “Performing Audits” on page 104.

96154 • Revision K Chapter 6 Troubleshooting and Diagnostics 101