Sun Microsystems SL8500 manual StorageTek’s Worldwide Offices, Customer Initiated Maintenance

StorageTek’s Worldwide Offices

Customer Initiated Maintenance

Customer initiated maintenance begins with a telephone call from you to the Customer Service Support Center (CSSC). You receive immediate attention from qualified StorageTek personnel, who record problem information and respond with the appropriate level of support.

▼To contact the CSSC about a problem

1.Use the telephone to call the StorageTek customer service at: 800.525.0369 (within the United States)

303.673.4056 (outside the United States)

2.Describe the problem to the call taker. The call taker will ask several questions and will either route your call to or dispatch a service representative.

If you have the following information when you place a service call, the process will be much easier:

Account name

Site location number

Contact name

Telephone number

Equipment model number

Device address

Device serial number (if known)

Urgency of problem

Problem description

StorageTek’s Worldwide Offices

You may contact any of StorageTek’s worldwide offices to discuss complete storage, service, and support solutions for your organization. You can find address and telephone number information on StorageTek’s external Web site at:

http://www.storagetek.com

108 StreamLine™ SL8500 Modular Library System User's Guide • March 2007 Revision K • 96154