Troubleshooting

 

 

 

Problem

Cause

Solution

 

 

 

Meter does not

Meter valve is blocked with debris -

Flush the valve with mineral spirits at high pressure and

stop dispensing.

flow bars DO NOT show on the meter

flow. Warning: Do not exceed the maximum working

 

display when the trigger IS NOT actu-

pressure of the meter (1500 psi - 103 bar). If flushing

 

ated.

does not resolve the problem, the meter should be

 

 

replaced.

 

 

 

 

Trigger or trigger membrane switch is

Replace the trigger and trigger membrane using the

 

damaged - flow bars DO show on the

Trigger Repair Kit (246439 N. A., 249883 Australia). See

 

meter display when the trigger IS

page 33. Do not use clamps or wire ties to hold trigger

 

NOT actuated.

during dispense, doing so voids the warranty.

 

 

 

 

Dynamic System Pressure (while dis-

Reduce system pressure. A lower ratio pump may be

 

pensing) exceeds the recommended

required to reduce pressure and maintain sufficient flow.

 

600 psi (4.1 MPa, 41.4 bar).

 

 

 

 

 

A hydraulic quick disconnect was

Do not use quick disconnects with Matrix product. Use

 

used to connect the meter to the dis-

of quick disconnects voids the warranty.

 

pense hose, allowing debris to block

 

 

meter.

 

 

 

 

Displayed dis-

Meter is not programmed for the cor-

Verify meter programming.

pensed amount is

rect fluid type.

 

not accurate.

 

 

Meter gears are worn.

Meter requires calibration due to wear. See page 19.

 

 

 

 

Meter will not take

Battery has low charge or is dead.

Recharge battery.

work orders.

 

 

Battery inserted too soon.

Wait 30 seconds and reinstall fully charged battery.

 

 

 

 

 

Meter may not be programmed.

Reprogram meter.

 

 

 

 

Battery may have been pulled during

Reprogram meter.

 

programming.

 

 

 

 

 

Two meters may be programmed as

Ensure each meter is programmed individually.

 

the same meter.

 

 

 

 

 

Meter work order list is full.

Normal operation. Meter will hold up to 5 work orders.

 

 

 

Meter has intermit-

Meter is outside RF communication

Reposition transceiver or add a transceiver.

tent or no RF com-

range of transceiver.

 

munication.

 

 

Two meters may be programmed as

Ensure each meter is programmed individually.

 

 

the same meter.

 

 

 

 

 

PC or transceiver is off.

Turn PC on, open Matrix application, and check power

 

 

on transceiver.

 

 

 

Meter will not pro-

Incorrect COM port selected for

Change to correct COM port at the PC in Matrix trans-

gram.

transceiver connection.

ceiver configuration screen.

 

 

 

 

Transceiver is not powered up.

Power up transceiver, wait 30 seconds or until red lights

 

 

go blank and green light remains on alone.

 

 

 

 

Transceiver dip switches are not set

See transceiver manual 309498 to set dip switches.

 

for the communication cable being

 

 

used.

 

 

 

 

 

Matrix program is not in programming

Place PC in programming mode. See Programming the

 

mode.

Meter, page 4.

 

 

 

 

The five-minute programming ses-

Place PC in programming mode. See Programming the

 

sion has expired.

Meter, page 4.

 

 

 

 

Network and transceiver settings on

Make appropriate settings. See Programming the Meter,

 

the meter are not correctly set.

page 4.

 

 

 

 

Meter is outside RF communication

Reposition transceiver or add a transceiver.

 

range of transceiver.

 

 

 

 

309497L

17

Page 17
Image 17
Graco 246008, 249881 instruction manual Pressure of the meter 1500 psi 103 bar. If flushing