Troubleshooting

Problem

Cause

Solution

 

 

 

Meter has been in

E-Prom on meter board has reached

Attempt to reprogram the meter. If you see a pop-up

service for an

the end of its life.

screen on the PC that says, “Memory Failure” and/or the

extended period of

 

meter screen defaults to the ACTIVATE/ACTIVATE

time and begins to

 

screen, the E-Prom on the meter board must be

work erratically

 

changed. Install the Electronics Repair Kit (246675).

such as loss of

 

The Electronics Repair Kit includes a new meter board

Work Orders or

 

with E-Prom. The meter then can be reprogrammed to

Security settings.

 

the features desired.

 

 

 

Meter leaks.

Extension may be loose from meter

Tighten seal nut using two wrenches.

 

fluid housing.

 

 

 

 

 

Swivel connection at hose may be

Clean, seal, and tighten joint.

 

leaking.

 

 

 

 

Meter cuts on and

The trigger is being held during pre-

Release the trigger during preset dispense.

off during preset

set dispense.

 

dispense.

 

 

Trigger or trigger membrane switch is

Replace the trigger and trigger membrane using the

 

 

damaged - flow bars DO show on the

Trigger Repair Kit (246439 N. A., 249883 Australia). See

 

meter display when the trigger IS

page 33. Do not use clamps or wire ties to hold trigger

 

NOT actuated.

during dispense, doing so voids the warranty.

 

 

 

Meter displays

Trigger or trigger membrane switch is

Replace the trigger and trigger membrane using the

“active trig”

damaged - flow bars DO show on the

Trigger Repair Kit (246439). See page 33. Do not use

 

meter display when the trigger IS

clamps or wire ties to hold trigger during dispense, doing

 

NOT actuated.

so voids the warranty.

 

 

 

 

Trigger is being held before activating

Release trigger to activate meter.

 

meter for dispense.

 

 

 

 

* To use the Matrix Emergency Mode contact the Matrix System Administrator in your facility.

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Graco 249881, 246008 instruction manual Problem Cause Solution