HearthStone Quality Home Heating Products Inc CHAMPLAIN Gas-Fired Direct Vent
34
2. The flame should not rise off of the
burner tube, called “lifting”.
3. Flames should not impinge heavily on
the log set. They should “fit” through the
pre-formed spaces designed in the log
set.
Figure 19: Burner Flame Appearance
MAINTENANCE AND
CARE
The Champlain requires minimal routine
maintenance and care. The unit should
always be cool and off when being serviced.
› WARNING: Do not substitute
materials. For replacement parts, or for
information about parts or service,
contact your local HearthStone dealer.

CLEANING

› WARNING: DO NOT CLEAN THE
UNIT WHEN IT’S HOT!
The unit should receive regular cleaning on,
under, and around the stove to prevent the
buildup of dust and lint. The exterior
surfaces of the unit can be cleaned using
soap, water, and a soft cloth. Do not use
abrasive or chemical cleaners and take care
not to scratch the glass or enamel finish (if
so equipped) when cleaning the unit. The
use of chemical or wax based cleaners or
polishes is not recommended due to the
potential for discoloration when the residue
of the cleaners or polishes is exposed to
heat.

FIREBOX

The firebox should receive periodic cleaning
to prevent the accumulation of dust, lint, and
other debris. To clean the firebox, set the
thermostat to the “OFF” position and turn
off the gas at the gas control valve. When
the unit is cool, remove the front and
carefully remove the decorative ceramic
fiber log set (after it has cooled), taking care
not to damage the logs or chip the enamel
cast iron. Clean the firebox, burner tube, and
pilot assembly and carefully vacuum the
entire surface of the log set. Take care to
thoroughly vacuum the ports (holes) along
the top of the burner tubes and the pilot
assembly.

PILOT & BURNER FLAMES

With the decorative ceramic fiber logs out of
the firebox, fasten the front shut and
momentarily light the unit according to
lighting instructions described in the How
To Turn the Unit On & Off section of this
manual. Check to ensure a flame is burning
from each burner port. The pilot flame
should be large enough to engulf the
thermocouple and thermopile as shown in
Figure 18.
NOTE: Do not operate the unit for more
than 1-2 minutes without the log set in
place. Turn the unit off by setting the
thermostat to “OFF”, and turning the gas
control valve off. Allow the unit to cool.
Check and clean any burner ports that were
not burning properly or at all. Clean burner
ports using a soft brush or vacuum cleaner.
If the pilot flame height needs adjustment it
should be adjusted by a qualified service
technician as described in the Initial
Adjustments section of this manual.