Heat & Glo • Soho-CE • 2111-900 Rev. D • 6/07 31

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do

experience a problem, this troubleshooting guide will assist a qualifi ed service person in the diagnosis of a problem and the

corrective action to be taken. This troubleshooting guide can only be used by a qualifi ed service technician.

A. Electronic Ignition System

Symptom Possible Causes Corrective Actions
1 No transmission, motor
does not turn. A. Receiver must
learn new code. Press and hold the receiver’s reset button until you hear 2 acoustic signals.
After the second longer acoustic signal, release the reset button and within the
subsequent 20 seconds, press the down arrow on the remote handset until
you hear an additional long acoustic signal confi rming the new code is set.
2 No ignition. No tone. A. Receiver Replace receiver and reprogram code.
3 No ignition; one 5
seconds continuous tone
(7 shorts beeps might
be heard prior to the 5
seconds tone).
A. ON/OFF switch is
in OFF position. Push switch to ON position.
B. Loose wire. Secure wire.
C. Receiver. Replace receiver and reprogram.
D. Bent pins on 8
wire connector. Straighten pins on 8 wire connector.
E. Valve. Replace valve.
4 No pilot fl ame and
control continues to
spark.
A. Air in the pilot
supply line. Purge the line or start ignition several times.
B. Thermocouple
circuit wired
incorrectly.
Check polarity of the thermocouple wires.
C. No spark at pilot
burner. Check spark gap, check wiring connection. Check for spark in location along
cable.
D. Valve. Replace valve. Do not over tighten.
E. Over tightened
thermocouple
interrupter.
Replace valve and thermocouple interrupter.
F. Receiver. Replace receiver and reprogram code.
5 Pilot is lit and control
continues to spark. Valve
shuts off after 10...30
seconds. Valve operates
manually.
A. Receiver. Replace receiver and reprogram code.
6 Pilot is lit, sparking stops
if a fl ame is present.
Valve shuts off after
10...60 seconds. Valve
does not work manually.
A. Thermocouple. Replace thermocouple.
B. Low inlet
pressure to valve. Confi rm suffi cient inlet pressure to the valve. Adjust or replace inlet regulator
if necessary.
C. Valve. Replace valve. Do not overtighten the thermocouple interrupter.
7 3 short beeps while the
motor turns. A. Batteries are low. Replace batteries - quality alkaline recommended. WARNING: Creating
an electrical short between the batteries/battery box and metal parts of the
appliance may render the receiver inoperable.
8 Pilot fl ame lights but
there is no main gas
fl ow.
A. Manual override
knob (if equipped)
is in MAN position.
Turn Manual override knob to ON position.
B. Valve turned
down to pilot fl ow. Turn fl ame to high fi re by pressing up button on remote handset.
C. Low inlet
pressure to valve. Confi rm suffi cient inlet pressure to the valve. Adjust or replace inlet regulator
if necessary.
D. Valve. Replace valve.
9 Pilot sparks, but pilot will
not light. A. Correct gas
supply. Verify that incoming gas line ball valve is “open”. Verify that inlet pressure
reading is within acceptable limits, inlet pressure must not exceed 50 mbar.
B. Ignitor gap is too
large. Verify that spark gap from ignitor to pilot hood is .43 cm.
C. Module is not
grounded. Verify control box is securely grounded to metal chassis of fi
replace.
14
14 Troubleshooting