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Hitachi E609, C9295A#B1H manual HP Korea customer support

Models: E609 C9295A#B1H

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Appendix B

For instructions on how to pack your product for exchange, see Pack the device.

HP Korea customer support

138 Support and warranty

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Hitachi E609, C9295A#B1H manual HP Korea customer support

Contents

Officejet Page HP Officejet 6000 E609 Printer Series Hewlett-Packard Company notices Safety informationCopyright information AcknowledgementsContents Configure and manage Maintain and troubleshoot101 Solve wireless problems Support and warranty HP supplies and accessoriesControl-panel lights reference Device specifications Regulatory informationSHA2 Resource Get startedFind other resources for the product DescriptionFind the device model number Understand the device parts AccessibilityFront view Cancel button Control panelConnection information Back viewTurn off the device Eco-TipsTurn on accessories Install the accessoriesInstall the duplexer available on some models Activate and deactivate the duplexer on the deviceTo turn on accessories on Macintosh computers To turn accessories on or off on Windows computersClick Print & Fax Select print media Use the deviceRecommended papers for printing HP Photo Value Packs PaperHP Advanced Photo Paper Tips for selecting and using print mediaRecommended papers for photo printing HP Everyday Photo PaperPhoto media Understand specifications for supported mediaCards and envelopes TransparenciesUnderstand supported sizes EnvelopesMedia size Cards Input tray Duplexer some models Photo mediaMedia size Understand supported media types and weightsTray Type Weight Capacity Input tray Duplexer some models Other mediaSet minimum margins Media Left Right Top Bottom MarginLoad media Load Tray 1 main trayChange print settings Print on both sides duplexing To change default settings for all future jobs WindowsTo change settings Mac OS Guidelines for printing on both sides of aPrint on special and custom-sized media Perform duplexingTo print on special or custom-sized media Mac OS Print borderlessClick Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Mac OS Click Properties, Setup, or PreferencesTo print a borderless document Windows Open the Paper Type/Quality panelPrint a Web page Windows only Cancel a print jobTo print a Web Windows Configure and manageManage the device Mac OSAdminister the device Monitor the deviceUse device management tools Embedded Web server To open the embedded Web serverEmbedded Web server pages ContentsToolbox Windows Pages/buttonsToolbox tabs Open the ToolboxTabs HP Printer Utility Mac OS Use the HP Solution Center WindowsTo open the HP Solution Center Network ToolboxSelect Maintain printer HP Printer Utility panels Information and Support panelUse the HP Device Manager Mac OS Understand the printer statusTo open the HP Device Manager on a Macintosh computer To print the Printer Status Page Configure the device Windows Direct connectionTo connect the device before installing the software To share the device on a locally shared networkInstall the device software on client computers Install the device on a networkNetwork connection Install the printer driver using Add Printer Configure the device Mac OSTo install the software for network or direct connection Select Network Printer or Network Printer ServerTo share the device on a locally shared network Set up the device for wireless communicationTo share the device among computers Communication mode Understand 802.11 wireless network settingsNetwork name Ssid Security settings Data encryptionConfigure your firewall to work with HP devices To turn off wireless communicationMethod Change the connection method Press Add a DeviceOn the Wireless Setup tab, press Start Wizard Guidelines for ensuring wireless network securityChange from an Ethernet connection to a wireless connection To add hardware addresses to a wireless access pointUninstall and reinstall the software To uninstall from a Windows computer, methodUninstall and reinstall the software To uninstall from a Macintosh computer, method Double-clickHewlett-PackardWork with ink cartridges Maintain and troubleshootInformation on ink cartridges and the printhead Check the estimated ink levels Related topicsReplace the ink cartridges To replace the ink cartridgesChapter Usage information collection To turn off usage information collectionPrint and evaluate a print quality report To print a print quality reportGood color bars To evaluate the Print Quality DiagnosticInk Levels Cartridge colorRagged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniformLarge Black Font Text Alignment Patterns Troubleshooting tips and resourcesIf you see no defects Check the system configuration and resources Solve printing problemsCheck the power and power connections Device shuts down unexpectedlyBlank or partial page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong Solution 2 Check the envelope type Print troubleshootingSolution 1 Load the stack of envelopes correctly Solution 3 Tuck the flaps to avoid paper jamsSolution 3 Select the correct printer Solution 1 Turn on the productSolution 2 Load paper in the input tray Product is not respondingSolution 6 Remove all cancelled print jobs from the queue Solution 4 Check the printer driver statusTo check the printer driver status Solution 8 Make sure the print carriage can move freely Solution 7 Clear the paper jamSolution 10 Restart the product Solution 2 Print a previously saved version of the document Nothing happens when I try to printSolution 1 Restart the product Product prints meaningless charactersSolution 2 Load paper in the input tray Solution 7 Clear the paper jam Margins are not printing as expected Solution 1 Check the printer marginsTo check your margin settings Pages in my document came out in the wrong orderSolution 1 Check the margin settings Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Text or graphics are cut off at the edgeSolution 4 Try printing with borders Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layoutSolution 4 Clean the printhead Solution 3 Check the ink levelsBlank page came out while printing Solution 5 Load paper in the input tray Print quality troubleshootingWrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 5 Check the print settings Solution 4 Check the ink levelsSolution 6 Align the printhead Solution 8 Contact HP support Solution 7 Clean the printheadInk is not filling the text or graphics completely Solution 3 Check the print settings Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP supportSolution 3 Rotate the image Solution 1 Check the paper typeSolution 2 Use a higher print quality setting Printouts have horizontal streaks or linesSolution 2 Check your print settings Solution 1 Make sure the paper is loaded correctlySolution 4 Align the printhead Solution 1 Check the print settings Printouts are faded or have dull colorsSolution 2 Check the paper type Solution 4 Clean the printheadSolution 2 Use a higher quality image Solution 5 Contact HP supportPrintouts seem blurry or fuzzy Printouts are slanted or skewed Solution 3 Print the image in a smaller sizePrintouts have vertical streaks To remove excess ink using plain paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Ink streaks on the back of the paperSolution 2 Make sure the paper is loaded correctly Solution 2 Wait while the ink driesPaper is not picked up from the input tray Solution 6 Service the product Solution 4 Clean the rollersSolution 5 Check for a paper jam Solution 1 Wait before you attempt to reprintSolution 2 Use TrueType or OpenType fonts Solution 3 Align the printheadSolution 3 Contact HP support Advanced printhead maintenanceSolution 1 Use a lower print quality setting Product prints slowlyTo clean the printhead from the control panel To clean the printhead from the Printer Toolbox WindowsAlign the printhead To clean the printhead from the Toolbox Mac OSTo clean the printhead from the embedded Web server To align the printhead from the control panelTo align the printhead from the embedded Web server Solve paper-feed problemsTo align the printhead from the Toolbox Mac OS Media is not supported for the printer or traySolve device management problems Embedded Web server cannot be openedCheck the computer Solve network problemsGeneral network troubleshooting Check your Web browserSolve wireless problems Basic wireless troubleshootingAdvanced wireless troubleshooting To check a wireless connection WindowsMake sure that the HP device is connected to your network Check to see if you can access the embedded Web server EWSTo access the EWS Make sure the HP device is on the networkYour wireless router is using a hidden Ssid Make sure the HP device is online and readyAdd hardware addresses to a wireless access point WAP Troubleshoot installation issues Hardware installation suggestionsVerify installation preliminaries Software installation suggestionsCheck the computer system Solve network problems To reset the devices network settingsClear a jam in the device Clear jamsTo clear a jam Errors Windows Tips for avoiding jamsAdvanced printhead maintenance To reinstall the printhead Printhead problem and advanced printhead maintenancePrinthead problem The following printhead has a problem Incompatible PrintheadChapter To clean the printhead Chapter To clean the electrical contacts in the product Device Disconnected Ink AlertInk system failure Paper Mismatch Cartridge ProblemCartridge cradle cannot move Incompatible Cartridges Paper JamPrinter is out of paper Printer OfflinePrinter Paused Ink Service Capacity WarningGeneral printer error Document failed to printErrors Windows 123 Control-panel lights reference Interpreting control-panel lightsLight description/Light pattern Chapter If the error persists, replace the indicated ink cartridge Light description/Light pattern Light description/Light pattern All lights are on Order printing supplies online HP supplies and accessoriesAccessories SuppliesInk cartridges HP mediaSupport and warranty Obtain electronic supportBefore you call If you have a problem, follow these stepsObtain HP telephone support Support processHP support by phone Phone support periodTelephone support numbers Placing a call HP Korea customer support Hewlett-Packard limited warranty statement Prepare the device for shipment Ink cartridge warranty informationRemove the rear access panel or duplexer Remove the output trayPack the device To pack the deviceProduct features and capacities Device specificationsPhysical specifications Processor and memory specificationsSystem requirements Embedded Web server specifications Network protocol specificationsPrint resolution Environmental specifications Electrical specificationsRegulatory information FCC statementToxic and hazardous substance table 147 Exposure to radio frequency radiation European Union regulatory notice Regulatory model number Declaration of conformityDeclaration of conformity 151 Environmental product stewardship program Environmental product stewardship program 153 Expat Third-party license agreementsOpenSSL Page SHA2 Third-party license agreements 157 Index Page Page Page 162 Page Podręcznik użytkownika