Officejet
Page
 HP Officejet 6000 E609 Printer Series
 Hewlett-Packard Company notices
Safety information
Copyright information
Acknowledgements
 Contents
 Configure and manage
Maintain and troubleshoot
 101
 Solve wireless problems
 Support and warranty
HP supplies and accessories
Control-panel lights reference
 Device specifications
Regulatory information
 SHA2
 Resource
Get started
Find other resources for the product
Description
 Find the device model number
 Understand the device parts
Accessibility
Front view
 Cancel button
Control panel
 Connection information
Back view
 Turn off the device
Eco-Tips
 Turn on accessories
Install the accessories
Install the duplexer available on some models
Activate and deactivate the duplexer on the device
 To turn on accessories on Macintosh computers
To turn accessories on or off on Windows computers
Click Print & Fax
 Select print media
Use the device
Recommended papers for printing
 HP Photo Value Packs
Paper
 HP Advanced Photo Paper
Tips for selecting and using print media
Recommended papers for photo printing
HP Everyday Photo Paper
 Photo media
Understand specifications for supported media
Cards and envelopes
Transparencies
 Understand supported sizes
Envelopes
 Media size Cards Input tray Duplexer some models
Photo media
 Media size
Understand supported media types and weights
Tray Type Weight Capacity
Input tray Duplexer some models Other media
 Set minimum margins
Media Left Right Top Bottom Margin
 Load media
Load Tray 1 main tray
 Change print settings
 Print on both sides duplexing
To change default settings for all future jobs Windows
To change settings Mac OS
Guidelines for printing on both sides of a
 Print on special and custom-sized media
Perform duplexing
 To print on special or custom-sized media Mac OS
Print borderless
Click Manage Custom Sizes in the Paper Size pull-down menu
 To print a borderless document Mac OS
Click Properties, Setup, or Preferences
To print a borderless document Windows
Open the Paper Type/Quality panel
 Print a Web page Windows only
Cancel a print job
To print a Web
 Windows
Configure and manage
Manage the device
Mac OS
 Administer the device
Monitor the device
 Use device management tools
 Embedded Web server
To open the embedded Web server
 Embedded Web server pages
Contents
Toolbox Windows
Pages/buttons
 Toolbox tabs
Open the Toolbox
Tabs
 HP Printer Utility Mac OS
Use the HP Solution Center Windows
To open the HP Solution Center
Network Toolbox
 Select Maintain printer
HP Printer Utility panels Information and Support panel
 Use the HP Device Manager Mac OS
Understand the printer status
To open the HP Device Manager on a Macintosh computer
 To print the Printer Status
Page
 Configure the device Windows
Direct connection
 To connect the device before installing the software
To share the device on a locally shared network
 Install the device software on client computers
Install the device on a network
Network connection
 Install the printer driver using Add Printer
Configure the device Mac OS
To install the software for network or direct connection
Select Network Printer or Network Printer Server
 To share the device on a locally shared network
Set up the device for wireless communication
To share the device among computers
 Communication mode
Understand 802.11 wireless network settings
Network name Ssid
 Security settings
Data encryption
 Configure your firewall to work with HP devices
To turn off wireless communication
Method
 Change the connection method
Press Add a Device
 On the Wireless Setup tab, press Start Wizard
Guidelines for ensuring wireless network security
Change from an Ethernet connection to a wireless connection
To add hardware addresses to a wireless access point
 Uninstall and reinstall the software
To uninstall from a Windows computer, method
 Uninstall and reinstall the software
 To uninstall from a Macintosh computer, method
Double-clickHewlett-Packard
 Work with ink cartridges
Maintain and troubleshoot
Information on ink cartridges and the printhead
 Check the estimated ink levels
Related topics
 Replace the ink cartridges
To replace the ink cartridges
 Chapter
 Usage information collection
To turn off usage information collection
 Print and evaluate a print quality report
To print a print quality report
 Good color bars
To evaluate the Print Quality Diagnostic
Ink Levels
Cartridge color
 Ragged, irregularly streaked, or faded bars
 Regular white streaks in the bars
Bar colors are not uniform
 Large Black Font Text
 Alignment Patterns
Troubleshooting tips and resources
If you see no defects
 Check the system configuration and resources
Solve printing problems
Check the power and power connections
Device shuts down unexpectedly
 Blank or partial page printed
Something on the page is missing or incorrect
 Placement of the text or graphics is wrong
 Solution 2 Check the envelope type
Print troubleshooting
Solution 1 Load the stack of envelopes correctly
Solution 3 Tuck the flaps to avoid paper jams
 Solution 3 Select the correct printer
Solution 1 Turn on the product
Solution 2 Load paper in the input tray
Product is not responding
 Solution 6 Remove all cancelled print jobs from the queue
Solution 4 Check the printer driver status
To check the printer driver status
 Solution 8 Make sure the print carriage can move freely
Solution 7 Clear the paper jam
Solution 10 Restart the product
 Solution 2 Print a previously saved version of the document
Nothing happens when I try to print
Solution 1 Restart the product
Product prints meaningless characters
 Solution 2 Load paper in the input tray
 Solution 7 Clear the paper jam
 Margins are not printing as expected
Solution 1 Check the printer margins
To check your margin settings
Pages in my document came out in the wrong order
 Solution 1 Check the margin settings
Solution 2 Verify the paper size setting
Solution 3 Load the stack of paper correctly
Text or graphics are cut off at the edge
 Solution 4 Try printing with borders
Solution 2 Check the layout of the document
Solution 3 Load the stack of papers correctly
To preview the print layout
 Solution 4 Clean the printhead
Solution 3 Check the ink levels
Blank page came out while printing
 Solution 5 Load paper in the input tray
Print quality troubleshooting
Wrong, inaccurate, or bleeding colors
 Solution 2 Check the paper loaded in the input tray
Solution 3 Check the paper type
 Solution 5 Check the print settings
Solution 4 Check the ink levels
Solution 6 Align the printhead
 Solution 8 Contact HP support
Solution 7 Clean the printhead
Ink is not filling the text or graphics completely
 Solution 3 Check the print settings
Solution 2 Check the ink levels
Solution 4 Check the paper type
 Solution 5 Clean the printhead
Solution 6 Contact HP support
 Solution 3 Rotate the image
Solution 1 Check the paper type
Solution 2 Use a higher print quality setting
Printouts have horizontal streaks or lines
 Solution 2 Check your print settings
Solution 1 Make sure the paper is loaded correctly
Solution 4 Align the printhead
 Solution 1 Check the print settings
Printouts are faded or have dull colors
 Solution 2 Check the paper type
 Solution 2 Use a higher quality image
Solution 5 Contact HP support
Printouts seem blurry or fuzzy
 Printouts are slanted or skewed
Solution 3 Print the image in a smaller size
Printouts have vertical streaks
 To remove excess ink using plain paper
Solution 2 Make sure only one type of paper is loaded
Solution 1 Print on a page of plain paper
Ink streaks on the back of the paper
 Solution 2 Make sure the paper is loaded correctly
Solution 2 Wait while the ink dries
Paper is not picked up from the input tray
 Solution 6 Service the product
Solution 4 Clean the rollers
Solution 5 Check for a paper jam
Solution 1 Wait before you attempt to reprint
 Solution 2 Use TrueType or OpenType fonts
Solution 3 Align the printhead
 Solution 3 Contact HP support
Advanced printhead maintenance
Solution 1 Use a lower print quality setting
Product prints slowly
 To clean the printhead from the control panel
To clean the printhead from the Printer Toolbox Windows
 Align the printhead
To clean the printhead from the Toolbox Mac OS
To clean the printhead from the embedded Web server
To align the printhead from the control panel
 To align the printhead from the embedded Web server
Solve paper-feed problems
To align the printhead from the Toolbox Mac OS
Media is not supported for the printer or tray
 Solve device management problems
Embedded Web server cannot be opened
 Check the computer
Solve network problems
General network troubleshooting
Check your Web browser
 Solve wireless problems
Basic wireless troubleshooting
 Advanced wireless troubleshooting
 To check a wireless connection
 Make sure that the HP device is connected to your network
Check to see if you can access the embedded Web server EWS
To access the EWS
Make sure the HP device is on the network
 Your wireless router is using a hidden Ssid
Make sure the HP device is online and ready
 Add hardware addresses to a wireless access point WAP
 Troubleshoot installation issues
Hardware installation suggestions
 Verify installation preliminaries
Software installation suggestions
Check the computer system
 Solve network problems
To reset the devices network settings
 Clear a jam in the device
Clear jams
To clear a jam
 Errors Windows
Tips for avoiding jams
 Advanced printhead maintenance To reinstall the printhead
Printhead problem and advanced printhead maintenance
Printhead problem The following printhead has a problem
Incompatible Printhead
 Chapter
 To clean the printhead
 Chapter
 To clean the electrical contacts in the product
 Device Disconnected
Ink Alert
 Ink system failure
 Paper Mismatch
Cartridge Problem
Cartridge cradle cannot move
 Incompatible Cartridges
Paper Jam
Printer is out of paper
Printer Offline
 Printer Paused
Ink Service Capacity Warning
General printer error
Document failed to print
 Errors Windows 123
 Control-panel lights reference
Interpreting control-panel lights
 Light description/Light pattern
 Chapter
 If the error persists, replace the indicated ink cartridge
 Light description/Light pattern
 Light description/Light pattern
 All lights are on
 Order printing supplies online
HP supplies and accessories
Accessories
Supplies
 Ink cartridges
HP media
 Support and warranty
Obtain electronic support
 Before you call
If you have a problem, follow these steps
Obtain HP telephone support
Support process
 HP support by phone
Phone support period
 Telephone support numbers
 Placing a call
 HP Korea customer support
 Hewlett-Packard limited warranty statement
 Prepare the device for shipment
Ink cartridge warranty information
Remove the rear access panel or duplexer
Remove the output tray
 Pack the device
To pack the device
 Product features and capacities
Device specifications
Physical specifications
Processor and memory specifications
 System requirements
 Embedded Web server specifications
Network protocol specifications
Print resolution
 Environmental specifications
Electrical specifications
 Regulatory information
FCC statement
 Toxic and hazardous substance table 147
 Exposure to radio frequency radiation
 European Union regulatory notice
 Regulatory model number
Declaration of conformity
 Declaration of conformity 151
 Environmental product stewardship program
 Environmental product stewardship program 153
 Expat
Third-party license agreements
OpenSSL
Page
 SHA2
 Third-party license agreements 157
 Index
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