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Hitachi E609, C9295A#B1H manual Chapter

Models: E609 C9295A#B1H

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Chapter 5

b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts.

c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles.

d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step.

116 Maintain and troubleshoot

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Hitachi E609, C9295A#B1H manual Chapter

Contents

Officejet Page HP Officejet 6000 E609 Printer Series Safety information Copyright informationHewlett-Packard Company notices AcknowledgementsContents Configure and manage Maintain and troubleshoot101 Solve wireless problems HP supplies and accessories Support and warrantyControl-panel lights reference Device specifications Regulatory informationSHA2 Get started Find other resources for the productResource DescriptionFind the device model number Accessibility Understand the device partsFront view Cancel button Control panelConnection information Back viewTurn off the device Eco-TipsInstall the accessories Install the duplexer available on some modelsTurn on accessories Activate and deactivate the duplexer on the deviceTo turn accessories on or off on Windows computers To turn on accessories on Macintosh computersClick Print & Fax Use the device Select print mediaRecommended papers for printing HP Photo Value Packs PaperTips for selecting and using print media Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo PaperUnderstand specifications for supported media Cards and envelopesPhoto media TransparenciesUnderstand supported sizes EnvelopesMedia size Cards Input tray Duplexer some models Photo mediaUnderstand supported media types and weights Tray Type Weight CapacityMedia size Input tray Duplexer some models Other mediaSet minimum margins Media Left Right Top Bottom MarginLoad media Load Tray 1 main trayChange print settings To change default settings for all future jobs Windows To change settings Mac OSPrint on both sides duplexing Guidelines for printing on both sides of aPrint on special and custom-sized media Perform duplexingPrint borderless To print on special or custom-sized media Mac OSClick Manage Custom Sizes in the Paper Size pull-down menu Click Properties, Setup, or Preferences To print a borderless document WindowsTo print a borderless document Mac OS Open the Paper Type/Quality panelCancel a print job Print a Web page Windows onlyTo print a Web Configure and manage Manage the deviceWindows Mac OSAdminister the device Monitor the deviceUse device management tools Embedded Web server To open the embedded Web serverContents Toolbox WindowsEmbedded Web server pages Pages/buttonsOpen the Toolbox Toolbox tabsTabs Use the HP Solution Center Windows To open the HP Solution CenterHP Printer Utility Mac OS Network ToolboxSelect Maintain printer HP Printer Utility panels Information and Support panelUnderstand the printer status Use the HP Device Manager Mac OSTo open the HP Device Manager on a Macintosh computer To print the Printer Status Page Configure the device Windows Direct connectionTo connect the device before installing the software To share the device on a locally shared networkInstall the device on a network Install the device software on client computersNetwork connection Configure the device Mac OS To install the software for network or direct connectionInstall the printer driver using Add Printer Select Network Printer or Network Printer ServerSet up the device for wireless communication To share the device on a locally shared networkTo share the device among computers Understand 802.11 wireless network settings Communication modeNetwork name Ssid Security settings Data encryptionTo turn off wireless communication Configure your firewall to work with HP devicesMethod Change the connection method Press Add a DeviceGuidelines for ensuring wireless network security Change from an Ethernet connection to a wireless connectionOn the Wireless Setup tab, press Start Wizard To add hardware addresses to a wireless access pointUninstall and reinstall the software To uninstall from a Windows computer, methodUninstall and reinstall the software To uninstall from a Macintosh computer, method Double-clickHewlett-PackardMaintain and troubleshoot Work with ink cartridgesInformation on ink cartridges and the printhead Check the estimated ink levels Related topicsReplace the ink cartridges To replace the ink cartridgesChapter Usage information collection To turn off usage information collectionPrint and evaluate a print quality report To print a print quality reportTo evaluate the Print Quality Diagnostic Ink LevelsGood color bars Cartridge colorRagged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniformLarge Black Font Text Troubleshooting tips and resources Alignment PatternsIf you see no defects Solve printing problems Check the power and power connectionsCheck the system configuration and resources Device shuts down unexpectedlyBlank or partial page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong Print troubleshooting Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Turn on the product Solution 2 Load paper in the input traySolution 3 Select the correct printer Product is not respondingSolution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queueTo check the printer driver status Solution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freelySolution 10 Restart the product Nothing happens when I try to print Solution 1 Restart the productSolution 2 Print a previously saved version of the document Product prints meaningless charactersSolution 2 Load paper in the input tray Solution 7 Clear the paper jam Solution 1 Check the printer margins To check your margin settingsMargins are not printing as expected Pages in my document came out in the wrong orderSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlySolution 1 Check the margin settings Text or graphics are cut off at the edgeSolution 2 Check the layout of the document Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders To preview the print layoutSolution 3 Check the ink levels Solution 4 Clean the printheadBlank page came out while printing Print quality troubleshooting Solution 5 Load paper in the input trayWrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printhead Solution 7 Clean the printhead Solution 8 Contact HP supportInk is not filling the text or graphics completely Solution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP supportSolution 1 Check the paper type Solution 2 Use a higher print quality settingSolution 3 Rotate the image Printouts have horizontal streaks or linesSolution 1 Make sure the paper is loaded correctly Solution 2 Check your print settingsSolution 4 Align the printhead Solution 1 Check the print settings Printouts are faded or have dull colorsSolution 2 Check the paper type Solution 4 Clean the printheadSolution 5 Contact HP support Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Printouts are slanted or skewedPrintouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paperSolution 2 Wait while the ink dries Solution 2 Make sure the paper is loaded correctlyPaper is not picked up from the input tray Solution 4 Clean the rollers Solution 5 Check for a paper jamSolution 6 Service the product Solution 1 Wait before you attempt to reprintSolution 2 Use TrueType or OpenType fonts Solution 3 Align the printheadAdvanced printhead maintenance Solution 1 Use a lower print quality settingSolution 3 Contact HP support Product prints slowlyTo clean the printhead from the control panel To clean the printhead from the Printer Toolbox WindowsTo clean the printhead from the Toolbox Mac OS To clean the printhead from the embedded Web serverAlign the printhead To align the printhead from the control panelSolve paper-feed problems To align the printhead from the Toolbox Mac OSTo align the printhead from the embedded Web server Media is not supported for the printer or traySolve device management problems Embedded Web server cannot be openedSolve network problems General network troubleshootingCheck the computer Check your Web browserSolve wireless problems Basic wireless troubleshootingAdvanced wireless troubleshooting To check a wireless connection WindowsCheck to see if you can access the embedded Web server EWS To access the EWSMake sure that the HP device is connected to your network Make sure the HP device is on the networkYour wireless router is using a hidden Ssid Make sure the HP device is online and readyAdd hardware addresses to a wireless access point WAP Troubleshoot installation issues Hardware installation suggestionsSoftware installation suggestions Verify installation preliminariesCheck the computer system Solve network problems To reset the devices network settingsClear jams Clear a jam in the deviceTo clear a jam Errors Windows Tips for avoiding jamsPrinthead problem and advanced printhead maintenance Printhead problem The following printhead has a problemAdvanced printhead maintenance To reinstall the printhead Incompatible PrintheadChapter To clean the printhead Chapter To clean the electrical contacts in the product Device Disconnected Ink AlertInk system failure Cartridge Problem Paper MismatchCartridge cradle cannot move Paper Jam Printer is out of paperIncompatible Cartridges Printer OfflineInk Service Capacity Warning General printer errorPrinter Paused Document failed to printErrors Windows 123 Control-panel lights reference Interpreting control-panel lightsLight description/Light pattern Chapter If the error persists, replace the indicated ink cartridge Light description/Light pattern Light description/Light pattern All lights are on HP supplies and accessories AccessoriesOrder printing supplies online SuppliesInk cartridges HP mediaSupport and warranty Obtain electronic supportIf you have a problem, follow these steps Obtain HP telephone supportBefore you call Support processHP support by phone Phone support periodTelephone support numbers Placing a call HP Korea customer support Hewlett-Packard limited warranty statement Ink cartridge warranty information Remove the rear access panel or duplexerPrepare the device for shipment Remove the output trayPack the device To pack the deviceDevice specifications Physical specificationsProduct features and capacities Processor and memory specificationsSystem requirements Network protocol specifications Embedded Web server specificationsPrint resolution Environmental specifications Electrical specificationsRegulatory information FCC statementToxic and hazardous substance table 147 Exposure to radio frequency radiation European Union regulatory notice Regulatory model number Declaration of conformityDeclaration of conformity 151 Environmental product stewardship program Environmental product stewardship program 153 Third-party license agreements ExpatOpenSSL Page SHA2 Third-party license agreements 157 Index Page Page Page 162 Page Podręcznik użytkownika