Hitachi E609, C9295A#B1H manual Solve wireless problems, Basic wireless troubleshooting

Chapter 5

◦Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page.

◦Click OK twice to save the settings and close the dialog boxes.

Problems connecting to a wired network

•If the Network light on the control panel does not turn on, make sure that all of the “General network troubleshooting” conditions are met.

•Though it is not recommended that you assign the device with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so.

Solve wireless problems

If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks in the order shown below.

•Basic wireless troubleshooting

•Advanced wireless troubleshooting

Basic wireless troubleshooting

Perform the following steps in the order presented.

NOTE: If this is the first time you are setting up the wireless connection, and you are using the included software, make sure that the USB cable is connected to the device and the computer.

Step 1 - Make sure the wireless (802.11) light is turned on

If the blue light near the HP device's wireless button is not lit, the wireless capabilities might not have been turned on. To turn on wireless, press and hold the Wireless button for three seconds, and then release the button.

NOTE: If your HP device supports Ethernet networking, make sure that an Ethernet cable has not been connected to the device. Connecting an Ethernet cable turns off the HP device's wireless capabilities.

Step 2 - Restart components of the wireless network

Turn off the router and the HP device, and then turn them back on in this order: router first, and then the HP device. If you still are unable to connect, turn off the router, HP device, and your computer. Sometimes, turning off the power and then turning it back on will recover a network communication issue.

Step 3 - Run the Wireless Network Test

For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test page press and hold the Wireless button, and then press the Resume

102 Maintain and troubleshoot